Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Kitsune_Inari
  • Newbie
  • 1470 Views
  • 14 replies
  • 5 likes
  • Other
  • 1470 Views
  • 14 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17546 Views
  • 8 replies
  • 1 likes
  • Other
  • 17546 Views
  • 8 replies
  • 1 likes

[Bug] Spotify Windows stop working after you change the output device

Hello, if you change your output device (Soundcard exit, headhphone exit), Spotify stops working. I have to cancel all the process from the Task manager and restart again the application.My OS is Windows 10, my Soundcard is an Asus Xonar U7.

  • Regular
  • Hello, if you change your output device (Soundcard exit, headhphone exit), Spotify stops working. I have to cancel all the process from the Task manager and restart again the application. My OS is W...
  • 413 Views
  • 0 replies
  • 0 likes
  • Other
  • 413 Views
  • 0 replies
  • 0 likes

Change PS3 account after the 14 days had expired

I have a problem in my PS3, I logged in with an old account and the 14 days that you can use outside the country had expired, and now I want to use another account and I can't, the message that the 14 days had expired continues in the screen and I ca...

  • Casual Listener
  • I have a problem in my PS3, I logged in with an old account and the 14 days that you can use outside the country had expired, and now I want to use another account and I can't, the message that the 1...
  • osornios
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • ps3
  • 629 Views
  • 1 replies
  • 0 likes

Music plays only 30 seconds

Hello guys, I am a spotify premium user located in Brazil. When I try to listen to "I'm shipping up to boston" from Dropkick Murphys (spotify:track:1IIHp3xelpVnUdtrZeyZje), I can only see 30 seconds tracks to choose from. I remember listening the ful...

  • Regular
  • Hello guys,   I am a spotify premium user located in Brazil. When I try to listen to "I'm shipping up to boston" from Dropkick Murphys (spotify:track:1IIHp3xelpVnUdtrZeyZje), I can only see 30...
  • osornios
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • music
  • 433 Views
  • 1 replies
  • 0 likes

Reproducción de música

Tengo cuenta premium y no reproduce las canciones que tengo guardadas sin conexión

  • Newbie
  • Tengo cuenta premium y no reproduce las canciones que tengo guardadas sin conexión
  • osornios
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • music
  • 304 Views
  • 1 replies
  • 0 likes

Every few songs stop playing

Been using Spotify for long at my office using web player. But sometimes ago, the web player started to crashed after every few songs (5-8 songs). I always have my google chrome (64 bit) updated. I'm using Windows 10. Hope issue will be solve soon. T...

  • Newbie
  • Been using Spotify for long at my office using web player. But sometimes ago, the web player started to crashed after every few songs (5-8 songs). I always have my google chrome (64 bit) updated. I'm...
  • tomasrex
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 361 Views
  • 1 replies
  • 0 likes

[ROKU] Can't log into spotify on Roku 2XS

Current issue was noticed mid-day, Wednesday Feb 26th (mountain time). I've tried to log in with both facebook and spotify login (10digit numeric number), neither one working. The error screen reads: Could not connect to spotify Please check your net...

  • Casual Listener
  • Current issue was noticed mid-day, Wednesday Feb 26th (mountain time).   I've tried to log in with both facebook and spotify login (10digit numeric number), neither one working.   T...
  • Sal7
  • Casual Listener
  • 3467 Views
  • 11 replies
  • 0 likes
  • Other
  • 3467 Views
  • 11 replies
  • 0 likes

Missing recording

I have earlier enjoyd (very much) label:"Reference Recordings" Saint-Saens Symphony no.3 (organ) and Beethoven Symphony no.5 and ...then they are removed. Why? Are they comoing back?

  • Newbie
  • I have earlier enjoyd (very much) label:"Reference Recordings" Saint-Saens Symphony no.3 (organ) and Beethoven Symphony no.5 and ...then they are removed. Why? Are they comoing back?
  • osornios
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes

Is 5.1 sound with playstation possible?

Hi,Im so sick of only recciving sound of 2 speakers and my sub when I have a 5.1 sourround system.Is it posaible to fix this?

  • Newbie
  • Hi, Im so sick of only recciving sound of 2 speakers and my sub when I have a 5.1 sourround system. Is it posaible to fix this?
  • 559 Views
  • 0 replies
  • 1 likes
  • 559 Views
  • 0 replies
  • 1 likes

Play Spotify through outdoor speakers

Spotify will play in the house but on the speakers outside, it plays what's on my tv. Help

  • Casual Listener
  • Spotify will play in the house but on the speakers outside, it plays what's on my tv. Help
  • olig1905
  • Regular
  • 752 Views
  • 1 replies
  • 0 likes
  • Sony
  • 752 Views
  • 1 replies
  • 0 likes

Solved!! Resetting Password

I keep getting the error that I can't reset my password after getting the email, going to link, and then typing a new password.

  • Casual Listener
  • I keep getting the error that I can't reset my password after getting the email, going to link, and then typing a new password.
  • 1248241307
  • Casual Listener
  • 569 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 569 Views
  • 2 replies
  • 0 likes

windows phone and toplists

I've got new spotify client on windows 10 mobile, and can't find top 50 global songs, in top lists i have only one playlist

  • Newbie
  • I've got new spotify client on windows 10 mobile, and can't find top 50 global songs, in top lists i have only one playlist 😭
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

My music no longer shows up on Spotify. Why?

The music of an artist that I represent has recently been removed from Spotify and no longer shows up in searches. Wondering why this is the case. Thanks, John

  • Newbie
  • The music of an artist that I represent has recently been removed from Spotify and no longer shows up in searches. Wondering why this is the case.    Thanks,  John 
  • osornios
  • Spotify Star
  • 342 Views
  • 2 replies
  • 0 likes
  • music
  • 342 Views
  • 2 replies
  • 0 likes

How do I change the playlist cover picture?

I really want to make my own cover pictures. I have seen in other posts that some people can change them. Why can't I? Is it only for companies and special people? How is it possible to change it?

  • Casual Listener
  • I really want to make my own cover pictures. I have seen in other posts that some people can change them. Why can't I? Is it only for companies and special people? How is it possible to change it?
  • osornios
  • Spotify Star
  • 2927 Views
  • 1 replies
  • 1 likes
  • Other
  • 2927 Views
  • 1 replies
  • 1 likes

Roku app; Search by Albums or Artists

I got a Roku 3 a couple of months ago, and I love having a channel for Spotify. The problem I'm having is that I can't figure out how to search by Albums or Artists. When I'm in the Search screen, the arrow keys seem to navigate only within the chara...

  • Casual Listener
  • I got a Roku 3 a couple of months ago, and I love having a channel for Spotify.  The problem I'm having is that I can't figure out how to search by Albums or Artists.  When I'm in the Searc...
  • dtadd
  • Casual Listener
  • 3057 Views
  • 14 replies
  • 8 likes
  • Other
  • 3057 Views
  • 14 replies
  • 8 likes

How can i pay my premium from my itunes?

I've been doing it for months, it was automatically regenerated but when i forgot to pay into and it turned free from premium. Now i paid it but i can't get premium again. When i try to get it, it always asks for card informations but there's no itun...

  • Newbie
  • I've been doing it for months, it was automatically regenerated but when i forgot to pay into and it turned free from premium. Now i paid it but i can't get premium again. When i try to get it, it al...
  • Mattosaurus
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Other
  • 339 Views
  • 1 replies
  • 0 likes

playlists

Can i find all my old playlists and starred songs i unstarred?

  • Newbie
  • Can i find all my old playlists and starred songs i unstarred?
  • Mattosaurus
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
  • 304 Views
  • 1 replies
  • 0 likes

Spotify on Roku does not notify of duplicate playlist adds

Hi,Not sure how many of you that use Spotify on Roku, but when I add a song to a playlist from my Roku Spotify app, it does not notify me that the song has already been previously added to the playlist. This causes a lot of duplicates in my playlist,...

  • Newbie
  • Hi, Not sure how many of you that use Spotify on Roku, but when I add a song to a playlist from my Roku Spotify app, it does not notify me that the song has already been previously added to the play...
  • 407 Views
  • 0 replies
  • 0 likes
  • Other
  • 407 Views
  • 0 replies
  • 0 likes

[All Platforms][Radio] a.bsolument Vintage Radios

WHO??? French company "a.bsolument Vintage Radios", created in 2011. FOR WHAT??Transforming a vintage radio in powerful Bluetooth speaker and thus give it a second life.Each radio is mottled and unique for the client. This allows it to listen music f...

  • Newbie
  • WHO??? French company "a.bsolument Vintage Radios", created in 2011.   FOR WHAT?? Transforming a vintage radio in powerful Bluetooth speaker and thus give it a second life. Each radio is m...
  • 425 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Radio
  • 425 Views
  • 0 replies
  • 1 likes

How can you sort playlists in a normal way, like A-Z?

See this? A bit out of order for my OCD brain. Any way to do this? (I am new to Spotify.). TY!

  • Regular
  • See this? A bit out of order for my OCD brain. Any way to do this? (I am new to Spotify.). TY!    
  • Mattosaurus
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 326 Views
  • 1 replies
  • 0 likes

Can you make folders for Spotify/Web?

OK, I figured out how to make folders for the Desktop Spotify. I see that those didn't appear on the Web Spotify. Is there some way to make folders for the web version as well? TY

  • Regular
  • OK, I figured out how to make folders for the Desktop Spotify. I see that those didn't appear on the Web Spotify. Is there some way to make folders for the web version as well? TY
  • osornios
  • Spotify Star
  • 1499 Views
  • 1 replies
  • 3 likes
  • Web Player
    Windows
  • 1499 Views
  • 1 replies
  • 3 likes