Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 707 Views
  • 5 replies
  • 2 likes
  • Other
  • 707 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17244 Views
  • 8 replies
  • 1 likes
  • Other
  • 17244 Views
  • 8 replies
  • 1 likes

Lost playlists and folders that contained them

Hi,Approximately two days ago I lost all my playlists and the folder structures that contained them - there were about 50 playlists that I remember having. When I log into the recover playlist feature on the website, there were only 5 or so playlists...

  • Regular
  • Hi, Approximately two days ago I lost all my playlists and the folder structures that contained them - there were about 50 playlists that I remember having.     When I log into the recov...
  • FabianS_Bogota
  • Roadie
  • 1790 Views
  • 5 replies
  • 0 likes
  • folders
    lost playlist
    Playlists
  • 1790 Views
  • 5 replies
  • 0 likes

FB Friends

Hello, when I look for frisnds I get this message "sorry we couln't load friends to follow"! It used to work perfectly. What's happened?

  • Casual Listener
  • Hello, when I look for frisnds I get this message "sorry we couln't load friends to follow"! It used to work perfectly. What's happened?
  • FabianS_Bogota
  • Roadie
  • 1195 Views
  • 3 replies
  • 1 likes
  • Friends
  • 1195 Views
  • 3 replies
  • 1 likes

Windows 10 mobile constant reload

Spotify app version 5.1.5529Windows 10 mobile latest public update in Sweden. Microsot Lumia 950 phone. The spotify app starts and loads my playlist, withing 2-3 seconds it reloads with the dimmed screen and the reload text center of screen.I can sta...

  • Music Fan
  • Spotify app version 5.1.5529 Windows 10 mobile latest public update in Sweden. Microsot Lumia 950 phone.   The spotify app starts and loads my playlist, withing 2-3 seconds it reloads with t...
  • XikedJohn
  • Newbie
  • 2415 Views
  • 16 replies
  • 0 likes
  • Other
  • 2415 Views
  • 16 replies
  • 0 likes

Can't play any music

Got premium account on my windows phone, but I can't play any song from my playlists, saved music, etc. Sometimes it appears a message that im offline when im not. I even uninstalled the app and it doesn't work. Help! What's going on!!?

  • Newbie
  • Got premium account on my windows phone, but I can't play any song from my playlists, saved music, etc. Sometimes it appears a message that im offline when im not. I even uninstalled the app and it d...
  • 651 Views
  • 0 replies
  • 0 likes
  • 651 Views
  • 0 replies
  • 0 likes

Samsung gear S3, Spotify app and Sonos

Is it possible to control my Sonos speakers with my Samsung Gear S3 Spotify app? with my iPad its possible...

  • Newbie
  • Is it possible to control my Sonos speakers with my Samsung Gear S3 Spotify app?   with my iPad its possible...  
  • Lambes02
  • Newbie
  • 1913 Views
  • 1 replies
  • 2 likes
  • 1913 Views
  • 1 replies
  • 2 likes

(Raspberry pi) Can't access to web player play.spotify.com

Hi there, I'm using a RP3 with chromium and I am having some problems in acessing to play.spotify.com, it always redirects me to https://www.spotify.com/ar/ Does anyone know how I can use the web player?(I remind you that spotify doesn't have an ARM ...

  • Casual Listener
  • Hi there,   I'm using a RP3 with chromium and I am having some problems in acessing to play.spotify.com, it always redirects me to https://www.spotify.com/ar/   Does anyone know ho...
  • hamburghammer
  • Newbie
  • 3490 Views
  • 1 replies
  • 5 likes
  • Web Player
  • 3490 Views
  • 1 replies
  • 5 likes

local files not playing seamlessly in playlist

Basically what's happening in my playlist is that there's no smooth transition from a local file song to a one that I got from the Spotify client. It stops playing and I have to manually click on the track name (note that I don't say "play button", f...

  • Newbie
  • Basically what's happening in my playlist is that there's no smooth transition from a local file song to a one that I got from the Spotify client. It stops playing and I have to manually click on the...
  • 350 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 350 Views
  • 0 replies
  • 1 likes

[All Platforms] Shuffle playlists

How can I listen to my playlist randomly (shuffle playlist) on my samsung smart tv.

  • Newbie
  • How can I listen to my playlist randomly (shuffle playlist) on my samsung smart tv.
  • 729 Views
  • 0 replies
  • 1 likes
  • All Platforms
  • 729 Views
  • 0 replies
  • 1 likes

Solved!! Problems with Windows Phone 8 app

Recently Spotify keeps going "offline" on my Windows Phone 8. It also does something to my phone so my phone can't connect to my email accounts. Another friend of mine with a Windows 8 Phone is having the same problem. Any idea what is going on?

  • Newbie
  • Recently Spotify keeps going "offline" on my Windows Phone 8. It also does something to my phone so my phone can't connect to my email accounts. Another friend of mine with a Windows 8 Phone is havin...
  • terebraman
  • Casual Listener
  • 23754 Views
  • 33 replies
  • 2 likes
  • 23754 Views
  • 33 replies
  • 2 likes

overamplified sound on samsung ks8090 with tizen os

I have my Samsung TV connected to my aplifier using optical cable. All other apps sound well and have a "normal" sound level. When I use the Spotify App the sound is far louder than the sound of all other apps and what's even worse is that the sound ...

  • Newbie
  • I have my Samsung TV connected to my aplifier using optical cable. All other apps sound well and have a "normal" sound level. When I use the Spotify App the sound is far louder than the sound of all ...
  • 1466 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 1466 Views
  • 0 replies
  • 0 likes

Playlists Gear S2 app

Is there any way of exploring the playlists? Whenever I select one, I´m unable to play the track that I want. It just starts from the beginning

  • Casual Listener
  • Is there any way of exploring the playlists? Whenever I select one, I´m unable to play the track that I want. It just starts from the beginning
  • 472 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 472 Views
  • 0 replies
  • 0 likes

WindowsPhone download offline mode

My windows phone (Lumia930 / WP8.1) does not show any button to download tracks for offline mode. I use spotify premium and already reinstalled the app. Also I restarted the phone several times. How can I download tracks for offline mode?

  • Newbie
  • My windows phone (Lumia930 / WP8.1) does not show any button to download tracks for offline mode. I use spotify premium and already reinstalled the app. Also I restarted the phone several times. How ...
  • 473 Views
  • 0 replies
  • 0 likes
  • 473 Views
  • 0 replies
  • 0 likes

Discover Weekly list disappeared from Denon receiver

For a couple of years I've successfully used my Denon AVR E400 with Spotify. As of yesterday the Discover Weekly list has disappeared. My other playlists are there. I see Discover Weekly when I use the Spotify for Mac version. I tried unfollowing and...

  • Newbie
  • For a couple of years I've successfully used my Denon AVR E400 with Spotify. As of yesterday the Discover Weekly list has disappeared. My other playlists are there. I see Discover Weekly when I use t...
  • 370 Views
  • 0 replies
  • 0 likes
  • Denon
  • 370 Views
  • 0 replies
  • 0 likes

SD card installation issue - Amazon Fire tablet (5th Gen)

I am having problems installing Spotify to SD card on my new Amazon Fire (5th Gen) tablet.I have followed instructions about clearing cache / data from the app etc but the 'Move to SD card' still remains greyed out.Anyone else having the same problem...

  • Newbie
  • I am having problems installing Spotify to SD card on my new Amazon Fire (5th Gen) tablet. I have followed instructions about clearing cache / data from the app etc but the 'Move to SD card' still...
  • rjvilla
  • Newbie
  • 1228 Views
  • 1 replies
  • 1 likes
  • Other
  • 1228 Views
  • 1 replies
  • 1 likes

Solved!! Problem with spotify web connection

I have problem with web connection over firefox, chrome, see the attachment. Does anyone have similar problem? Thank youStan

  • Casual Listener
  • I have problem with web connection over firefox, chrome, see the attachment. Does anyone have similar problem?   Thank you Stan
  • Azoulix
  • Casual Listener
  • 2901 Views
  • 12 replies
  • 3 likes
  • Web Player
    Windows
  • 2901 Views
  • 12 replies
  • 3 likes

lancer directement spotity connect sur mon ampli réseau

impossible de streamer directement sur mon ampli réseau marantz cr611, je suis sur l'offre promotionnelle 3 mois premium ; je passe à l'offre payante dans 1 mois; est-ce la raison pour laquelle Spotify connect ne reconnait pas mon ampli ? je peux str...

  • Newbie
  • impossible de streamer directement sur mon ampli réseau marantz cr611, je suis sur l'offre promotionnelle 3 mois premium ; je passe à l'offre payante dans 1 mois; est-ce la raison pour laquelle Spoti...
  • 358 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution The web player leaks memory

After a couple of hours playing spotify with firefox, firefox is sucking 2gb+ of memory, and it just gets worse with more usage. I know it's spotify because I downloaded an addon that says which tab is using the memory.

  • Newbie
  • After a couple of hours playing spotify with firefox, firefox is sucking 2gb+ of memory, and it just gets worse with more usage. I know it's spotify because I downloaded an addon that says which...
  • richchain123
  • Newbie
  • 8244 Views
  • 11 replies
  • 2 likes
  • Web Player
  • 8244 Views
  • 11 replies
  • 2 likes

Equalizer does not exist on my phone

Hey! I bought a huawei p9 lite with spotify premium couple og days ago. To better the music quality om my old phones, I used equalizer, but on my new huawei the equalizer button does not exist at all. Help please?

  • Newbie
  • Hey! I bought a huawei p9 lite with spotify premium couple og days ago. To better the music quality om my old phones, I used equalizer, but on my new huawei the equalizer button does not exist at all...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Neither the windows or web player versions of Spotify will work

For the past month or so, ever since I had a bad hard drive replaced, the desktop version of Spotify hasn't been working, so I have been forced to use the web player. The web player has been working fine until the other day, when it said I needed to ...

  • Casual Listener
  • For the past month or so, ever since I had a bad hard drive replaced, the desktop version of Spotify hasn't been working, so I have been forced to use the web player. The web player has been working ...
  • Quepa
  • Roadie
  • 457 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 457 Views
  • 3 replies
  • 0 likes