Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28768 Views

154 replies

14 likes

Other
  • 28768 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23910 Views

9 replies

2 likes

Other
  • 23910 Views
  • 9 replies
  • 2 likes

You really can't fix offline problem?

How many People should write about offline problem to resolve this? No, I don't login via Facebook. I tried to relogin. I can play music for several minutes and then it appears "you are offline mode". It is interesting because sometimes I can't searc...

Casual Listener

How many People should write about offline problem to resolve this? No, I don't login via Facebook. I tried to relogin. I can play music for several minutes and then it appears "you are offline mode"...

frapp_soul

Casual Listener

553 Views

2 replies

0 likes

WP 8
  • 553 Views
  • 2 replies
  • 0 likes

Spotify App on Amazon Fire TV Stick causing YouTube to randomly pause itself.

If you have a YouTube video playing in the foreground and attempt to play a song through Spotify (for example via the mobile app), it will cause the YouTube video to pause itself. This is the expected behavior. However, if Spotify is NOT playing any ...

Casual Listener

If you have a YouTube video playing in the foreground and attempt to play a song through Spotify (for example via the mobile app), it will cause the YouTube video to pause itself. This is the ex...

ksoviero

Casual Listener

2512 Views

3 replies

5 likes

Other
  • 2512 Views
  • 3 replies
  • 5 likes

Superuser Contribution playlist's total songs issue

Hi everybody i'm new of Spotify. I have a little issue, I made a playlist but the user following it can't see all the songs, in the overall it tells him there are 40-50 songs less than the total i added. Is there a way to fix this? I have a free acco...

Casual Listener

Hi everybody i'm new of Spotify. I have a little issue, I made a playlist but the user following it can't see all the songs, in the overall it tells him there are 40-50 songs less than the total...

crazypippo

Casual Listener

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

[WP 8.0] "cannot play track in offline mode" with full internet

Nokia 1020, WP8, Spotify and phone software up to date. 21 of 27GB used on phone. Spotify deleted and reinstalled 4 times now. 95% of the time I go to select a track I get the "cannot play track in offline mode" popup. This will happen with as much a...

Newbie

  Nokia 1020, WP8, Spotify and phone software up to date.  21 of 27GB used on phone.  Spotify deleted and reinstalled 4 times now.   95% of the time I go to select a track I ge...

350 Views

0 replies

0 likes

Connect
  • 350 Views
  • 0 replies
  • 0 likes

Remove stuttering on Fire TV

I have had no problem streaming Pandora or anything, even bandwidth-demanding high definition video, over a Wifi connection to Amazon Fire TV. The Wifi connection and the Internet connection are fine.The only thing I have trouble with is the Spotify ...

Newbie

I have had no problem streaming Pandora or anything, even bandwidth-demanding high definition video, over a Wifi connection to Amazon Fire TV. The Wifi connection and the Internet connection are fine...

617 Views

0 replies

0 likes

  • 617 Views
  • 0 replies
  • 0 likes

Fixing Ads for playstation

Whenever a playstation ad begins it finishes and the playstation ad is still there and its stuck on 0:00 and it needs to be fixed no point in using spotify if you have to quit your game and fix it so you can play more music

Casual Listener

Whenever a playstation ad begins it finishes and the playstation ad is still there and its stuck on 0:00 and it needs to be fixed no point in using spotify if you have to quit your game and fix it so...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Solved!! Country Bank Account issues

Hello everyone, I have an issue with the Spotify Premium upgrade, I would like to start the free trial but when i fill in my bank details it says that the bank doesn't match the country I'm living in. I am Italian and I have an italian bank account b...

Casual Listener

Hello everyone, I have an issue with the Spotify Premium upgrade, I would like to start the free trial but when i fill in my bank details it says that the bank doesn't match the country I'm living in...

BenGri

Casual Listener

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

rinnovo automatico

Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?

Newbie

Ho pagato € 0.99 per avere spotify premium per due mesi...dopo questi due mesi mi hanno accreditato un costo di € 9.99 per avere Premium senza che io avessi dato la conferma...come posso fare?

valenzio7

Casual Listener

523 Views

1 replies

0 likes

Samsung
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spottify on Sony Smart TV (Android)

I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all tracks etc. etc. There must be a button to get to the settin...

Visitor

I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all track...

user-removed

Not applicable

1142 Views

1 replies

0 likes

  • 1142 Views
  • 1 replies
  • 0 likes

Web player plays 1 second of track and skips

Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.

Newbie

Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589 Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.

312 Views

0 replies

0 likes

Web Player
  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution Roberts Stream 93i Podcasts

Hello I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts only on phone is this an issue as I want to listen to podca...

Newbie

Hello   I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts...

user-removed

Not applicable

1730 Views

1 replies

3 likes

  • 1730 Views
  • 1 replies
  • 3 likes

Solved!! Spotify running slowly

Hi, Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ideas?

Casual Listener

 Hi,  Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ide...

zomer

Casual Listener

454 Views

1 replies

0 likes

Web Player
Windows
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can still play spotify on Denon AVR-X1200W sold to a friend 600kms far !!

Hello, We got a big issue today with Spotify and Denon AVR-X1200W.We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It interrupted the dvd she was watching and played our spotify music....

Newbie

Hello,   We got a big issue today with Spotify and Denon AVR-X1200W. We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It inte...

user-removed

Not applicable

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Car Play Ford Explorer 2017 Problem

I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal. Even if I play different songs or play lists its stuck at...

Casual Listener

I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal.  ...

23susandr

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
  • 0 likes

Superuser Contribution Will Premium work with a Pioneer N-50A-K?

Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify website. I'm thinking of getting a Pioneer N-50A-K h...

Casual Listener

Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify w...

user-removed

Not applicable

1037 Views

1 replies

0 likes

music
Other
  • 1037 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug with chromecast

I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it plays the selected music. It's just like chromecast o...

Casual Listener

I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it pl...

Ruudbrakel

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Add new event provider

Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integrating a push to Spotify. I had a look at the API but no...

Newbie

Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integratin...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer support Windows 10 mobile

Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix this.

Newbie

Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix thi...

user-removed

Not applicable

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

I can't access Spotify~ Need to install Adobe Flash (Won't Work)

For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed it multiple times, but it won't work. I am using a m...

Newbie

For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed i...

ASally

Newbie

4962 Views

2 replies

0 likes

Mac
Web Player
  • 4962 Views
  • 2 replies
  • 0 likes

Solved!! IE11 with web player "browser not supported"

Hi,I started having this problem last week. I have a "favorites bar" link straight to the web player for Spotify on IE11. It has worked from months from my home in Asia. Now, as of last week, it will intermittently tell me "browser not supported" and...

Regular

Hi, I started having this problem last week.  I have a "favorites bar" link straight to the web player for Spotify on IE11.  It has worked from months from my home in Asia.  Now, as o...

Swanny

Community Legend

12344 Views

14 replies

0 likes

Web Player
  • 12344 Views
  • 14 replies
  • 0 likes