Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wisconsin_gal
  • Visitor
  • 25018 Views
  • 138 replies
  • 14 likes
  • Other
  • 25018 Views
  • 138 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 23216 Views
  • 9 replies
  • 2 likes
  • Other
  • 23216 Views
  • 9 replies
  • 2 likes

Spotify PS4 Low Bitrate?!!?

Can someone from either Spoitfy or Sony please for the love of god give the community some feedback with regards to the issue where even premium members cannot stream anything higher than 96kbps on a PS4?!?!!?! I mean, seriously, this is a joke, it's...

  • Newbie
  • Can someone from either Spoitfy or Sony please for the love of god give the community some feedback with regards to the issue where even premium members cannot stream anything higher than 96kbps on a...
  • 973 Views
  • 0 replies
  • 4 likes
  • 973 Views
  • 0 replies
  • 4 likes

Windows Phone constantly "loading"

My Windows Phone app is unusable - it seems to be perhaps a problem relating to playlists? When a playlist is on the "your music" screen, or when browsing playlists, I am constantly interrupted by the "loading" overlay. In between showing this, it sh...

  • Casual Listener
  • My Windows Phone app is unusable - it seems to be perhaps a problem relating to playlists? When a playlist is on the "your music" screen, or when browsing playlists, I am constantly interrupted ...
  • Imrhien
  • Casual Listener
  • 1049 Views
  • 4 replies
  • 0 likes
  • 1049 Views
  • 4 replies
  • 0 likes

Accidentally deleted song from "Your Music > Songs"

Hey all,I was wondering if there is any way to get back a song I accidently unticked from the playlist in "Your Music > Songs" (The place songs go when you tick them)I can't remember what the song name was and it's really bugging me Hope someone can ...

  • Casual Listener
  • Hey all, I was wondering if there is any way to get back a song I accidently unticked from the playlist in "Your Music > Songs" (The place songs go when you tick them) I can't remember what ...
  • Tatrii
  • Casual Listener
  • 1260 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 1260 Views
  • 3 replies
  • 0 likes

Songs saved as "starred" no longer appear in playlist

Hi everyone, I just realized yesterday that anytime I try to add a song to my "starred" playlist, it does not actually appear in the playlist. I know this is not due to the 10,000 song limit per playlist, because as of now I only have 1,302 starred s...

  • Newbie
  • Hi everyone,   I just realized yesterday that anytime I try to add a song to my "starred" playlist, it does not actually appear in the playlist.  I know this is not due to the 10,000 song...
  • acruffalo
  • Newbie
  • 513 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 513 Views
  • 1 replies
  • 0 likes

Skrillex NYE Dance Party Playlist Issue

On Desktop App Playlist doesn't start from first song, it starts randomly and some of the songs have good transituations like the real DJ set but some others doesnt. Some songs plays from beginning to end. In queue, there is only few songs from playl...

  • Casual Listener
  • On Desktop App Playlist doesn't start from first song, it starts randomly and some of the songs have good transituations like the real DJ set but some others doesnt. Some songs plays from beginn...
  • kassianson
  • Casual Listener
  • 892 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 892 Views
  • 3 replies
  • 0 likes

Counting tracks played from the device

Hi, let's say there are some songs which are unavailable on Spotify but I have their original cpies on my device. Does playing these songs via Spotify increace counter for the artist and have an impact on the country statistics?Thank you very much fo...

  • Newbie
  • Hi, let's say there are some songs which are unavailable on Spotify but I have their original cpies on my device. Does playing these songs via Spotify increace counter for the artist and have an impa...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Imported iTunes songs not playing on Spotify Connect

Hi all, On my iPhone, I have added some songs from my iTunes library into Spotify which are not available on Spotify. These songs play with no problems on the iPhone but do not work when trying to play them on Sonos via Spotify Connect – ‘Sorry! You ...

  • Casual Listener
  • Hi all,   On my iPhone, I have added some songs from my iTunes library into Spotify which are not available on Spotify.   These songs play with no problems on the iPhone but do not work...
  • 451 Views
  • 0 replies
  • 1 likes
  • Connect
  • 451 Views
  • 0 replies
  • 1 likes

[Windows Phone 10] Account connection problem

Hello everyone, I'm back here again to ask support for a problem that wasn't fixed by the support through email.DescriptionI can't use Spotify on Windows Phone because the app, a month ago, started showing a lot of bugs like freezes, lag, the app goe...

wp_ss_20170108_0001.png wp_ss_20170108_0009.png wp_ss_20170108_0004.png wp_ss_20170108_0003.png
  • Music Fan
  • Hello everyone, I'm back here again to ask support for a problem that wasn't fixed by the support through email. Description I can't use Spotify on Windows Phone because the app, a month ago, sta...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

Solved!! Spotify doesnt start

I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 seconds it shuts down,its on windows 7

  • Casual Listener
  • I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 s...
  • TJayYankee
  • Casual Listener
  • 792 Views
  • 2 replies
  • 0 likes
  • 792 Views
  • 2 replies
  • 0 likes

can't stream on Sonos

I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?

  • Visitor
  • I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Following list disappeared

The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already following them and I can still see my friends' activity in...

  • Newbie
  • The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already followi...
  • 374 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 374 Views
  • 0 replies
  • 0 likes

Can't rearrange tracks in a playlist (drag and drop function not working)

I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the tracks are fixed. suggestions?

  • Newbie
  • I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the trac...
  • Dreadlord
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 502 Views
  • 1 replies
  • 0 likes

SAMSUNG TV - TIZEN OS

Hi, according to this article Tizen Spotify App was released, but i can't find it in US Hub Store. Could you please help me? Thanks Matt

  • Casual Listener
  • Hi, according to this article Tizen Spotify App was released, but i can't find it in US Hub Store. Could you please help me?    Thanks   Matt
  • rcred09
  • Regular
  • 1694 Views
  • 5 replies
  • 0 likes
  • Samsung
  • 1694 Views
  • 5 replies
  • 0 likes

Spotify Connect password protection?

I have a lovely setup with a Denon AV receiver, which has Spotify Connect, with which I can effortlessly to the tunes I want. However, a few days ago my roommate, who also has Spotify premium, figured out she can also use my Spotify connect, which re...

  • Newbie
  • I have a lovely setup with a Denon AV receiver, which has Spotify Connect, with which I can effortlessly to the tunes I want. However, a few days ago my roommate, who also has Spotify premium, figure...
  • 1144655108
  • Newbie
  • 1548 Views
  • 1 replies
  • 8 likes
  • Connect
    Denon
  • 1548 Views
  • 1 replies
  • 8 likes

ANNOIED AS **bleep**! PLEASE HELP! IVE TRIED EVERYTHING!

Okay so I went to play spotify from my JBL Bluetooth speaker, as I always do, when not even five seconds after the first song began to play it sounded as if it had skipped. I thought nothing of it at first. But then when it continued to skip about ev...

  • Casual Listener
  • Okay so I went to play spotify from my JBL Bluetooth speaker, as I always do, when not even five seconds after the first song began to play it sounded as if it had skipped. I thought nothing of it at...
  • Khloiedelizabet
  • Casual Listener
  • 770 Views
  • 2 replies
  • 0 likes
  • 770 Views
  • 2 replies
  • 0 likes

MUSIC HELP! How do I create an artist page instead of listening profile

Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to be verified but how can I create my artist page fi...

  • Casual Listener
  • Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to...
  • 315 Views
  • 0 replies
  • 0 likes
  • music
  • 315 Views
  • 0 replies
  • 0 likes

Notification Problem

I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notification system might increase the sharing inside the app...

  • Newbie
  • I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notificati...
  • 301 Views
  • 0 replies
  • 2 likes
  • 301 Views
  • 0 replies
  • 2 likes

synchronisation

Hi all happy new year from france.I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks !W10 950xl insider slow.Kind regards

  • Newbie
  • Hi all happy new year from france. I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks ! W10 950xl insider slow. Kind regards
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

App becomes unresponsive - Windows 10 mobile

After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This happens with several different Bluetooth devices. ...

  • Regular
  • After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes