Help - Other (Podcasts, Partners, etc )

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

Vasil
Moderator
2024-03-20 5:14:41 PM
a week ago
fas42
Casual Listener
5061 Views
34 replies
6 likes
Other

5061 Views
34 replies
6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

HardDriveRadio
Regular
2020-04-05 4:46:13 PM
2024-08-05 2:54:12 PM
のぞみ
Visitor
18708 Views
9 replies
2 likes
Other

18708 Views
9 replies
2 likes

Solved!! Gift voucher not accepted in Germany

Hi there,I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"?I'm based based in Australia.Please help! How can I have this...

ClaudiaK191
Regular
Hi there, I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"? I'm ...
2016-04-28 2:47:32 AM
2016-05-02 1:08:50 PM
OviiiOne
Community Legend
1989 Views
11 replies
0 likes
Other

1989 Views
11 replies
0 likes

Premium - different country error (facebook log in)

HelloI am a premium user, and I log in using facebook. How ever, I have not being able to log in because it says that Im in a different country. I already changed my payment method, and it does not allow me change My country.How do I proceed?Thanks

Areyes88881
Newbie
Hello I am a premium user, and I log in using facebook. How ever, I have not being able to log in because it says that Im in a different country. I already changed my payment method, and it does n...
2016-05-01 9:45:50 PM
2016-05-02 2:06:17 AM
Dreadlord
Community Legend
331 Views
1 replies
0 likes
Connect
Other

331 Views
1 replies
0 likes

Solved!! Sound High Quality (HD)

Hello, I use a very good hifi système with spotify, and with lot of album the sound is very poor... For rock or music that cover large sonore spectre and many dB !! Can you do something? Music without good sound is very sad...i prefer CD at the momen...

user-removed
Visitor
Hello, I use a very good hifi système with spotify, and with lot of album the sound is very poor... For rock or music that cover large sonore spectre and many dB !! Can you do...
2016-05-01 8:30:04 PM
2016-05-01 12:19:26 AM
user-removed
Not applicable
1798 Views
2 replies
0 likes
Web Player
Windows

1798 Views
2 replies
0 likes

New interface

Hello, i give you my forst impression about new interface, the album minuature a too big, and i'm on a 21,5" screen. Only in artist's albums list. I think it's visually more difficult to consult album list and find the good one... Some bugs are fixed...

user-removed
Visitor
Hello, i give you my forst impression about new interface, the album minuature a too big, and i'm on a 21,5" screen. Only in artist's albums list. I think it's visually more difficu...
2016-05-01 7:19:52 PM
382 Views
0 replies
0 likes
Web Player
Windows

382 Views
0 replies
0 likes

web player is useless

Sorry, to be so blond, but there was a version of the web player, that was really like the real application. But now it seems it has less functionality, requires flash, which is almost dead, and is very slow. I can not find my playlists, as the web p...

Kalmora
Roadie
Sorry, to be so blond, but there was a version of the web player, that was really like the real application. But now it seems it has less functionality, requires flash, which is almost dead,...
2016-04-18 9:54:50 PM
2016-05-01 7:44:33 AM
keenan39
Newbie
456 Views
2 replies
0 likes
Web Player

456 Views
2 replies
0 likes

Solved!! Wrong Version of Track on Desktop

Is it just me or does the new Zedd & Kesha track "True Colors" play the incorrect version (also titled True Colors) from his 2015 album "True Colors"? Only seems to play correctly on the web player. This is happening on Win, OS X, and iOS for me. I t...

csawyer
Regular
Is it just me or does the new Zedd & Kesha track "True Colors" play the incorrect version (also titled True Colors) from his 2015 album "True Colors"? Only seems to play correctly on the...
2016-04-30 9:24:28 PM
2016-04-30 12:09:04 AM
MattSuda
Spotify Star
1215 Views
9 replies
0 likes
Mac
Web Player
Windows

1215 Views
9 replies
0 likes

Solved!! Premium question

If I end my Spotify premium subscription now, when I reinstate it will my saved music still be there?

Imulh85
Casual Listener
If I end my Spotify premium subscription now, when I reinstate it will my saved music still be there?
2016-04-30 8:04:38 PM
2016-04-30 9:21:13 PM
Imulh85
Casual Listener
374 Views
2 replies
0 likes
Web Player

374 Views
2 replies
0 likes

Followers

Why cant i see who is following my list, only how many ?

June80
Newbie
Why cant i see who is following my list, only how many ?
2016-03-27 11:46:21 PM
2016-04-30 4:31:24 PM
MattSuda
Spotify Star
170 Views
1 replies
0 likes
Other

170 Views
1 replies
0 likes

Promoción 2 meses

Tomé la promoción de 60 días gratis pero me toma que el próximo cargo es el siguiente mes cuando según te toman 60 días gratis

Carlbaruch
Newbie
Tomé la promoción de 60 días gratis pero me toma que el próximo cargo es el siguiente mes cuando según te toman 60 días gratis
2016-04-11 2:57:38 AM
2016-04-30 3:50:07 PM
MattSuda
Spotify Star
625 Views
1 replies
0 likes
music

625 Views
1 replies
0 likes

Remove family members

How do I remove familymember. The crappy FAQonly describes how to add members even though the heading is "remove family member". Streaming quality sux as well even on highest possible. might sound ok on give away speakers and headphones but not for h...

Gazozza
Casual Listener
How do I remove familymember. The crappy FAQonly describes how to add members even though the heading is "remove family member". Streaming quality sux as well even on highest possible. might sound ok...
2016-02-20 10:47:09 PM
2016-04-30 11:32:32 AM
Jeoet
Newbie
440 Views
2 replies
0 likes
Other

440 Views
2 replies
0 likes

Sharing playlist problem

When trying to share from within spotify desktop client (to facebook and twitter), the generated link / web page is incorrect!See attachment: Also, it would be nice if the viewing user has a desktop client, that you rather opened the playlist in this...

nino2002
Casual Listener
When trying to share from within spotify desktop client (to facebook and twitter), the generated link / web page is incorrect! See attachment: Also, it would be nice if the viewin...
2016-04-30 11:20:19 AM
276 Views
0 replies
0 likes
Web Player
Windows

276 Views
0 replies
0 likes

Can't delete Shazam song in playlist

Hi...I've been using Shazam and songs are automatically listing in Spotify which is great but I can't seem to delete the song in Spotify if I don't later want it. I delete it in Shazam but there doesn't seem any way to delete it in Spotify...

taylorconnie
Regular
Hi...I've been using Shazam and songs are automatically listing in Spotify which is great but I can't seem to delete the song in Spotify if I don't later want it. I delete it in Shazam but there does...
2016-04-23 2:03:02 PM
2016-04-30 6:51:51 AM
taylorconnie
Regular
3602 Views
7 replies
0 likes
Other

3602 Views
7 replies
0 likes

How can I change the Discovery Weekly picture if I created my Spotify account using Facebook?

I have looked through the request Re: How can I change the Discovery Weekly picture if I created my Spotify account using FB directly?...and have not found an answer to my problem. Thus, I will bump the ticket back up to the top of the queue in a new...

mrepix
Casual Listener
I have looked through the request Re: How can I change the Discovery Weekly picture if I created my Spotify account using FB directly? ...and have not found an answer to my problem. Thus...
2016-04-29 8:38:56 PM
2016-04-30 1:05:01 AM
osornios
Spotify Star
693 Views
3 replies
0 likes
Web Player

693 Views
3 replies
0 likes

playlist remove error

Hello, I have a problem in my account a playlist is displayed at "Loading" in desktop and error in webplayer. Here ID of the playlist:spotify: user: spotify: playlist: 1ygSzMVCN3cXEAbEMVdtm9 Impossible to remove, how do? Thank you

jordangj
Casual Listener
Hello, I have a problem in my account a playlist is displayed at "Loading" in desktop and error in webplayer. Here ID of the playlist: spotify: user: spotify: playlist: 1ygSzMVCN3c...
2016-04-29 8:37:35 AM
2016-04-29 12:30:09 AM
osornios
Spotify Star
255 Views
1 replies
0 likes
Mac
Web Player

255 Views
1 replies
0 likes

[Web Player][Browse] Spotify Web Player high memory usage

After playing just 2 songs Spotify Web Player uses 1,7GB of my memory, while I can watch 4 Twitch streamers on Source quality at the same time and memory usage won't reach 1GB. After using 1,7GB of my memory Tab will crash with Aw Snap message. Altho...

user-removed
Visitor
After playing just 2 songs Spotify Web Player uses 1,7GB of my memory, while I can watch 4 Twitch streamers on Source quality at the same time and memory usage won't reach 1GB. After using 1,7GB of m...
2016-04-28 10:45:11 AM
2016-04-29 12:24:08 AM
user-removed
Not applicable
810 Views
2 replies
1 likes
Browse
Web Player

810 Views
2 replies
1 likes

Laissez les notifications!

Bonsoir l'équipe Spotify. J'écris ce message car je souhaite comme beaucoup d'utilisateurs le retour des notifications dans l'app ! S'il vous plait! Merci

NathanLaure
Casual Listener
Bonsoir l'équipe Spotify. J'écris ce message car je souhaite comme beaucoup d'utilisateurs le retour des notifications dans l'app ! S'il vous plait! Merci
2016-04-22 11:40:03 PM
2016-04-29 10:35:31 PM
osornios
Spotify Star
513 Views
5 replies
0 likes
music
Other

513 Views
5 replies
0 likes

Solved!! Stop certain followers to access my playlists

Hi, I have shared in the past some playlist with some Spotify users but I would like now to have those playlist private. Can I select which users can access the playlist.If I make the playlist private will everyone stopped accessing the playlist or o...

mikkael
Regular
Hi, I have shared in the past some playlist with some Spotify users but I would like now to have those playlist private. Can I select which users can access the playlist. If I make the playlist priv...
2016-04-25 12:59:16 PM
2016-04-29 9:01:52 PM
mikkael
Regular
1636 Views
4 replies
0 likes
Mac
Web Player

1636 Views
4 replies
0 likes

Bring back the glory! Bring back the good theme!

We webplayer users want our glorious theme like in the client back. None of this trashy old theme with no folders, constant glitches and UX so bad it will make you love your horsewhip again!Why are you Spotify torturing us? Do you hate us because we ...

JustOneThing
Gig Goer
We webplayer users want our glorious theme like in the client back. None of this trashy old theme with no folders, constant glitches and UX so bad it will make you love your horsewhip again! Why are...
2016-04-26 7:58:43 PM
2016-04-29 6:18:18 PM
hans-jürgen
Roadie
663 Views
5 replies
0 likes
Web Player

663 Views
5 replies
0 likes

PS4 App not working properly

Hi, Due to some problems with my WiFi-connection i ended up resetting my PS4 (don't ask why) and changing my connection to a wired one. That solved all problems i had but it created a new one. I can't log in on my Spotify app on PS4. The app just sto...

chrillenord
Casual Listener
Hi, Due to some problems with my WiFi-connection i ended up resetting my PS4 (don't ask why) and changing my connection to a wired one. That solved all problems i had but it created a new on...
2016-04-24 4:12:33 PM
2016-04-29 10:42:51 AM
Pounce
Newbie
1399 Views
11 replies
0 likes

1399 Views
11 replies
0 likes

Mitsubishi Outlander advert broken?

Every morning I open Spotify and, seemingly before 9 AM, it plays this advert after one song but the advert never finishes, 'pausing' (without actually pausing) just before the end and then won't play another track. This means I have to close the pro...

Fake_Shemp
Casual Listener
Every morning I open Spotify and, seemingly before 9 AM, it plays this advert after one song but the advert never finishes, 'pausing' (without actually pausing) just before the end and then won't pla...
2016-04-21 9:37:43 AM
2016-04-29 10:18:54 AM
Fake_Shemp
Casual Listener
622 Views
4 replies
1 likes
Web Player
Windows

622 Views
4 replies
1 likes

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