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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 757 Views
  • 5 replies
  • 2 likes
  • Other
  • 757 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17270 Views
  • 8 replies
  • 1 likes
  • Other
  • 17270 Views
  • 8 replies
  • 1 likes

Spotify will not reload past the first time in Win10

I seem to have a bug. Spotify was working fine, but now it will not boot up. If I remove the program, the desktop shortcut remains. I remove that manually. Then I download and install it anew, and it will work just one time. If I close the program, i...

  • Newbie
  • I seem to have a bug.  Spotify was working fine, but now it will not boot up.  If I remove the program, the desktop shortcut remains.  I remove that manually.  Then I download and...
  • Dreadlord
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • music
  • 253 Views
  • 1 replies
  • 0 likes

[Amazon Fire TV] Need to login every time

I'm using Spotify on the Amazon Fire TV stick and everything works brilliantly. However, I need to login every time I start the app - it doesn't seem to save my login details. Since entering my password with the remote is very cumbersome, it would be...

  • Casual Listener
  • I'm using Spotify on the Amazon Fire TV stick and everything works brilliantly. However, I need to login every time I start the app - it doesn't seem to save my login details. Since entering my passw...
  • kbrooksc
  • Community Legend
  • 1263 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 1263 Views
  • 1 replies
  • 0 likes

Connection instability with Smart TV

I hve 2 smart TV LG and Samsung both connected to same wifi.Wifi and spotify works well with PC, tablets and phones, but with Smart TV spotify continuously tells there are connection problems and ask fo checking in www.spotify.com/hel the availabilit...

  • Casual Listener
  • I hve 2 smart TV LG and Samsung both connected to same wifi. Wifi and spotify works well with PC, tablets and phones, but with Smart TV spotify continuously tells there are connection problems and a...
  • jean3601
  • Community Legend
  • 363 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 363 Views
  • 4 replies
  • 0 likes

Solved!! Songs won't play in desktop app, but do play in web player

The following song won't play in the desktop app, but does work in the web player and on the mobile app. https://open.spotify.com/track/6ANHfvTsKVUMQD1xD2VAMr Receiving error message "This song is not available. If you have the file on your computer ...

  • Casual Listener
  • The following song won't play in the desktop app, but does work in the web player and on the mobile app.   https://open.spotify.com/track/6ANHfvTsKVUMQD1xD2VAMr   Receiving error messag...
  • bmsmith80
  • Casual Listener
  • 1536 Views
  • 4 replies
  • 2 likes
  • Mac
    Web Player
  • 1536 Views
  • 4 replies
  • 2 likes

[Chromecast Audio] - Problem: Will not swap songs without freezing.

Hello there.I have an issue with Spotify on my Chromecast Audio.Purchased my CCA 2 days ago and it works well with all other cast apps but not Spotify.I purchased the CCA mainly to play Spotify on my system so this is a big problem for me.Issue:Chrom...

  • Newbie
  • Hello there. I have an issue with Spotify on my Chromecast Audio. Purchased my CCA 2 days ago and it works well with all other cast apps but not Spotify. I purchased the CCA mainly to pl...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Facebook

Hola. Me inscribí con mi cuenta de Facebook , después entré en un plan familiar con mi correo pero ahora no puedo vincularla con mi face por que me dice que ya existe y me marca error. Que hago

  • Newbie
  • Hola. Me inscribí con mi cuenta de Facebook , después entré en un plan familiar con mi correo pero ahora no puedo vincularla con mi face por que me dice que ya existe y me marca error. Que hago
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Other
  • 243 Views
  • 1 replies
  • 0 likes

Roku freezing

I have a prmium subscription sevice and usually it works fine with Roku but at times it is really choppy or freezes completely. Can someone help me figure this problem out?

  • Casual Listener
  • I have a prmium subscription sevice and usually it works fine with Roku but at times it is really choppy or freezes completely. Can someone help me figure this problem out?
  • Lsheridan1216
  • Newbie
  • 660 Views
  • 1 replies
  • 0 likes
  • Other
  • 660 Views
  • 1 replies
  • 0 likes

Solved!! A 'by Spotify' playlist forever loading...

Hi, This issue is relevant to all players - I've tried on Window 7 and 10, Mac Os X (El Capitan), my Android phone (Samsung Galaxy S6 Edge) and the Web Player. A playlist (I don't know which as it never shows the name) always says it's 'Loading...' :...

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  • Regular
  • Hi,   This issue is relevant to all players - I've tried on Window 7 and 10, Mac Os X (El Capitan), my Android phone (Samsung Galaxy S6 Edge) and the Web Player.   A playlist (I don't k...
  • MattSuda
  • Spotify Star
  • 1667 Views
  • 7 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 1667 Views
  • 7 replies
  • 0 likes

Radio not connecting to 4G / LTE network?

Hi fellow Spotify users, I used to have this problem as well until someone showed me how to fix it. You don't have to Reset ALL settings, all you need to do is to reset your NETWORK SETTINGS - which happens to clear your wifi password as well but no ...

  • Regular
  • Hi fellow Spotify users, I used to have this problem as well until someone showed me how to fix it. You don't have to Reset ALL settings, all you need to do is to reset your NETWORK SETTINGS ...
  • Jevalen4868
  • Newbie
  • 961 Views
  • 1 replies
  • 0 likes
  • Other
  • 961 Views
  • 1 replies
  • 0 likes

Can't see followers in my notifications?

Hello, recently i've been able to see whenever someone follows my playlist through notifications on most of my playlists. However, recently i noticed that a new playlist i made has gained 8 followers over about a day, and i've got no clue who they ar...

  • Casual Listener
  • Hello, recently i've been able to see whenever someone follows my playlist through notifications on most of my playlists.   However, recently i noticed that a new playlist i made has gained 8 ...
  • Ato2
  • Casual Listener
  • 669 Views
  • 2 replies
  • 0 likes
  • music
  • 669 Views
  • 2 replies
  • 0 likes

No notifications about new releases and IFTTT help

For the past week I have not got any notifications or emails about new releases from artists that I follow.And I have also connected Spotify to IFTTT, I use it so when playlists that I follow get updated they automatically get added to a playlist of ...

  • Visitor
  • For the past week I have not got any notifications or emails about new releases from artists that I follow. And I have also connected Spotify to IFTTT, I use it so when playlists that I follow get...
  • KatesHere
  • Community Legend
  • 512 Views
  • 5 replies
  • 0 likes
  • Connect
    music
    Other
  • 512 Views
  • 5 replies
  • 0 likes

Permanent crush on Windows Phone

I have Nokia Lumia 635 with Windows Phone 8.1 and Spotify 5.2.2.0I'am not able to play music in online mode (good WiFI / LTE connection) and permanent problems after few seconds of playing in offline mode. Any clues, advices, help? Thanks in advance!

  • Newbie
  • I have Nokia Lumia 635 with Windows Phone 8.1 and Spotify 5.2.2.0 I'am not able to play music in online mode (good WiFI  / LTE connection) and permanent problems after few seconds of playing in...
  • miles_351
  • Roadie
  • 521 Views
  • 2 replies
  • 1 likes
  • WP 8
  • 521 Views
  • 2 replies
  • 1 likes

Solved!! The connection to Spotify was lost.

I very often experice ""The connection to Spotify was lost." - And Sonos could not add songs to playlists. Sometimes I just need to try again, sometimes I give up that day.I do not experience dropouts on other services (Aupeo, WiMP or Radio). Anybody...

  • Casual Listener
  • I very often experice ""The connection to Spotify was lost." - And Sonos could not add songs to playlists. Sometimes I just need to try again, sometimes I give up that day. I do not experience dropo...
  • user-removed
  • Not applicable
  • 63920 Views
  • 24 replies
  • 2 likes
  • 63920 Views
  • 24 replies
  • 2 likes

Yamaha Amp no longer appears in Available Devices

Hi thereAbout a month or two ago my Amp stopped appearing in the available wifi connect devices on Spotify.I have tried this on Android, iPhone, iPad, Laptop and Surface Pro all with teh same issueThe Amp is connected to the same wifi can be seen and...

  • Newbie
  • Hi there About a month or two ago my Amp stopped appearing in the available wifi connect devices on Spotify. I have tried this on Android, iPhone, iPad, Laptop and Surface Pro all with teh same iss...
  • gnovella16
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Connect
  • 298 Views
  • 1 replies
  • 0 likes

Help with amazon echo

Linked my Spotify account with my amazon echo.For some reason my amazon echo doesn't appear under available devices. I am under the same wi-fi network. I triple checked.I am aslo using the amazon echo command: Spotify connect.

  • Newbie
  • Linked my Spotify account with my amazon echo. For some reason my amazon echo doesn't appear under available devices.   I am under the same wi-fi network. I triple checked. I am aslo using t...
  • gnovella16
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • Connect
  • 274 Views
  • 1 replies
  • 0 likes

[WP 10] Bluetooth headset problem

Hi, My Windows 10 mobile app have a lots of problem when I use a bluetooh headset. Spotify seem to stop streaming the music and I have to press a few time play/pause to receive again the music in my headset. The problem was the same with the Windows ...

  • Newbie
  • Hi,   My Windows 10 mobile app have a lots of problem when I use a bluetooh headset. Spotify seem to stop streaming the music and I have to press a few time play/pause to receive again th...
  • 246 Views
  • 0 replies
  • 1 likes
  • 246 Views
  • 0 replies
  • 1 likes

Recently added track not showing up in search

Good day, I hope my question is relevant on this help desk. I recently uploaded a song to Spotify that has at the moment around 100 listens in total. Whenever I search for the title of the track it does however not show up in the search results. If I...

  • Newbie
  • Good day,   I hope my question is relevant on this help desk. I recently uploaded a song to Spotify that has at the moment around 100 listens in total. Whenever I search for the title of the t...
  • gnovella16
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 293 Views
  • 1 replies
  • 0 likes

WIFI Problems with Spotify saying I'm offline

When I connect to the WIFI in my gym my Spotify won't play because it says I'm offline, if I turn the WIFI off and use my 4g it then goes online, it is fine on my home WIFI, any ideas?

  • Visitor
  • When I connect to the WIFI in my gym my Spotify won't play because it says I'm offline, if I turn the WIFI off and use my 4g it then goes online, it is fine on my home WIFI, any ideas?
  • gnovella16
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 251 Views
  • 1 replies
  • 0 likes