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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

65181 Views

7 replies

4 likes

  • 65181 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

p-squiggles

Visitor

39345 Views

219 replies

20 likes

Other
  • 39345 Views
  • 219 replies
  • 20 likes

Vizio Smart TV Corrupted Streaming

We recently purchased a new Vizio 65" Smart TV (Model D65u-D2). The Spotify app on our previous Vizio Smart TV (a 40" model) worked fine, but this one has two issues: 1) It will almost always cut off the first half-second or so of each song. Doesn't ...

Music Fan

We recently purchased a new Vizio 65" Smart TV (Model D65u-D2). The Spotify app on our previous Vizio Smart TV (a 40" model) worked fine, but this one has two issues:   1) It will almost alway...

802 Views

0 replies

0 likes

Other
  • 802 Views
  • 0 replies
  • 0 likes

Necesito ayuda urgente

Siempre que abro spotify en mi celular o computadora se desconecta mi Internet y vuelve a cada rato y sólo me pasa cuando abro el programa y cuando lo cierro vuelve a la normalidad todo porfavor si me solucionan esto se los agradezco

Newbie

Siempre que abro spotify en mi celular o computadora se desconecta mi Internet y vuelve a cada rato y sólo me pasa cuando abro el programa y cuando lo cierro vuelve a la normalidad todo porfavor si m...

OviiiOne

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Poor color combination for notification bar of some phones

Information is not at all visible in the notification menu when using Spotify for android due to color combination. Please see the attached screenshot.You can email me at ********@*******.edu. My name is Shubham Gupta.

Newbie

Information is not at all visible in the notification menu when using Spotify for android due to color combination. Please see the attached screenshot. You can email me at ********@*******.edu. My n...

Bhadzcarl

Newbie

1349 Views

2 replies

1 likes

color
  • 1349 Views
  • 2 replies
  • 1 likes

Paid for the premium, but still have the free service

I paid for the premium upgrade and still have the free service, who do I contact to get this issue fixed? My email is *********@yahoo.com

Newbie

I paid for the premium upgrade and still have the free service, who do I contact to get this issue fixed? My email is *********@yahoo.com

KatesHere

Community Legend

498 Views

2 replies

0 likes

Desktop
  • 498 Views
  • 2 replies
  • 0 likes

Play.spotify keeps redirecting me to open.spotify

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cookies and cache both on firefox and chrome and it sti...

Casual Listener

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cook...

Lukas199999993

Newbie

1516 Views

4 replies

3 likes

Web Player
  • 1516 Views
  • 4 replies
  • 3 likes

No puedo iniciar sesión en lg Smart tv

Dice que hay un problema en mi cuenta de Spotify y que cree una cuenta en Spotify/lg al tratar de iniciar sesión en la tv

Newbie

Dice que hay un problema en mi cuenta de Spotify y que cree una cuenta en Spotify/lg al tratar de iniciar sesión en la tv

589 Views

0 replies

0 likes

  • 589 Views
  • 0 replies
  • 0 likes

Monthly Statistics

For the past 3 months, I've received an email from Spotify about my monthly listening statistics. It told me the bands I listened to the most, songs I listened to the most, and the first and last songs I listened to in the month, as well as a bit mor...

Newbie

For the past 3 months, I've received an email from Spotify about my monthly listening statistics. It told me the bands I listened to the most, songs I listened to the most, and the first and last son...

itskelan

Casual Listener

1989 Views

1 replies

0 likes

  • 1989 Views
  • 1 replies
  • 0 likes

Premium service taken away

I had Spotify premium up until earlier today and I just went to use the app and I dont have premium anymore although I'm still signed in!? Why is this ?

Newbie

I had Spotify premium up until earlier today and I just went to use the app and I dont have premium anymore although I'm still signed in!? Why is this ?

ManuelLopez

Newbie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Local Files won't sync

When I upload a "local file" song and add it to a playlist, the song will not work on my iPhone whereas it works perfectly fine on my desktop computer. I have tried other answers like toggling the off-line online switch, disabling firewall, and all m...

Newbie

When I upload a "local file" song and add it to a playlist, the song will not work on my iPhone whereas it works perfectly fine on my desktop computer. I have tried other answers like toggling the of...

Melody

Spotify

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

No options under "My Music"?

I can no longer access my saved tracks or local files that have been shared with spotify, this started after spotify had a weird fit where it kept crashing and updating constantly, and since I can't access my local files with the desktop app, it wont...

Casual Listener

I can no longer access my saved tracks or local files that have been shared with spotify, this started after spotify had a weird fit where it kept crashing and updating constantly, and since I can't ...

jawman215

Casual Listener

487 Views

2 replies

0 likes

Web Player
Windows
  • 487 Views
  • 2 replies
  • 0 likes

new releases suddenly not working

Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag and drop, and wont close down...they just hang and ...

Newbie

Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag ...

Melody

Spotify

360 Views

1 replies

0 likes

Desktop
  • 360 Views
  • 1 replies
  • 0 likes

[WP8] error code 126

tried a clean reinstall and it didnt work, insanely frustrating. Telling me my firewall is blocking Spotify but it isnt. Please help i want my music back I tried sulutions posted on other topics but they didnt work, heres the links: https://community...

Newbie

tried a clean reinstall and it didnt work, insanely frustrating. Telling me my firewall is blocking Spotify but it isnt. Please help i want my music back 😞  I tried sulutions posted on other t...

lulunyl

Newbie

1668 Views

1 replies

0 likes

WP 8
  • 1668 Views
  • 1 replies
  • 0 likes

Windows Phone 8.1

I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this.P.S .: My phone is a Lumia 630 on Windows Phone 8.1.

Newbie

I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this. P.S .: My phon...

aerofan89

Casual Listener

887 Views

5 replies

2 likes

WP 8
  • 887 Views
  • 5 replies
  • 2 likes

Spotify pauses, says account being used somewhere else

All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and logged out so I know theres no one else with access ...

Newbie

All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and l...

Melody

Spotify

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Microsoft Lumia 950 (Windows phone) Dual Sim working

So using the latest standard build of WP 10 I was experiencing what others were with either the constant loading screen or the app opening but getting the unable to load. This morning I enrolled into the Windows Insider Program | Slow, preview build....

Visitor

So using the latest standard build of WP 10 I was experiencing what others were with either the constant loading screen or the app opening but getting the unable to load.   This morning I enro...

Imrhien

Casual Listener

699 Views

2 replies

0 likes

Other
  • 699 Views
  • 2 replies
  • 0 likes

scam or legit email?

I was sent an email that came from @spotify.com Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of the band.

Newbie

I was sent an email that came from @spotify.com        Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of...

Melody

Spotify

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Lack of discover tab and radio in new web player

I was considering joining up for a premium membership, but have been detered since the web player format was rolled out. I don't like how it seems to prioritise mainstream chart music in the new simplified format. I am unable to easily discover new a...

Casual Listener

  I was considering joining up for a premium membership, but have been detered since the web player format was rolled out. I don't like how it seems to prioritise mainstream chart music in the ...

nomikkh

Newbie

482 Views

1 replies

0 likes

Web Player
Windows
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - Slow playback with pop and hiss

After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever. Once seen, the playback is off. Specifically, the song slows down and there are ...

Casual Listener

After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever.  Once seen, the playback...

Alejandro_C

Spotify Legend

1446 Views

1 replies

0 likes

  • 1446 Views
  • 1 replies
  • 0 likes

Play.spotify keeps redirecting me to open.spotify

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cookies and cache both on firefox and chrome and it sti...

Casual Listener

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cook...

Melody

Spotify

960 Views

1 replies

1 likes

Web Player
  • 960 Views
  • 1 replies
  • 1 likes

Spotify installation of all time

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I've already tried uninstalling and reinstalling the p...

Newbie

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I'v...

Melody

Spotify

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes