Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • fas42
  • Casual Listener
  • 5057 Views
  • 34 replies
  • 6 likes
  • Other
  • 5057 Views
  • 34 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18708 Views
  • 9 replies
  • 2 likes
  • Other
  • 18708 Views
  • 9 replies
  • 2 likes

[Windows Phone][Other] Stability update Windows Phone 10 app

The Windows Phone 10 Spotify app does 3 things is should be doing better:-It sometimes shuts down for no reason.-It loads things like searches and similar bands veeery slow.-It makes my phone run hot (an thus drains battery) for something as simple o...

  • Casual Listener
  • The Windows Phone 10 Spotify app does 3 things is should be doing better: -It sometimes shuts down for no reason. -It loads things like searches and similar bands veeery slow. -It makes my phone r...
  • 178 Views
  • 0 replies
  • 2 likes
  • 178 Views
  • 0 replies
  • 2 likes

SONOS

Trying to play my music on Sonos, I have an account with you all. It tells me (Sonos) need to upgrade my account with Spotify to become a full subscriber. Can you help me please!!

  • Newbie
  • Trying to play my music on Sonos, I have an account with you all. It tells me (Sonos) need to upgrade my account with Spotify to become a full subscriber. Can you help me please!!
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • music
  • 258 Views
  • 1 replies
  • 0 likes

Spotify error "Select a Preset/ Service Unavailable" while playing on Bose Sountouch 20

Hey! Its been a week since ive been facing this problem. I play any song or playlist on spotify and the song stops playing after a while and the player is paused. Bose Sountouch displays "Select a Preset or Explore Music on the Soundtouch App". It pl...

  • Casual Listener
  • Hey! Its been a week since ive been facing this problem. I play any song or playlist on spotify and the song stops playing after a while and the player is paused. Bose Sountouch displays "Select a Pr...
  • spovd12
  • Newbie
  • 1073 Views
  • 4 replies
  • 1 likes
  • 1073 Views
  • 4 replies
  • 1 likes

not really an idea

So, this isnt an idea, but i couldnt find any answers to my problem and i've become very frustrated. If anyone has an answer to my problem my ears are open man. so ive been trying to listen to one artist and in one browser it will play, but with no s...

  • Newbie
  • So, this isnt an idea, but i couldnt find any answers to my problem and i've become very frustrated. If anyone has an answer to my problem my ears are open man. so ive been trying to listen to one ar...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Spotify connect controlled with Google Now gives only 5 results

Hello Community, i am using Spotify Premium Connect (newest Version, Android newest version) in my Seat IBIZA ST car. There i can use Google Now to play some music of artist by choice. By example saying: "Play some Music from Limp Bizkit".Google Now ...

  • Regular
  • Hello Community,   i am using Spotify Premium Connect (newest Version, Android newest version) in my Seat IBIZA ST car. There i can use Google Now to play some music of artist by choice. ...
  • Interfade
  • Regular
  • 1131 Views
  • 4 replies
  • 0 likes
  • Android
    Car
    Connect
  • 1131 Views
  • 4 replies
  • 0 likes

Web Player UI different?

My spotify on Webplayer is different than it is for my friend. minewhile her's is still the same I really dislike this big clunky limiting UI that my spotify has. It's taken away artist names under album covers, there's no play queue, there's no quic...

  • Newbie
  • My spotify on Webplayer is different than it is for my friend.    mine while her's is still the same    I really dislike this big clunky limiting UI that my spo...
  • Maxim
  • Spotify Star
  • 772 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 772 Views
  • 1 replies
  • 1 likes

Trouble with Web Player

I am trying to use spotify on an early Windows Surface. The app doesn't work on this tablet so i thought i would try web player. When i go to Play.Spotify.com, it diverts to the UK home page of spotify. when i log into Spotify, I can't see an option ...

  • Newbie
  • I am trying to use spotify on an early Windows Surface. The app doesn't work on this tablet so i thought i would try web player. When i go to Play.Spotify.com, it diverts to the UK home pag...
  • 275 Views
  • 0 replies
  • 0 likes
  • Other
  • 275 Views
  • 0 replies
  • 0 likes

Way to know in which playlist/s is any given song at once

Right now when I have number of songs in a playlist, let's say 3. After 3 songs another number will play, number that is suggested. I want to go to this playlist in which this number is playing. Also, It's anoying/confussing that there are suggested ...

