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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3695 Views
  • 28 replies
  • 6 likes
  • Other
  • 3695 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18231 Views
  • 8 replies
  • 2 likes
  • Other
  • 18231 Views
  • 8 replies
  • 2 likes

Home page 'Announcements'

Is it just me? If you put an annnocement on the Home page exorting us to listen for example as today to Coldplay London then why oh why doesn't the hotlink in the announcement take me to the playlist in question?

  • Newbie
  • Is it just me? If you put an annnocement on the Home page exorting us to listen for example as today to Coldplay London then why oh why doesn't the hotlink in the announcement take me to the playlist...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Definitive Technology speaker Showing up TWICE in Connect list???

Hello, I just added a new Definitive Technology Speaker to my network, labeled "Kitchen". It's showing up twice in the Connect Devices list. One works, one does nothing. How do I delete the second? Thanks. I've tried:1. re-setup the speaker2. Change ...

  • Newbie
  • Hello,   I just added a new Definitive Technology Speaker to my network, labeled "Kitchen".  It's showing up twice in the Connect Devices list.   One works, one does nothing. &nbsp...
  • 347 Views
  • 0 replies
  • 0 likes
  • Connect
  • 347 Views
  • 0 replies
  • 0 likes

How does one login with an exsisting Spotify account on the Windows 10 Mobile app?

I recently made an Spotify account using the webbrowser. I installed Spotify on my Windows 10 Mobile, but I can't seem to login with a Spotify account. Am I missing something? Being able to login when starting an application seems like an mandetory f...

  • Casual Listener
  • I recently made an Spotify account using the webbrowser. I installed Spotify on my Windows 10 Mobile, but I can't seem to login with a Spotify account. Am I missing something? Being able to login whe...
  • 254 Views
  • 0 replies
  • 0 likes
  • Other
  • 254 Views
  • 0 replies
  • 0 likes

Windows Desktop says music is unavailable although mobile app works

Hi all!I am running Spotify with a premium account on a windows 10 desktop and on my iPhone. The mobile app works fine but the desktop one for some reason suddenly tells me that the songs are unavailable, no matter which artist/album/song I click on....

  • Casual Listener
  • Hi all! I am running Spotify with a premium account on a windows 10 desktop and on my iPhone. The mobile app works fine but the desktop one for some reason suddenly tells me that the songs are unava...
  • musiccornercv
  • Roadie
  • 381 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 381 Views
  • 3 replies
  • 0 likes

Still can't rearrange tracklist on personal playlists. Unnacceptable!

Is anyone else ready to cancel their premium membership because you can't rearrange tracks on your own playings in the chromebook webplayer??? Has anyone from Spotify ever made a mixtape before? the tracklist order is non-negotiable. I think you've l...

  • Casual Listener
  • Is anyone else ready to cancel their premium membership because you can't rearrange tracks on your own playings in the chromebook webplayer???  Has anyone from Spotify ever made a mixtape before...
  • MartinStoichkov
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 317 Views
  • 1 replies
  • 0 likes

band information

I would like to post band information on a group I know about that currently has no info, but I can't find anywhere to ask how I would go about doing that.

  • Newbie
  • I would like to post band information on a group I know about that currently has no info, but I can't find anywhere to ask how I would go about doing that.
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Cant log in Playstation Music

I try link my spotify account to playstation music but it says its all ready linked.. I tryed sing out everywhere but it didnt work

  • Newbie
  • I try link my spotify account to playstation music but it says its all ready linked.. I tryed sing out everywhere but it didnt work
  • 276 Views
  • 0 replies
  • 0 likes
  • music
    PlayStation
    Sony
  • 276 Views
  • 0 replies
  • 0 likes

where are my songs?

I know this shouldn't have had an impact, but my computer had to be re-imaged recently. Ever since then, none of my saved songs show. I've logged out and back in a number of times. help?!

  • Newbie
  • I know this shouldn't have had an impact, but my computer had to be re-imaged recently. Ever since then, none of my saved songs show. I've logged out and back in a number of times. help?!
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Spotify for Windows Surface RT

I love spotify and recently got a windows surface rt, there needs to be an app for it. Please!

  • Newbie
  • I love spotify and recently got a windows surface rt, there needs to be an app for it. Please!
  • user-removed
  • Not applicable
  • 12688 Views
  • 10 replies
  • 50 likes
  • WRT
  • 12688 Views
  • 10 replies
  • 50 likes

DELINK FACEBOOK

In the community at https://community.spotify.com/t5/Spotify-Answers/Unlink-Facebook/ta-p/1308141 (attached "A")It saysSelect Preferences. From there select Disconnect from Facebook under Social Network. Those options do not show up for me. I get the...

  • Casual Listener
  • In the community at https://community.spotify.com/t5/Spotify-Answers/Unlink-Facebook/ta-p/1308141 (attached "A") It says Select Preferences.  From there select Disconnect from Fac...
  • RCrash
  • Casual Listener
  • 775 Views
  • 2 replies
  • 0 likes
  • 775 Views
  • 2 replies
  • 0 likes

Web Player link redirects me to Home page

When I click on the Web Player link (https://play.spotify.com), it redirects me to the home page of spotify (https://www.spotify.com/us/). The web player worked previously for me. I'm using Internet Explorer on a Windows 8.1 RT tablet. Any help would...

