Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6843 Views
  • 48 replies
  • 6 likes
  • Other
  • 6843 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19043 Views
  • 9 replies
  • 2 likes
  • Other
  • 19043 Views
  • 9 replies
  • 2 likes

PS4 Connection

I'm trying to get onto Spotify on my brother's PS4 to simply log out, but a connection error continues to pop up. I got my own PS4 and am trying to link my Spotify account to my PSN account but can't until I can log out of my brother's PSN account. A...

  • Newbie
  • I'm trying to get onto Spotify on my brother's PS4 to simply log out, but a connection error continues to pop up. I got my own PS4 and am trying to link my Spotify account to my PSN account but can't...
  • Djdlum
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 374 Views
  • 1 replies
  • 0 likes

Wrong song played (On playlists and through Search)

There seems to be a sort of random, yet recurring problem: Sometimes a certain song on a playlist (either created by Spotify or me) shows the name of the artist, song and album as I'm expecting it to be on the list, but then a totally another artist ...

  • Casual Listener
  • There seems to be a sort of random, yet recurring problem: Sometimes a certain song on a playlist (either created by Spotify or me) shows the name of the artist, song and album as I'm expecting it to...
  • 242 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 242 Views
  • 0 replies
  • 0 likes

Navigation et gestion de playlist

Spitify est un tres bon outil pour découvrir des nouveauté ou des artistes dans des genres que l'on aime bien mais quand il s'agit découter ce qu'on veut dans playlist et de l'aleatoire c'est très peu ergonomique. Titres qui affiche une longue liste,...

  • Casual Listener
  • Spitify est un tres bon outil pour découvrir des nouveauté ou des artistes dans des genres que l'on aime bien mais quand il s'agit découter ce qu'on veut dans playlist et de l'aleatoire c'est très pe...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify cuts beginning of songs when using spotify connect on Sony speakers

Hi! So the title pretty much says it all. When listening to a playlist using spotify connect with my Sony SRS-77/99 speakers, the first 3-10 seconds of the next song in the playlist is cut. I have crossfading turned off, and have tried both with gapl...

  • Casual Listener
  • Hi! So the title pretty much says it all. When listening to a playlist using spotify connect with my Sony SRS-77/99 speakers, the first 3-10 seconds of the next song in the playlist is cut. I have cr...
  • cbercero
  • Casual Listener
  • 676 Views
  • 3 replies
  • 1 likes
  • Connect
    Sony
  • 676 Views
  • 3 replies
  • 1 likes

Spotify selects song 1 from album instead of what I choose

Whenever I select a song from within an album, Spotify instead plays the first song from that album, meaning that I have to use the fast forward keys on my keyboard in order to select the song, I havent met someone who is experiencing the same issue,...

  • Newbie
  • Whenever I select a song from within an album, Spotify instead plays the first song from that album, meaning that I have to use the fast forward keys on my keyboard in order to select the song, I hav...
  • lawrensh
  • Newbie
  • 573 Views
  • 2 replies
  • 0 likes
  • music
  • 573 Views
  • 2 replies
  • 0 likes

Spotify's environmental footprint

I'm a big supporter of companies who address their impact on the world, but then I use Spotify and feel guilty. Other companies are jumping on that band wagon - how about you too, Spotify! http://www.clickclean.org/usa/en/

  • Newbie
  • I'm a big supporter of companies who address their impact on the world, but then I use Spotify and feel guilty. Other companies are jumping on that band wagon - how about you too, Spotify!   h...
  • 1135 Views
  • 0 replies
  • 3 likes
  • 1135 Views
  • 0 replies
  • 3 likes

The song are skipping automatically without finishing and music doesn't sound

Hey, I've been having this problem recently where my music is playing but no sound comes from it and apart from that, they change automatically without the songs being finished and when the playlist ends it doesn't show any song, just the black space...

  • Newbie
  • Hey,  I've been having this problem recently where my music is playing but no sound comes from it and apart from that, they change automatically without the songs being finished and when the pl...
  • 367 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 367 Views
  • 0 replies
  • 0 likes

Dont want to share via Facebook,Tumblr, Twitter

Hello there! Im using Spotify on Linux Arch and Android Phone. When i want so send a song to my friends, it is only possible via Facebook and other of these collecting companies, that i dont trust. I love music, but if im forced to share it with thes...

  • Casual Listener
  • Hello there!   Im using Spotify on Linux Arch and Android Phone. When i want so send a song to my friends, it is only possible via Facebook and other of these collecting companies, that i dont...
  • 423 Views
  • 0 replies
  • 1 likes
  • Other
  • 423 Views
  • 0 replies
  • 1 likes

Solved!! When you hit the plus (+) button on a song where does it go?

I saw a bunch of old threads back in 2014 that said it went into your music somewhere but I'm not seeing any of that in my "Your Music" section. Anyone know what the + button actually does?

  • Casual Listener
  • I saw a bunch of old threads back in 2014 that said it went into your music somewhere but I'm not seeing any of that in my "Your Music" section. Anyone know what the + button actually does?
  • Jacob
  • Community Legend
  • 6084 Views
  • 5 replies
  • 0 likes
  • 6084 Views
  • 5 replies
  • 0 likes

Currently playing song not shown when playing through Connect

Every so often when I'm playing music from my desktop computer (Mac) using the desktop app, the app stops showing the currently playing song in the playlist that is marked as playing (highlighting and making the icon change next to the song). The pla...

  • Casual Listener
  • Every so often when I'm playing music from my desktop computer (Mac) using the desktop app, the app stops showing the currently playing song in the playlist that is marked as playing (highlighting an...
  • 544 Views
  • 0 replies
  • 0 likes
  • Connect
  • 544 Views
  • 0 replies
  • 0 likes

Volume update bug in Connect from multiple devices

When playing music from one device to my Onkyo receiver (such as the desktop app), and then picking up control from another device (such as an iPhone), the volume can't be changed from the second device unless disconnecting and connecting to the Onky...

  • Casual Listener
  • When playing music from one device to my Onkyo receiver (such as the desktop app), and then picking up control from another device (such as an iPhone), the volume can't be changed from the second dev...
  • 425 Views
  • 0 replies
  • 0 likes
  • Connect
  • 425 Views
  • 0 replies
  • 0 likes

Playlist question (organize, save file play order, rearrange)

I was wondering, if you guys could answer a few questions for me as I am building a playlist and keep messing it up. 1. How do I save the file order of my playlist? Meaning, once they are added in, they won't become disorganized if I push any of the ...

  • Casual Listener
  • ...ean in a playlist?   4. If I delete a public playlist, is there a way to get it back?
  • vonhess
  • Newbie
  • 7933 Views
  • 15 replies
  • 1 likes
  • 7933 Views
  • 15 replies
  • 1 likes

[WP7] Playlists not showing on Samsung Smart TV

Hello, I have a problem with the app for Samsung Smart TV model UN32H4303, which is it doesn't show any playlist or folder. Thanks beforehand.

  • Newbie
  • Hello, I have a problem with the app for Samsung Smart TV model UN32H4303, which is it doesn't show any playlist or folder. Thanks beforehand.
  • KatesHere
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Playlists on Pioneer AVH-x3700dab

Hello.I have an iPhone 5S, which I have been using with Apple Music for a while. This worked seamlessly together with my Pioneer AVH-3700DAB player in my car. By this I mean that I could start up the car, wait a few seconds for the BT to connect, and...

  • Newbie
  • Hello. I have an iPhone 5S, which I have been using with Apple Music for a while. This worked seamlessly together with my Pioneer AVH-3700DAB player in my car. By this I mean that I could start up...
  • 502 Views
  • 0 replies
  • 0 likes
  • Other
  • 502 Views
  • 0 replies
  • 0 likes

Playlist showing deleted songs

Hoping someone can help me with this problem! One of my playlists is showing 4 songs that have been deleted months ago. The songs are not available to play, but they are just sitting there in the playlist. Link to screenshot: https://cloudup.com/cWXf...

  • Casual Listener
  • Hoping someone can help me with this problem!    One of my playlists is showing 4 songs that have been deleted months ago. The songs are not available to play, but they are just sitting t...
  • 188 Views
  • 0 replies
  • 0 likes
  • music
  • 188 Views
  • 0 replies
  • 0 likes

Picture on Profile

Hello Spotify Community,I have had a few problems with the fact that you cannot lock your spotify account while still listening/playing music. I think it would be a good idea for this feature to be added. I have an IPAD that I listen to my spotify on...

  • Newbie
  • Hello Spotify Community, I have had a few problems with the fact that you cannot lock your spotify account while still listening/playing music. I think it would be a good idea for this feature to be...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Two things

Hi!The first one is that in the program for the computers (not the web player) is not possible to search an artist once you are in your library as you can do it in your phone.In the phone you can follow the following steps: go to your library, click ...

  • Newbie
  • Hi! The first one is that in the program for the computers (not the web player) is not possible to search an artist once you are in your library as you can do it in your phone. In the phone you can...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Samsung Smart Tv - SoundQuality

Hi! My problem is the following: I mainly want to use spotify for streaming music from my laptop or phone to my Samsung KU6400 Tv. Spotify works absolutely great on my phone and on my laptop but when i want to listen to some music on my Tv (either st...

  • Casual Listener
  • Hi!   My problem is the following:    I mainly want to use spotify for streaming music from my laptop or phone to my Samsung KU6400 Tv.   Spotify works absolutely great on m...
  • hofi0214
  • Casual Listener
  • 872 Views
  • 2 replies
  • 2 likes
  • Samsung
  • 872 Views
  • 2 replies
  • 2 likes

Propaganda! Advertising!

Olá Spotify, venho através deste dar-lhes uma dica para com seus clientes. Aqueles que não possuem o Spotify Premium e disfrutam de um serviço gratuito do software são obrigados há assistirem propagandas que muitas vezes são até legais e fazem com qu...

  • Newbie
  • Olá Spotify, venho através deste dar-lhes uma dica para com seus clientes. Aqueles que não possuem o Spotify Premium e disfrutam de um serviço gratuito do software são obrigados há assistirem propaga...
  • davidkrikorian
  • Regular
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Anti-intuitive Artist Page Layouts

Navigating an Artist's page should be easy, and intuitive. Everytime I visit an artist page, Spotify seems to present a different layout each time. Reaching a COMPLETE list of all the artist's albums should be incredibly simple, but instead, I often ...

  • Casual Listener
  • Navigating an Artist's page should be easy, and intuitive.  Everytime I visit an artist page, Spotify seems to present a different layout each time.  Reaching a COMPLETE list of all the art...
  • 549 Views
  • 0 replies
  • 0 likes
  • Browse
    Web Player
  • 549 Views
  • 0 replies
  • 0 likes