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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • EMilde
  • Visitor
  • 3437 Views
  • 25 replies
  • 6 likes
  • Other
  • 3437 Views
  • 25 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18162 Views
  • 8 replies
  • 2 likes
  • Other
  • 18162 Views
  • 8 replies
  • 2 likes

Missing the most off my playlists with samsung smart tv

Hello, I just bought the Samsung ue46es7000 smart tv. Im verry pleased with it but i have one small problem with the Spotify app. When i log in i only see a few of my playlists. I tried to log in with the Facebook credentials and with te Spotify cred...

  • Casual Listener
  • Hello,   I just bought the Samsung ue46es7000 smart tv. Im verry pleased with it but i have one small problem with the Spotify app. When i log in i only see a few of my playlis...
  • shane333az
  • Newbie
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

how to use spotify family on bose soundtouch 10

hallo,i understand nothing on how using spotify on bose soundtouch 10 thru gsm. i have a family plan. i am administrator and use my spotify login but my wife and children received an invitation to join family plan.At home, we have a BOSE soundtouch 1...

  • Newbie
  • hallo, i understand nothing on how using spotify on bose soundtouch 10 thru gsm.   i have a family plan. i am administrator and use my spotify login but my wife and children received an ...
  • 542 Views
  • 0 replies
  • 3 likes
  • 542 Views
  • 0 replies
  • 3 likes

DENON CEOL PICCOLO SPOTIFY

Hi up until recently my Denon Ceol Piccolo has been integrated well with Spotify I have had to login agaoin but now it just says list empty. This was working fine until recently very frustrating.

  • Casual Listener
  • Hi up until recently my Denon Ceol Piccolo has been integrated well with Spotify   I have had to login agaoin but now it just says list empty.   This was working fine until recently ver...
  • marianniboyd
  • Newbie
  • 988 Views
  • 5 replies
  • 0 likes
  • Denon
  • 988 Views
  • 5 replies
  • 0 likes

Firefox won't load webplayer captcha

Version: Firefox 51.0.1Platform: WindowsForm: Web Player The captcha image never loads when I try to log in. I can enter my credentials correctly and all the site does is shake the image and give me the error: "Authentication failed. Please try again...

  • Music Fan
  • Version: Firefox 51.0.1 Platform: Windows Form: Web Player   The captcha image never loads when I try to log in. I can enter my credentials correctly and all the site does is shake the image...
  • Hubo
  • Community Legend
  • 901 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 901 Views
  • 3 replies
  • 0 likes

Spotify web player not working on my surface pro

I have a Spotify premium account. I am able to play music on my phone or home receiver, but can no longer play on my computer (Surface Pro 3). I can control my phone from my computer through Spotify connect. Whenever i try to play on my computer, i g...

  • Newbie
  • I have a Spotify premium account.  I am able to play music on my phone or home receiver, but can no longer play on my computer (Surface Pro 3).  I can control my phone from my computer thro...
  • Hubo
  • Community Legend
  • 858 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 858 Views
  • 1 replies
  • 0 likes

How do I change the layout on Web Player back to how it was before?

I don't like the new layout for the web player. It just... isn't right. I prefer how it was before. How do I change it back?

  • Regular
  • I don't like the new layout for the web player. It just... isn't right. I prefer how it was before. How do I change it back?
  • Verdandi
  • Music Fan
  • 654 Views
  • 1 replies
  • 3 likes
  • Web Player
  • 654 Views
  • 1 replies
  • 3 likes

Superuser Contribution Clue 1

The eagle-eyed Stars in the Community should find this playlist interesting... spotify:user:spotifycommunity:playlist:6bCWliYply0HiUzJ2nOfYW

  • Casual Listener
  • The eagle-eyed Stars in the Community should find this playlist interesting...   spotify:user:spotifycommunity:playlist:6bCWliYply0HiUzJ2nOfYW
  • 290 Views
  • 0 replies
  • 7 likes
  • 290 Views
  • 0 replies
  • 7 likes

Solved!! Spotify! Please fix the Sonos connection lost issues everyone is facing very often!

Spotify please fix the connection lost issues I'm facing on Sonos very often. I have a premium account and an overpriced Sonos device. Please upgrade your server capacity or network bandwidth. Thanks. Please notice, removing this topic will not take ...

  • Newbie
  • Spotify please fix the connection lost issues I'm facing on Sonos very often. I have a premium account and an overpriced Sonos device.   Please upgrade your server capacity or network band...
  • swampdenizen
  • Newbie
  • 31026 Views
  • 34 replies
  • 9 likes
  • 31026 Views
  • 34 replies
  • 9 likes

Looking for either the Queue function or a replacement for Spotify

I've been looking around the "updated" version of spotify, clicked every button, and there doesn't seem to be a queue system any longer. Will this be fixed? If not, what is the next best in-browser music player? Pretty much my only requirements are a...

