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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

79764 Views

9 replies

4 likes

  • 79764 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

kgarjith

Casual Listener

42663 Views

232 replies

21 likes

Other
  • 42663 Views
  • 232 replies
  • 21 likes

Play.spotify keeps redirecting me to open.spotify

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cookies and cache both on firefox and chrome and it sti...

Casual Listener

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cook...

Lukas199999993

Newbie

1541 Views

4 replies

3 likes

Web Player
  • 1541 Views
  • 4 replies
  • 3 likes

No puedo iniciar sesión en lg Smart tv

Dice que hay un problema en mi cuenta de Spotify y que cree una cuenta en Spotify/lg al tratar de iniciar sesión en la tv

Newbie

Dice que hay un problema en mi cuenta de Spotify y que cree una cuenta en Spotify/lg al tratar de iniciar sesión en la tv

596 Views

0 replies

0 likes

  • 596 Views
  • 0 replies
  • 0 likes

Monthly Statistics

For the past 3 months, I've received an email from Spotify about my monthly listening statistics. It told me the bands I listened to the most, songs I listened to the most, and the first and last songs I listened to in the month, as well as a bit mor...

Newbie

For the past 3 months, I've received an email from Spotify about my monthly listening statistics. It told me the bands I listened to the most, songs I listened to the most, and the first and last son...

itskelan

Casual Listener

2024 Views

1 replies

0 likes

  • 2024 Views
  • 1 replies
  • 0 likes

Premium service taken away

I had Spotify premium up until earlier today and I just went to use the app and I dont have premium anymore although I'm still signed in!? Why is this ?

Newbie

I had Spotify premium up until earlier today and I just went to use the app and I dont have premium anymore although I'm still signed in!? Why is this ?

ManuelLopez

Newbie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Local Files won't sync

When I upload a "local file" song and add it to a playlist, the song will not work on my iPhone whereas it works perfectly fine on my desktop computer. I have tried other answers like toggling the off-line online switch, disabling firewall, and all m...

Newbie

When I upload a "local file" song and add it to a playlist, the song will not work on my iPhone whereas it works perfectly fine on my desktop computer. I have tried other answers like toggling the of...

Melody

Spotify

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

No options under "My Music"?

I can no longer access my saved tracks or local files that have been shared with spotify, this started after spotify had a weird fit where it kept crashing and updating constantly, and since I can't access my local files with the desktop app, it wont...

Casual Listener

I can no longer access my saved tracks or local files that have been shared with spotify, this started after spotify had a weird fit where it kept crashing and updating constantly, and since I can't ...

jawman215

Casual Listener

497 Views

2 replies

0 likes

Web Player
Windows
  • 497 Views
  • 2 replies
  • 0 likes

new releases suddenly not working

Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag and drop, and wont close down...they just hang and ...

Newbie

Hi. Am using 91527 version and have been since its release with win 7 64bit. I know this is an older version, but its the only version that works...newer versions are a pain to use re:playlists/drag ...

Melody

Spotify

376 Views

1 replies

0 likes

Desktop
  • 376 Views
  • 1 replies
  • 0 likes

[WP8] error code 126

tried a clean reinstall and it didnt work, insanely frustrating. Telling me my firewall is blocking Spotify but it isnt. Please help i want my music back I tried sulutions posted on other topics but they didnt work, heres the links: https://community...

Newbie

tried a clean reinstall and it didnt work, insanely frustrating. Telling me my firewall is blocking Spotify but it isnt. Please help i want my music back 😞  I tried sulutions posted on other t...

lulunyl

Casual Listener

1679 Views

1 replies

0 likes

WP 8
  • 1679 Views
  • 1 replies
  • 0 likes

Windows Phone 8.1

I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this.P.S .: My phone is a Lumia 630 on Windows Phone 8.1.

Newbie

I've had some problems in the last few days with spotify: I open the "browse" tab and then a message appears saying "Sorry, there's nothing on here". I want to know how to solve this. P.S .: My phon...

aerofan89

Casual Listener

918 Views

5 replies

2 likes

WP 8
  • 918 Views
  • 5 replies
  • 2 likes

Spotify pauses, says account being used somewhere else

All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and logged out so I know theres no one else with access ...

Newbie

All of a sudden my spotify will pause and continuously do so almost every few seconds sometimes and the notification pops up saying "Your account is being used elsewhere". I changed my password and l...

Melody

Spotify

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Microsoft Lumia 950 (Windows phone) Dual Sim working

So using the latest standard build of WP 10 I was experiencing what others were with either the constant loading screen or the app opening but getting the unable to load. This morning I enrolled into the Windows Insider Program | Slow, preview build....

Visitor

So using the latest standard build of WP 10 I was experiencing what others were with either the constant loading screen or the app opening but getting the unable to load.   This morning I enro...

Imrhien

Casual Listener

711 Views

2 replies

0 likes

Other
  • 711 Views
  • 2 replies
  • 0 likes

scam or legit email?

I was sent an email that came from @spotify.com Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of the band.

Newbie

I was sent an email that came from @spotify.com        Is this a legit email address? it was offering me to be put on a list to see a band soon due to being a top listener of...

Melody

Spotify

829 Views

1 replies

0 likes

  • 829 Views
  • 1 replies
  • 0 likes

Lack of discover tab and radio in new web player

I was considering joining up for a premium membership, but have been detered since the web player format was rolled out. I don't like how it seems to prioritise mainstream chart music in the new simplified format. I am unable to easily discover new a...

Casual Listener

  I was considering joining up for a premium membership, but have been detered since the web player format was rolled out. I don't like how it seems to prioritise mainstream chart music in the ...

nomikkh

Newbie

492 Views

1 replies

0 likes

Web Player
Windows
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - Slow playback with pop and hiss

After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever. Once seen, the playback is off. Specifically, the song slows down and there are ...

Casual Listener

After streaming connect to my Anthem MRX 720 AV reciever successfully for several months, of late, I have had to reboot my router just for connect to "see" the reciever.  Once seen, the playback...

Alejandro_C

Spotify Legend

1456 Views

1 replies

0 likes

  • 1456 Views
  • 1 replies
  • 0 likes

Play.spotify keeps redirecting me to open.spotify

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cookies and cache both on firefox and chrome and it sti...

Casual Listener

When I look up the web player the url starts out as play but changes to open in a second. Using a link previously saved comes up with a page saying "Sorry, couldn't find that.". I Tried clearing cook...

Melody

Spotify

968 Views

1 replies

1 likes

Web Player
  • 968 Views
  • 1 replies
  • 1 likes

Spotify installation of all time

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I've already tried uninstalling and reinstalling the p...

Newbie

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I'v...

Melody

Spotify

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

ad music cannot be stopped

hi, the music ads were really annoying. now they cannot be stopped...please do something. the control buttons disappear immediately as the music starts

Casual Listener

hi, the music ads were really annoying. now they cannot be stopped...please do something. the control buttons disappear  immediately as the music starts    

ashdhsfjh

Casual Listener

636 Views

2 replies

2 likes

  • 636 Views
  • 2 replies
  • 2 likes

Browse

My Spotify "Browse" screen does not pick up. There is only one message saying "There is nothing here".What should I do? Windows Phone

Casual Listener

My Spotify "Browse" screen does not pick up. There is only one message saying "There is nothing here". What should I do?   Windows Phone

Catee

Community Legend

2639 Views

4 replies

0 likes

  • 2639 Views
  • 4 replies
  • 0 likes

Ford sync not detecting spotify

After the last spotify update my 2013 Ford Focus no longer detects spotify at all. Help resolving would be appreciated

Newbie

After the last spotify update my 2013 Ford Focus no longer detects spotify at all. Help resolving would be appreciated

FabianS_Bogota

Roadie

561 Views

2 replies

1 likes

  • 561 Views
  • 2 replies
  • 1 likes

Happy Holiday genre missing on Web Player

The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find it (see attached screenshot). Thanks

Casual Listener

The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find i...

312 Views

0 replies

0 likes

Web Player
  • 312 Views
  • 0 replies
  • 0 likes