  • Newbie
  • Right now when I have number of songs in a playlist, let's say 3. After 3 songs another number will play,  number that is suggested. I want to go to this playlist in which this number is playing...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Ocultar Album!

É uma sugestão simplés! Em outros players de música quando seleciona o artista ele te dá a opção de abrir o álbum que você quer para vizualizar as musicas... e do Spotify vem tudo aberto e assim demora pra achar o álbum quando o artista tem 12 álbuns...

  • Newbie
  • É uma sugestão simplés! Em outros players de música quando seleciona o artista ele te dá a opção de abrir o álbum que você quer para vizualizar as musicas... e do Spotify vem tudo aberto e assim demo...
  • 1859 Views
  • 0 replies
  • 1 likes
  • Android
    Your Music
  • 1859 Views
  • 0 replies
  • 1 likes

Radio stops playing after some time

Hi, I do have Onkyo TX-8130 and I trigger radio to it from either desktop Mac app or iPad. I do have premium subscription. Problem is that radio stops playing after a while (1-1.5h, I did not measure it). It wasn't like that before, radio was playing...

  • Casual Listener
  • Hi,   I do have Onkyo TX-8130 and I trigger radio to it from either desktop Mac app or iPad. I do have premium subscription. Problem is that radio stops playing after a while (1-1.5h, I did no...
  • dmfk1981
  • Newbie
  • 404 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 404 Views
  • 1 replies
  • 0 likes

Re: [Desktop][Playlists] Option to Enable/Disable Playlist Extender

When I use my sky now box to get on Spotify I can't play my discover weekly playlist which is my favourite. I also have the Spotify on my new Samsung smart TV which doesn't load at all. Any help would be great

  • Newbie
  • When I use my sky now box to get on Spotify I can't play my discover weekly playlist which is my favourite. I also have the Spotify on my new Samsung smart TV which doesn't load at all. Any help woul...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Ability to reach Spotify Support

I have 4000 songs which are not always within my range. I want to find out how to be able to listen to them. All I get is links that do no good. How do I reach Spotify Support? IS THERE A SPOTIFY SUPPORT?

  • Newbie
  • I have 4000 songs which are not always within my range.  I want to find out how to be able to listen to them.  All I get is links that do no good.  How do I reach Spotify Support?&nbsp...
  • MartinStoichkov
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Uploading mixes

Hi,Can i upload dj mixes on my account or a private account to spotify?Thank you

  • Newbie
  • Hi, Can i upload dj mixes on my account or a private account to spotify? Thank you
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! no Radio tab in web player

I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot) I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?

  • Newbie
  • I can's use the "radio"-feature, because there is no radio-tab (see attached screenshot)   I'm using the Webplayer on firefox with a Win10 system - what am I doing wrong?
  • Nic0_
  • Roadie
  • 1363 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1363 Views
  • 1 replies
  • 0 likes

Playlist radio?

When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me

  • Newbie
  • When my Spotify was on auto play it added playlist radios and now I dont know how to get rid of them and its completely annoying me
  • user-removed
  • Not applicable
  • 371 Views
  • 2 replies
  • 0 likes
  • Android
  • 371 Views
  • 2 replies
  • 0 likes

[iOS][Music] Shuffle Play Behaviour

Spoiler (Highlight to read)Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playlists/albums should return...

  • Casual Listener
  • Hi. I suggest that when the big green Shuffle Play option is selected that shuflling only happens for that particular playlist/album. If shuffling has not been selected globally all subsequent playli...
  • 328 Views
  • 0 replies
  • 0 likes
  • iOS
    music
  • 328 Views
  • 0 replies
  • 0 likes

Why can't I find Trout Mask Replica?

This is one of the top albums of all times. Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.

  • Casual Listener
  • This is one of the top albums of all times.  Furthermore, it's the first album I've ever wanted to listen to which wasn't on Sotify.... darn.
  • aeenrahmati
  • Newbie
  • 25492 Views
  • 3 replies
  • 15 likes
  • Samsung
  • 25492 Views
  • 3 replies
  • 15 likes

Spotify Connect, Waiting for user

Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the radio. The device shows up in the list of available...

  • Newbie
  • Hi, I'm having issues connecting to my radio using "Spotify Connect". It worked fine when I first set it up, but this morning, a day after using it for the first time, I can't seem to connect to the ...
  • 1640 Views
  • 0 replies
  • 0 likes
  • 1640 Views
  • 0 replies
  • 0 likes