Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 633 Views
  • 4 replies
  • 2 likes
  • Other
  • 633 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17219 Views
  • 8 replies
  • 1 likes
  • Other
  • 17219 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Repost of topic sins i closed it befor it got solved

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.Musik is all good and video podcasts dont wo...

Screenshot_20230813-152833_Spotify.jpg
  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Susan_GP
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • Other
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Web Player] Can't play recommended songs

I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging in and out, opening a new tab, creating a new playl...

  • Visitor
  • I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging ...
  • oozzyr0fwghmozga6sgg
  • Visitor
  • 3468 Views
  • 24 replies
  • 8 likes
  • Other
  • 3468 Views
  • 24 replies
  • 8 likes

Tunecore reuploaded track NOT updated

Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? Please help!

  • Newbie
  • Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? &nbsp...
  • Dj_Ugo
  • Visitor
  • 288 Views
  • 2 replies
  • 0 likes
  • Other
  • 288 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcast whont loade

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.

  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Eni
  • Moderator
  • 266 Views
  • 5 replies
  • 0 likes
  • Other
  • 266 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Connect] Bug report: Music played on Sonos doesn't show up in /me/player/recently-played

All the music I play on my Sonos speakers doesn't show up when I query the /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed. This happens even if I start playing from Spotify and I use the "Connect to a...

  • Regular
  • All the music I play on my Sonos speakers doesn't show up when I query the  /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed.   This h...
  • elvaka
  • Regular
  • 519 Views
  • 4 replies
  • 0 likes
  • Connect
  • 519 Views
  • 4 replies
  • 0 likes

Superuser Contribution unable to open web player

upstream connect error or disconnect/reset before headers. reset reason: overflowPlanPremiumCountryGermanyDeviceLenovo LaptopOperating SystemWin10My Question or Issueam periodically unable to connect to webplayer

  • Casual Listener
  • upstream connect error or disconnect/reset before headers. reset reason: overflow Plan Premium Country Germany Device Lenovo Laptop Operating System Win10 My Question or Issue am periodical...
  • J4N4N1
  • Visitor
  • 2171 Views
  • 4 replies
  • 1 likes
  • WebPlayer
  • 2171 Views
  • 4 replies
  • 1 likes

My Podcast has disappeared. Can someone help?

My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard. https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04I had many episodes in the queue which do not appear anywhere. Can so...

  • Visitor
  • My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard.   https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04 I h...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Help
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I can't log in

I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.

  • Visitor
  • I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.
  • Eni
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixes don't allow me to select specific songs

PlanFreeCountryhong kong Device(iPhone 8Operating System(iOS 15) My Question or Issue recently, i went on vacation to japan, and when spotify prompted me to change my account region to japan, my spotify on mobile wouldn't let me pick specific songs t...

  • Regular
  • Plan Free Country hong kong   Device (iPhone 8 Operating System (iOS 15)   My Question or Issue   recently, i went on vacation to japan, and when spotify prompted me to cha...
  • OscarDC
  • Moderator
  • 135 Views
  • 1 replies
  • 1 likes
  • Other
  • 135 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Connect skips the end of songs

PlanPremium CountryFrance DeviceTangent Spectrum W1 (Google Cast) & Android Phone My Question or IssueFor a few weeks now my device skips the last few seconds of many tracks and jumps to the start of the next track (a bit more than 50% of the time). ...

  • Newbie
  • Plan Premium   Country France   Device Tangent Spectrum W1 (Google Cast) & Android Phone   My Question or Issue For a few weeks now my device skips the last few seconds o...
  • Dian
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello! My Spotify keeps saying the device limit reached.

This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.

  • Visitor
  • This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.
  • 21_karaa
  • Visitor
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

can I stop sexually explicit podcasts from autoplaying?

...or, do I need to close this account? I listened to like 2 adult episodes, months ago, in the midst of a bunch of politics and automotive podcasts. I've tried repeatedly clicking "not interested" to no avail. It's too bad there isn't a "no really, ...

  • Newbie
  • ...o no avail. It's too bad there isn't a "no really, I mean it, I'm not interested, and if you autoplay sexually explicit material around my family or in public then this is my last straw" button.
  • 112 Views
  • 0 replies
  • 1 likes
  • Other
  • 112 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Activity not shared to discord when using the AI DJ feature

PlanPremiumCountryUSDeviceIphone/ DesktopOperating SystemWindows, iOS My Question or IssueI have noticed that when using the AI DJ feature activity is not shared to Discord. It updates as normal when selecting a song to play i.e. outside the AI DJ fe...

  • Casual Listener
  • Plan Premium Country US Device Iphone/ Desktop Operating System Windows, iOS   My Question or Issue I have noticed that when using the AI DJ feature activity is not shared to Discord. ...
  • magicfroggi
  • Casual Listener
  • 2217 Views
  • 14 replies
  • 9 likes
  • Other
  • 2217 Views
  • 14 replies
  • 9 likes

Superuser Contribution [All Platforms] We, your premium members, are sick of ads being interjected into podcasts

Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcaster) and we're all tired of it. We voiced out opini...

  • Music Fan
  • Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcas...
  • Puckertoe
  • Casual Listener
  • 821 Views
  • 5 replies
  • 1 likes
  • All Platforms
  • 821 Views
  • 5 replies
  • 1 likes

Superuser Contribution How do I stop radio from always repeating the same songs in the same order ???

New spotify user here. Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over? Even if this can be fixed by a change in settings, I'm shocked the default behavior i...

  • Regular
  • New spotify user here.  Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over?   Even if this can be...
  • Dimonasdf
  • Newbie
  • 13511 Views
  • 22 replies
  • 33 likes
  • Other
  • 13511 Views
  • 22 replies
  • 33 likes

playback stops on AppleTV

Plan- freeCountry- U.S.A.Device- AppleTV A2169 (64GB)Operating System- tvOS 16.6 i select an album and click to play the first track. Track 1 through 3 are played, then a couple of commercials at excessive volume are played. Then playback stops, the ...

  • Casual Listener
  • Plan- free Country- U.S.A. Device- AppleTV A2169 (64GB) Operating System- tvOS 16.6   i select an album and click to play the first track.  Track 1 through 3 are played, then a couple ...
  • 0nextlifemaybe
  • Casual Listener
  • 131 Views
  • 1 replies
  • 1 likes
  • Other
  • 131 Views
  • 1 replies
  • 1 likes

Album Not Appearing in Google Maps

Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried uninstalling both apps and disconnecting them but nothin...

433F6F12-B8CE-4E79-9A91-52A7F9214A7D.png
  • Newbie
  • Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried unins...
  • paygrant
  • Casual Listener
  • 1436 Views
  • 8 replies
  • 6 likes
  • 1436 Views
  • 8 replies
  • 6 likes

Superuser Contribution Attractive drag&drop way of adding a song to a playlist

Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home section of the app, the track is being selected but no action buttons appear. I feel like it would be super awesome and easy to be able to a...

  • Visitor
  •  Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home  section of the app, the track is being selected but no action buttons appear....
  • MihailY
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline listening

I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode

  • Visitor
  • I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode
  • MihailY
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't collaborate on playlists in Spotify lite

PlanPremium CountryUnited States of America DevicePixel 4a Operating SystemAndroid 13 My Question or IssueI can't add songs to playlists I've been invited to collaborate on while I'm using Spotify lite.

  • Casual Listener
  • Plan Premium   Country United States of America   Device Pixel 4a   Operating System Android 13   My Question or Issue I can't add songs to playlists I've been invite...
  • Dian
  • Spotify Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • Other
  • 208 Views
  • 3 replies
  • 0 likes