Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12047 Views
  • 8 replies
  • 0 likes
  • Other
  • 12047 Views
  • 8 replies
  • 0 likes

Season of Mist - Satanic Warmaster

Hey!Would start with letting you guys know what a splendid job you're doing. Some amazing additions would be in the black metal genre and especially the label "Season of Mist". They're supporting som great bands like Satanic Warmaster, SW's new split...

  • Casual Listener
  • Hey! Would start with letting you guys know what a splendid job you're doing. Some amazing additions would be in the black metal genre and especially the label "Season of Mist". They're supporting s...
  • Schweinhund
  • Casual Listener
  • 311 Views
  • 1 replies
  • 0 likes
  • Other
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Samsung smart tv ES7000 Error ID 2

Hello, I'm unable to use Spotify on my Samsung ES7000. I keep getting an error when i try to play any music: "An Error as ocurred:Error ID: 2" Any advice? Thanks.

  • Casual Listener
  • Hello,   I'm unable to use Spotify on my Samsung ES7000. I keep getting an error when i try to play any music:   "An Error as ocurred:Error ID: 2"   Any advice?   Thanks.
  • qlickjamzz
  • Casual Listener
  • 20760 Views
  • 5 replies
  • 4 likes
  • Samsung
  • 20760 Views
  • 5 replies
  • 4 likes

Browse has disappeared.

I'm using android Spotify. Yesterday I had browse and today it isn't there? Is this a bug?

  • Newbie
  • I'm using android Spotify. Yesterday I had browse and today it isn't there? Is this a bug?
  • Nico
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Other
  • 330 Views
  • 1 replies
  • 0 likes

Premium account and Sonos - spotify has been paused because account is used somewhere else

I keep getting the error message "spotify has been paused because account is used somewhere else" whenever I attempt to playying music on my computer while the kids are on Spotify. This should not be a problem with a premium account, should it? This ...

  • Regular
  • I keep getting the error message "spotify has been paused because account is used somewhere else" whenever I attempt to playying music on my computer while the kids are on Spotify.   This sh...
  • lvsgracie168
  • Newbie
  • 3951 Views
  • 33 replies
  • 0 likes
  • 3951 Views
  • 33 replies
  • 0 likes

Web Client for Chrome in a playlist with "random" enabled plays two songs at once

Title says most of it ... navigating to play.spotify.com/?http=1 then selecting a playlist ... if I enable random song selection, occasionally (once every 2 hours or so of listening) two songs will begin playing at once when the previous song ends. A...

  • Newbie
  • Title says most of it ... navigating to play.spotify.com/?http=1 then selecting a playlist ... if I enable random song selection, occasionally (once every 2 hours or so of listening) two songs w...
  • 127 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 127 Views
  • 0 replies
  • 0 likes

Spotify ignoring broken content?

I reported a number of tracks almost a year ago through this process and received automated e-mails thanking me for the reports. I've not once received a follow-up reply of even "hey, we're working on it." I know that Spotify has to work through the ...

  • Newbie
  • I reported a number of tracks almost a year ago through this process and received automated e-mails thanking me for the reports. I've not once received a follow-up reply of even "hey, we're...
  • 143 Views
  • 0 replies
  • 0 likes
  • Other
  • 143 Views
  • 0 replies
  • 0 likes

[BB] Spotify app not working

Hi! Today the spotify app in my blackberry stopped working... Then i tried to unistall app and donwload again and from the blackberry appworld dont let me I dont know what to do please help m

  • Casual Listener
  • Hi!   Today the spotify app in my blackberry stopped working...   Then i tried to unistall app and donwload again and from the blackberry appworld dont let me     I dont kn...
  • dreadlordqt
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Other
  • 184 Views
  • 1 replies
  • 0 likes

Spotify Connect issue with Yamaha Receiver

My issue starts when I add multiple songs to the queue via "Add to Up Next" option. No matter how many songs I add to the queue, it will ALWAYS play the 3rd song in the queue twice. And when I open the app up on my phone or macbook pro - it will then...

  • Casual Listener
  • My issue starts when I add multiple songs to the queue via "Add to Up Next" option.  No matter how many songs I add to the queue, it will ALWAYS play the 3rd song in the queue twice. &nbsp...
  • 168 Views
  • 0 replies
  • 0 likes
  • Connect
  • 168 Views
  • 0 replies
  • 0 likes

Can't listen to ANY new song [This track is not available. If you have...]

I've used spotify (premium) for a year or two with no problems, but I noticed yesterday that I can no longer listen to any track I've previously never listened to. If I recognize that I've listened to a certain track on spotify previously, or it is i...

  • Casual Listener
  • I've used spotify (premium) for a year or two with no problems, but I noticed yesterday that I can no longer listen to any track I've previously never listened to. If I recognize that I've liste...
  • simenv
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • Other
  • 302 Views
  • 2 replies
  • 0 likes

Music don't play on Spotify web when I click on a title.

HI, I'm using a MAC and Google Chrome. I can connect through my account without problem but when I click on a title, the picture appear but the song doesn't start. What can I do to resolve this problem? thanks H-T

  • Newbie
  • HI, I'm using a MAC and Google Chrome. I can connect through my account without problem but when I click on a title, the picture appear but the song doesn't start. What can I do to resolve this probl...
  • 175 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Not playing anything

Every time I click a song on my playlist it skips through every song on the list & plays nothing on my iPhone

  • Newbie
  • Every time I click a song on my playlist it skips through every song on the list & plays nothing on my iPhone
  • MattSuda
  • Spotify Star
  • 252 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 252 Views
  • 2 replies
  • 0 likes

Copy search result link

i'm looking to copy the search result link but for a record label search, i found this on how to make the link: Link to search results from SpotifySpotify can also make any search results into a link. In previous versions of Spotify, doing this was q...

  • Casual Listener
  • i'm looking to copy the search result link but for a record label search, i found this on how to make the link:   Link to search results from Spotify Spotify can also make any search results ...
  • 1496 Views
  • 0 replies
  • 0 likes
  • Other
  • 1496 Views
  • 0 replies
  • 0 likes

Spotify Connect - Windows Phone

Hi. Just updated to version 3.0.5246.30620 on my Windows Phone (preview 8.1). But I can't find any Spotify Connect functionality. Will it be released later? Best Regards Marcus Lovenstad

  • Casual Listener
  • Hi. Just updated to version 3.0.5246.30620 on my Windows Phone (preview 8.1). But I can't find any Spotify Connect functionality. Will it be released later?   Best Regards Marcus Loven...
  • hmalinov
  • Casual Listener
  • 4075 Views
  • 10 replies
  • 39 likes
  • 4075 Views
  • 10 replies
  • 39 likes

App won`t start from memory card

Until yesterday Spotify was working nicely on my Windows Phone (Lumia 720). I downloaded it on the memory card, everything was fine.Suddenly yesterday, it stopped working and won't start anymore. All I see is the start screen of Spotify. Then nothing...

  • Newbie
  • Until yesterday Spotify was working nicely on my Windows Phone (Lumia 720). I downloaded it on the memory card, everything was fine. Suddenly yesterday, it stopped working and won't start anymore. A...
  • 168 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 168 Views
  • 0 replies
  • 0 likes

Bug Report - Chrome Web Player - Opening Panels (e.g search) from Left Navigation Failing to Open

In the web player, when clicking search, the panel opens briefly then shuts abruptly. This causes search and other navigation items requiring an extra panel to be unusable. Saw this occur with the settings option as well. In the html of the search pa...

  • Newbie
  • In the web player, when clicking search, the panel opens briefly then shuts abruptly. This causes search and other navigation items requiring an extra panel to be unusable. Saw this occur with the se...
  • 195 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 195 Views
  • 0 replies
  • 0 likes

Beta Web Player Skipping (Chrome, Windows 7)

Hi all, am using Spotify Beta Web Player (https://play.spotify.com/?http=1) on a work computer, and tracks keep skipping. Quite frustrating, and none of the solutions that have worked for others are working for me. Am running Chrome version 47.0.2526...

  • Casual Listener
  • Hi all, am using Spotify Beta Web Player (https://play.spotify.com/?http=1) on a work computer, and tracks keep skipping. Quite frustrating, and none of the solutions that have worked for o...
  • 193 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 193 Views
  • 0 replies
  • 0 likes

webplayer loses connection and can't reconnect

i use the webplayer (logged in with a facebook account) in firefox v42 on a win7 home premium 64bit pc. my problem is that the player plays a song, sometimes 2, and then reports that it cannot connect to spotify. i can then see how it skips through t...

Unbenannt.PNG
  • Regular
  • i use the webplayer (logged in with a facebook account) in firefox v42 on a win7 home premium 64bit pc. my problem is that the player plays a song, sometimes 2, and then reports that it cannot connec...
  • Bob_K
  • Regular
  • 1162 Views
  • 18 replies
  • 1 likes
  • Web Player
  • 1162 Views
  • 18 replies
  • 1 likes

Albums not streaming in their entirely

Hi team, I got an alert that an old album of a band I'm following has been uploaded and is now available for streaming. I was very unpleasantly surprised to see that 2 of the songs were not streamable and were just present in the list, inactive. The ...

  • Regular
  • Hi team,   I got an alert that an old album of a band I'm following has been uploaded and is now available for streaming. I was very unpleasantly surprised to see that 2 of the songs were ...
  • malkstor
  • Regular
  • 613 Views
  • 5 replies
  • 0 likes
  • Other
  • 613 Views
  • 5 replies
  • 0 likes