  • Casual Listener
  • When I click on the Web Player link (https://play.spotify.com), it redirects me to the home page of spotify (https://www.spotify.com/us/). The web player worked previously for me. I'm ...
  • aBLANKo
  • Casual Listener
  • 1228 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 1228 Views
  • 5 replies
  • 0 likes

Solved!! Redesign has lost radio functionality

With the redesigned web player there's no way to start a radio. The list on the left is now [Search, Browse, Your Music]. Even when clicking the \vdots of a song there's no option to start a radio. How do u do radio stations in the redesign?

  • Casual Listener
  • With the redesigned web player there's no way to start a radio.  The list on the left is now [Search, Browse, Your Music].  Even when clicking the \vdots of a song there's no option to star...
  • batz900
  • Casual Listener
  • 1746 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 1746 Views
  • 4 replies
  • 0 likes

[Web Player][Discover] Updated WebPlayer bad from Chrome OS users

Web player recently updated. An array of features removed. Like Discover and adding full albums to a playlist (lol???). Though I understand the goal is to get everyone to download the desktop version, people on Chrome OS literally cannot. Increased s...

  • Newbie
  • Web player recently updated. An array of features removed. Like Discover and adding full albums to a playlist (lol???). Though I understand the goal is to get everyone to download the desktop version...
  • 505 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 505 Views
  • 0 replies
  • 1 likes

Roku and Spotify in Argentina

Hi everyone,the past week i bought a Roku device, and when i try to add spotify channel to my device, an error message appears saying "Apologies, but the web channel store is not currently supported in your region."Why if a can use spotify in my regi...

  • Newbie
  • Hi everyone, the past week i bought a Roku device, and when i try to add spotify channel to my device, an error message appears saying "Apologies, but the web channel store is not currently supporte...
  • catapaglie
  • Newbie
  • 1066 Views
  • 1 replies
  • 4 likes
  • Other
  • 1066 Views
  • 1 replies
  • 4 likes

Playlist images no longer being generated

I'm having an issue where the cover images for certain playlists are no longer generating based on the first four tracks of the playlist. I thought I would try uploading my own cover images for a few playlists, so I tried that, but I ended up preferr...

  • Visitor
  • I'm having an issue where the cover images for certain playlists are no longer generating based on the first four tracks of the playlist. I thought I would try uploading my own cover images for a few...
  • 416 Views
  • 0 replies
  • 0 likes
  • Other
  • 416 Views
  • 0 replies
  • 0 likes

Web Player Skipping on Crome

I have been using Web Player on my desktop computer at work using Crome. It work fine up until a few days ago and now it just skips through all songs without even playing them. How do I correct this?

  • Casual Listener
  • I have been using Web Player on my desktop computer at work using Crome. It work fine up until a few days ago and now it just skips through all songs without even playing them. How do I correct this?
  • Burgs777
  • Casual Listener
  • 1649 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 1649 Views
  • 3 replies
  • 0 likes

Solved!! Sony 2015 receivers dropped Spotify Connect

Sony just confirmed to me that their 2015 line-up of receivers, do not support Spotify Connect, even while all specification sheets do mention it being supported. Too bad I already bought myself a STR-DN1060. So the only option I now have is Google C...

  • Music Fan
  • Sony just confirmed to me that their 2015 line-up of receivers, do not support Spotify Connect, even while all specification sheets do mention it being supported. Too bad I already bought myself a ST...
  • Espein
  • Casual Listener
  • 15599 Views
  • 55 replies
  • 0 likes
  • Connect
  • 15599 Views
  • 55 replies
  • 0 likes

Can't create a collaborative playlist

Hi,I am a free user, and from my knowledge you don't have to be a premium user to access this collaborative playlists feature. However, it doesn't show up as an option when I right click on the "..." button on one of my playlists. Could you please he...

  • Newbie
  • Hi, I am a free user, and from my knowledge you don't have to be a premium user to access this collaborative playlists  feature. However, it doesn't show up as an option when I right click on t...
  • JPalma
  • Gig Goer
  • 5251 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 5251 Views
  • 1 replies
  • 1 likes

30 seconds just isn't enough?

I understand it's the holidy, it's your right to advertise. But putting my music off to sell another minute and a half of advertising is driving me crazy. I didn't mind when the advertisments were just music and a picture of an ad for 30 seconds when...

  • Newbie
  • I understand it's the holidy, it's your right to advertise.  But putting my music off to sell another minute and a half of advertising is driving me crazy.  I didn't mind when the advertism...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Sonos

How do i get my Sonos to show in my available devices list

  • Casual Listener
  • How do i get my Sonos to show in my available devices list 😞
  • jonham2
  • Casual Listener
  • 810 Views
  • 2 replies
  • 0 likes
  • Premium
  • 810 Views
  • 2 replies
  • 0 likes