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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3691 Views
  • 28 replies
  • 6 likes
  • Other
  • 3691 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18231 Views
  • 8 replies
  • 2 likes
  • Other
  • 18231 Views
  • 8 replies
  • 2 likes

Random songs

My playlist keep playing random songsI am getting sick of itI have Spotify premium so do something

  • Newbie
  • My playlist keep playing random songs I am getting sick of it I have Spotify premium so do something
  • mollybeee
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • music
  • 529 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] You do not find the track you like on the playlists created by the users

In playlists created by users, you do not search for the part you like. The time you searched for, the name of the song, and the name of the singer are displayed if the name or description of the playlist, but not in the playlist. what does it mean? ...

  • Newbie
  • In playlists created by users, you do not search for the part you like. The time you searched for, the name of the song, and the name of the singer are displayed if the name or description of the pla...
  • 264 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Daily mix on web

Grettings! Recently I discovered Daily Mix and fell in love with it! However, I noticed that the web player (play.spotify.com) doesn't have that option-- at least as far as I know; is there a way to access those playlist in the web app? Thanks! Take ...

  • Casual Listener
  • Grettings! 🙂   Recently I discovered Daily Mix and fell in love with it! However, I noticed that the web player (play.spotify.com) doesn't have that option-- at least as far as I know; i...
  • MachinaeWolf
  • Newbie
  • 2698 Views
  • 5 replies
  • 1 likes
  • Web Player
  • 2698 Views
  • 5 replies
  • 1 likes

Spam Artist Ruining My Spotify Experience

I'm into my hip hop. One artist (Jersey Demic) has continually been posting misleading track titles for years now. Every time a song is about to come out he will upload a 90 second "freestyle" which consists of him saying a few words over something h...

  • Newbie
  • I'm into my hip hop. One artist (Jersey Demic) has continually been posting misleading track titles for years now. Every time a song is about to come out he will upload a 90 second "freestyle" which ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

(windows 10 phone) spotify app shuts down randomly

Every once in a while the app shuts down, sometimes even up to 3 times a minute. This is pretty frustrating, especially since I'm a premium user. I've checked, and it doesn't have anything to do with my phone. The problem lies within the app itself f...

  • Casual Listener
  • Every once in a while the app shuts down, sometimes even up to 3 times a minute. This is pretty frustrating, especially since I'm a premium user. I've checked, and it doesn't have anything to do with...
  • 533 Views
  • 0 replies
  • 1 likes
  • Other
  • 533 Views
  • 0 replies
  • 1 likes

Names are Numbers

I see this thread everywhere but never a solution. Reinstalling doesn't work. This is extremely annoying since I have a collabrative playlist and can't tell who is who. My friend fee also isn't working.

  • Newbie
  • I see this thread everywhere but never a solution.  Reinstalling doesn't work.   This is extremely annoying since I have a collabrative playlist and can't tell who is who.   My fri...
  • jean3601
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Can't play offline tracks on BOSE SOUNDTOUCH whilst using the desktop spotify app

When connected via bluetooth/using the devices feature, I can't seem to play the offline tracks in my playlists on the speaker, although I can play normal tracks ...

  • Newbie
  • When connected via bluetooth/using the devices feature, I can't seem to play the offline tracks in my playlists on the speaker, although I can play normal tracks ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Spotify Radio... the true radio

Spotify is close to being the ultimate music experience. However, with a tweak to one of its services, it could become the music space. How? As of now, Spotify has become my go to place for listening and discovering music in general. With Discover We...

  • Regular
  • Spotify is close to being the ultimate music experience. However, with a tweak to one of its services, it could become the music space. How?   As of now, Spotify has become my go to ...
  • MartinStoichkov
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 681 Views
  • 1 replies
  • 0 likes

The playlists i've created arent showed in my profile

Hey!I've been trying to share my playlists with my friends and at first i told them to look for my profile and there would be my personal playlists, it results that all of them told me that my personal playlists werent showing, only the ones that i f...

  • Casual Listener
  • ...ersonal playlists werent showing, only the ones that i followed. My profile is public. I had to share them via the URL. Also they do show on people following it, its only my profile.   Any help w...
  • Hubo
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

How to stream playlists through Sonos?

On recommendation from my teenagers, I've just switched from Pandora. I actually like Pandora's format a lot: create stations of the type of music I want to hear, then just select it and it streams endlessly. I've gotten bored with it's repetitivenes...

  • Newbie
  • On recommendation from my teenagers, I've just switched from Pandora. I actually like Pandora's format a lot: create stations of the type of music I want to hear, then just select it and it streams e...
  • Hubo
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Classic musik

Spotify is obviously not made for Classic musik listener. Heavy to work, difficult to get information and data. Music are mixed from several albums. We don't want that.