  • Casual Listener
  • I've been looking around the "updated" version of spotify, clicked every button, and there doesn't seem to be a queue system any longer.  Will this be fixed?  If not, what is the next best ...
  • gusolo
  • Newbie
  • 459 Views
  • 2 replies
  • 1 likes
  • Web Player
  • 459 Views
  • 2 replies
  • 1 likes

Security Breach

Hello Spotify, Just recently I received an email from spotify (in spanish) saying that someone was added to my "Family". Seeing that email I went on my account and saw a profile that I had no idea about on my Spotify and removed it. Last night my Spo...

  • Visitor
  • Hello Spotify,   Just recently I received an email from spotify (in spanish) saying that someone was added to my "Family". Seeing that email I went on my account and saw a profile that I had n...
  • user-removed
  • Not applicable
  • 828 Views
  • 1 replies
  • 0 likes
  • Other
  • 828 Views
  • 1 replies
  • 0 likes

Nationality tags

When listening to a band that is not from the States or Britain, Spotify tags the songs according to the ethnicity of the performer. Firstly this is very annoying because one minute you're listening to heavy metal and the next minute your Artist Radi...

  • Newbie
  • When listening to a band that is not from the States or Britain, Spotify tags the songs according to the ethnicity of the performer. Firstly this is very annoying because one minute you're listening ...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Latest version won't download

I've done a ot of gogling but I just can't seem to find a way to get the latest version of spotify. Any answers?

  • Newbie
  • I've done a ot of gogling but I just can't seem to find a way to get the latest version of spotify. Any answers? 
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Other
  • 262 Views
  • 1 replies
  • 0 likes

Impossible to cancel subscribtion

Hi! I'm sure i cancelled my premium months ago, but it says I still subscribe. Cancelled again -> wen't back to my profile -> still subscribed. I can't unsubscribe? I want my money back for the month i didn't listen!

  • Newbie
  • Hi! I'm sure i cancelled my premium months ago, but it says I still subscribe. Cancelled again -> wen't back to my profile -> still subscribed. I can't unsubscribe? I want my money back for the...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Other
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics

Hello,Could someone tell me if the "Lyrics" option is still existing, please? I used to have a button called "Lyrics" where you could read the lyrics of a song while you were listenning to it. Since I upgraded my Spotify, I can't find that option aga...

  • Casual Listener
  • Hello, Could someone tell me if the "Lyrics" option is still existing, please? I used to have a button called "Lyrics" where you could read the lyrics of a song while you were listenning to it. Si...
  • Typhoon859
  • Regular
  • 544 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 544 Views
  • 3 replies
  • 0 likes

help for web player?

hello. I regularly use the web player, and i have made my own playlist. is it possible, from the web player, to change the playlist picture? i havent seemed to figure it out. thanks!

  • Newbie
  • hello. I regularly use the web player, and i have made my own playlist. is it possible, from the web player, to change the playlist picture? i havent seemed to figure it out. thanks!
  • Hubo
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 276 Views
  • 1 replies
  • 0 likes

Problema with my download music

Hi I have some problems with my music.First I listened my music cool but then my music doesn't charge or I don't know what's happened to my music . I can't hear because it doesn't have the green arrow ( that said that my music has downloaded )Before ...

  • Newbie
  • Hi I have some problems with my music. First I listened my music cool but then my music doesn't charge or I don't know what's happened to my music . I can't hear because it doesn't have the green ar...
  • Bittencourt
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Spotify changes to play on my phone everytime I save a song

Does anyone know how to fix this? I have spotify on my work computer as well as on my phone. I don't have spotify open on my phone at all but everytime I'm listening to music on my work computer and save a song I like, it will pause and begin playing...

  • Casual Listener
  • Does anyone know how to fix this?  I have spotify on my work computer as well as on my phone.  I don't have spotify open on my phone at all but everytime I'm listening to music on my work c...
  • 183 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 183 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda!

Buenos días, mi nombre es Katya Ballesteros tengo 17 años y soy alumna del Colegio Indoamericano. El 1 de abril vamos a tener una feria de Humanidades y necesitamos patrocinios, y que mejor que una empresa como la suya que fomenta el amor al arte y e...

  • Newbie
  • Buenos días, mi nombre es Katya Ballesteros tengo 17 años y soy alumna del Colegio Indoamericano. El 1 de abril vamos a tener una feria de Humanidades y necesitamos patrocinios, y que mejor que una e...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

BMDM Event on spotify

we are having an event this may called bob marley day manila, it is our forth year this year, i belive in the help of spotify, we can spread local music of the philippines.do anyone know how i can connect this to them? thank you! share the music shar...

  • Newbie
  • we are having an event this may called bob marley day manila, it is our forth year this year, i belive in the help of spotify, we can spread local music of the philippines. do anyone know how i can ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes