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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6784 Views
  • 47 replies
  • 6 likes
  • Other
  • 6784 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19036 Views
  • 9 replies
  • 2 likes
  • Other
  • 19036 Views
  • 9 replies
  • 2 likes

Problems with offline playlists, SD Card and Windows Phone 8

Hi everybody,about one month ago, I bought my first Lumia (540), but I got really unsatisfied because of the laggy app. Now I've a problem: because of the tiny size of my Lumia memory (8GB), I bought with it a 32Gigs SD Card, mainly to contain spotif...

  • Newbie
  • Hi everybody, about one month ago, I bought my first Lumia (540), but I got really unsatisfied because of the laggy app. Now I've a problem: because of the tiny size of my Lumia memory (8GB), I boug...
  • chemichaelsmith
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 500 Views
  • 2 replies
  • 0 likes

New Chromebook won't play my songs.

I just recently bought a Toshiba Chromebook 2 and I've been trying to any of my music but none of them play. It doesn' matter that I go to my playlist/songs/albums/or artist. i click on it and the icon changes to playing but still nothing. If I do ma...

  • Casual Listener
  • I just recently bought a Toshiba Chromebook 2 and I've been trying to any of my music but none of them play. It doesn' matter that I go to my playlist/songs/albums/or artist. i click on it and t...
  • 358 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 358 Views
  • 0 replies
  • 0 likes

No Https from about 24h

hello, from about 24h, i've no https. When loading the https is ok, and when loading is finish, https stop and stay off. i've try to clear cache, cookies, session, all...and de-connect a reconnect. No https. The spotify website is no stable from year...

  • Visitor
  • hello,   from about 24h, i've no https. When loading the https is ok, and when loading is finish, https stop and stay off.   i've try to clear cache, cookies, session, all...and de-conn...
  • 177 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 177 Views
  • 0 replies
  • 0 likes

Web player sort feature no longer available. Playlists not loading completely.

Hi everyone, As the subject line states, my playlists on web player no longer have the sort feature available. Also, large portions of playlists are not loading and when I scroll down to a blank area it freezes until I click on a different playlist. ...

  • Newbie
  • Hi everyone,    As the subject line states, my playlists on web player no longer have the sort feature available.  Also, large portions of playlists are not loading and when I scroll...
  • 232 Views
  • 0 replies
  • 3 likes
  • Web Player
  • 232 Views
  • 0 replies
  • 3 likes

Playlist deleting large portions of itself

Hello there. Recently I've had an issue with one of playlists deleting large portions of itself. I add entire albums and discographies to this playlist at a time so it has gotten fairly large (It stands at 1,621 songs at the moment) but as I scroll t...

  • Casual Listener
  • Hello there.   Recently I've had an issue with one of playlists deleting large portions of itself. I add entire albums and discographies to this playlist at a time so it has gotten fairly larg...
  • Jlinacre
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 271 Views
  • 2 replies
  • 0 likes

Dj Software

I am a prof Dj and am considering getting Spotify Pro. I use Nuemark Cue or in other words Virtual Dj. Can I play my spotifytracks from my dj software?

  • Newbie
  • I am a prof Dj and am considering getting Spotify Pro. I use Nuemark Cue or in other words Virtual Dj. Can I play my spotifytracks from my dj software?
  • 413 Views
  • 0 replies
  • 0 likes
  • Other
  • 413 Views
  • 0 replies
  • 0 likes

Cant arrange songs in a playlist

How the hell do you arrange songs in a playlist you have created in either the web player or the app? God......

spotify3.png
  • Casual Listener
  • How the hell do you arrange songs in a playlist you have created in either the web player or the app? God......  
  • Jack7
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 288 Views
  • 1 replies
  • 0 likes

New web player is annoying me !!!!!

Spotify listen to me.................... I'm sick and tired of the update you did on the web player recently. It is so bugged I don't know where to begin with. I have to constantly refresh the page because it get stuck sometimes and it does not allow...

  • Music Fan
  • Spotify listen to me.................... I'm sick and tired of the update you did on the web player recently. It is so bugged I don't know where to begin with. I have to constantly refresh the page b...
  • Marco
  • Community Legend
  • 482 Views
  • 1 replies
  • 1 likes
  • Mac
    Web Player
  • 482 Views
  • 1 replies
  • 1 likes

[WP8.1] Not Work

Hi, I´ve a Premium subscription. In my Telephone with Windows Phone, Spotify not work. Every song stops few seconds after that it start.

  • Regular
  • Hi, I´ve a Premium subscription. In my Telephone with Windows Phone, Spotify not work. Every song stops few seconds after that it start.
  • CelesteNeyra
  • Regular
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Discover Weekly Playlist Photo

Photo of the screenI have my ex gf photo on my Discover Weekly playlist.How can i change it?

  • Casual Listener
  • Photo of the screenI have my ex gf photo on my Discover Weekly playlist.How can i change it?  
  • hgokayoz
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • Other
  • 420 Views
  • 2 replies
  • 0 likes

Solved!! Unable to play songs + personal playlists don't load

Hi! As I've had this problem for over a week and haven't yet seen a thread about it, I decided to make my own.So, yeah, about a week ago I noticed my primary playlist was loading for an eternity (the general site still seems to work though) and it do...

  • Casual Listener
  • Hi! As I've had this problem for over a week and haven't yet seen a thread about it, I decided to make my own. So, yeah, about a week ago I noticed my primary playlist was loading for an eternity ...
  • mimzie9
  • Casual Listener
  • 860 Views
  • 3 replies
  • 1 likes
  • Web Player
    Windows
  • 860 Views
  • 3 replies
  • 1 likes

Trying to post a specific album to Facebook gives me a blank post

Pretty much what the title says. There's an album I'm trying to share on Facebook, but no matter what I do (copying and pasting the URL link or sharing it through the web player or desktop app), it gives me a blank post intead of the usual embed web ...

  • Newbie
  • Pretty much what the title says. There's an album I'm trying to share on Facebook, but no matter what I do (copying and pasting the URL link or sharing it through the web player or desktop app), it g...
  • 272 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! I can't play one song. (Willy Williams - ego)

Hi, i added this song to my playlist but i can't play it. There is not even play button next to it and whole text is grey. Does it mean that this song was deleted from spotify or what? Thanks for help

  • Newbie
  • Hi, i added this song to my playlist but i can't play it. There is not even play button next to it and whole text is grey. Does it mean that this song was deleted from spotify or what? Thanks for help
  • Dreadlord
  • Community Legend
  • 1961 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1961 Views
  • 1 replies
  • 0 likes

Playlists in the Web Player

I opened up the Web Player on my Chromebook today to a new layout and found that all my playlist folders have been removed and the contents released into one huge list of playlists. My iPhone still has the playlist folders so I am wondering why I can...

  • Regular
  • I opened up the Web Player on my Chromebook today to a new layout and found that all my playlist folders have been removed and the contents released into one huge list of playlists. My iPhone st...
  • jcsauls
  • Regular
  • 955 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 955 Views
  • 2 replies
  • 0 likes

Can't unlink Spotify from PS3 account

When I first got my PS3, I got it used. And while I was exploring, I was trying to figure out how to delete the old user the previous owner had on it. But I found I could have Spotify on it and linked my account. I deleted the profile and created my ...

  • Newbie
  • When I first got my PS3, I got it used. And while I was exploring, I was trying to figure out how to delete the old user the previous owner had on it. But I found I could have Spotify on it and linke...
  • Rorey
  • Spotify
  • 744 Views
  • 1 replies
  • 0 likes
  • Other
  • 744 Views
  • 1 replies
  • 0 likes

My Spotify is Unusable Now

Spotify used to be good. I was able to organize songs in my playlist so it'd be a perfect mixtape going by mood. I was also able to loop a single song and see when I added it. Now these features in this change are gone. What was wrong with the previo...

  • Casual Listener
  • Spotify used to be good. I was able to organize songs in my playlist so it'd be a perfect mixtape going by mood. I was also able to loop a single song and see when I added it.   Now these feat...
  • tangerinesquid
  • Casual Listener
  • 432 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 432 Views
  • 1 replies
  • 0 likes

Web player is playing songs only from main pages

Hello, Spotify Web Player is playing songs only from main pages. I mean, from the artist main page. If songs are in playlists, my music - it doesn't play. Also, often playlist even do not show the tracklist at all.

  • Regular
  • Hello, Spotify Web Player is playing songs only from main pages. I mean, from the artist main page. If songs are in playlists, my music - it doesn't play.   Also, often playlist even do not sh...
  • sturnado
  • Casual Listener
  • 499 Views
  • 4 replies
  • 2 likes
  • Web Player
  • 499 Views
  • 4 replies
  • 2 likes

Album disappeared after connecting to Chromecast

Hi, I was listening to a new album by polish rapper O.S.T.R. over the last couple of days and after I tried to play it on my Chromecast that album completely disappeared from Spotify. I opened it in the browser and I still see that all the tracks are...

  • Casual Listener
  • Hi, I was listening to a new album by polish rapper O.S.T.R. over the last couple of days and after I tried to play it on my Chromecast that album completely disappeared from Spotify. I opened it in ...
  • martinaus
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Connect
    music
    Other
  • 323 Views
  • 2 replies
  • 0 likes

Unable to access my spotify profile and playlists

I cannot get into my spotify profile but could still access my playlists. My friends cannot see my profile either. My profile does come up on the search but one you click on it or click on the profile on the top right it comes up "please go online to...

  • Newbie
  • I cannot get into my spotify profile but could still access my playlists. My friends cannot see my profile either. My profile does come up on the search but one you click on it or click on the profil...
  • sol83
  • Newbie
  • 508 Views
  • 3 replies
  • 0 likes
  • Other
  • 508 Views
  • 3 replies
  • 0 likes