  • Newbie
  • Spotify is obviously not made for Classic musik listener. Heavy to work, difficult to get information and data. Music are mixed from several albums. We don't want that.
  • Hubo
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! playing time

hello, during playing there is no playing time showed. I need total track time, actual position and time to end.

  • Visitor
  • hello,   during playing there is no playing time showed.   I need total track time, actual position and time to end.    
  • MartinStoichkov
  • Community Legend
  • 455 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 455 Views
  • 3 replies
  • 0 likes

Number of offline devices

I am being told that I have reached the maximum number of offline devices yet in the account screen there are only two showing and having checked all available devices I know this is wrong. Cannot get this fixed as when you download to one of the thr...

  • Casual Listener
  • I am being told that I have reached the maximum number of offline devices yet in the account screen there are only two showing and having checked all available devices I know this is wrong.  Can...
  • Erika
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • Offline availability
  • 471 Views
  • 1 replies
  • 0 likes

Remove Spotify connect device (ONKYO 656)

How can i remove a connect device from mine list?A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI)but now everywhere I am, i still can connect to his receiver... He doesn't like it, and neither do I want thi...

  • Newbie
  • How can i remove a connect device from mine list? A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI) but now everywhere I am, i still can connect to his re...
  • itu_
  • Community Legend
  • 1142 Views
  • 3 replies
  • 0 likes
  • Connect
    Onkyo
  • 1142 Views
  • 3 replies
  • 0 likes

Premium family member cannot login windows phone

HiOne of my family members is having trouble login in to their spotify premium account as family member, she tips in her spotify account name and password and nothing happens the phone has windows 10 what could be the problem ?

  • Newbie
  • Hi One of my family members is having trouble login in to their spotify premium account as family member, she tips in her spotify account name and password and nothing happens the phone has windows ...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

Family - How to handle your home-audio-environment?

Hi there, I`m currently using an Apple Music Family-Account and now testing Amazon Music Unlimited and Spotify 'cause I want to hear Music over Amazon Echo Dot and WebPlayer. I struggle to switch to Spotify (which I like most of the three candidates)...

  • Newbie
  • Hi there,   I`m currently using an Apple Music Family-Account and now testing Amazon Music Unlimited and Spotify 'cause I want to hear Music over Amazon Echo Dot and WebPlayer.    ...
  • 363 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 363 Views
  • 0 replies
  • 0 likes

Solved!! Harmon Kardon BDS580

Hi,I'm just installing an HK BDS580S.The HK packaging includes a big Spotify logo.The headline description on the front of the packaging reads"...BLU-RAY DISC SYSTEM WITH SPOTIFY CONNECT".The back of the packaging mentions "Aceita Spotify Connect"The...

  • Regular
  • Hi, I'm just installing an HK BDS580S. The HK packaging includes a big Spotify logo. The headline description on the front of the packaging reads "...BLU-RAY DISC SYSTEM WITH SPOTIFY CONNECT". T...
  • Mirah
  • Newbie
  • 2887 Views
  • 2 replies
  • 0 likes
  • Connect
  • 2887 Views
  • 2 replies
  • 0 likes

Solved!! Music doesn't stop!

In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in settings to correct this issue. What's going on here?

  • Casual Listener
  • In the past few days, I've noticed that when playing an album, the music doesn't stop when the album is over. The artist's next album will automatically start to play. I don't see anything in setting...
  • kirashi
  • Community Legend
  • 3228 Views
  • 6 replies
  • 0 likes
  • Music Doesn't Stop
  • 3228 Views
  • 6 replies
  • 0 likes

Desktop NEEDS a history - Ridiculous that there is none

I love many of the features of Spotify. However who decided that there should be no history on the Desktop version??!?? This is a BASIC function of every other music player I've ever used and sorely needed on the desktop as I use it all the time on m...

  • Casual Listener
  • I love many of the features of Spotify.  However who decided that there should be no history on the Desktop version??!??  This is a BASIC function of every other music player I've ever used...
  • MartinStoichkov
  • Community Legend
  • 339 Views
  • 2 replies
  • 3 likes
  • Web Player
  • 339 Views
  • 2 replies
  • 3 likes

[All Platforms][Other] April fools genious plan

April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.

  • Newbie
  • April 1 2017: post a message to non-premium users that they have discovered a premium feature when they hit the play button. Then allow the play button to start playing the music as always.
  • 159 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 159 Views
  • 0 replies
  • 0 likes