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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

79308 Views

9 replies

4 likes

  • 79308 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

kgarjith

Casual Listener

42513 Views

232 replies

21 likes

Other
  • 42513 Views
  • 232 replies
  • 21 likes

Spotify connection cuts all the time

Hi Everyone, I am using Spotify Premum on my Toshiba Laptop, connection WiFi, Windows 8, then through my Stereo Amp (Marantz PM5004). The problem is that the connection starts to cut, then gets worse until it is worthless. If I change the artist it w...

Newbie

Hi Everyone,      I am using Spotify Premum on my Toshiba Laptop, connection WiFi, Windows 8, then through my Stereo Amp (Marantz PM5004). The problem is that the connection starts t...

MaryS

Roadie

561 Views

1 replies

0 likes

Connect
Marantz
  • 561 Views
  • 1 replies
  • 0 likes

Desktop and Android - not playing songs/skipping

All was working fine yesterday afternoon but by the evening I was having problems. If I try to play a single song in a queue of one, it instantly stops and if I try to play an album or playlist it displays each song as if it's going to play it one af...

Casual Listener

All was working fine yesterday afternoon but by the evening I was having problems. If I try to play a single song in a queue of one, it instantly stops and if I try to play an album or playlist it di...

Mme_G

Casual Listener

617 Views

2 replies

0 likes

Music
Other
  • 617 Views
  • 2 replies
  • 0 likes

Ignoring users in the Ideas section

It looks like clicking on "Ignore" on a user profile does not hide his postings in the Ideas section of the forum. Could this be fixed perhaps, as it would be very useful in case of annoying spammers etc.?

Roadie

It looks like clicking on "Ignore" on a user profile does not hide his postings in the Ideas section of the forum. Could this be fixed perhaps, as it would be very useful in case of annoying spammers...

364 Views

0 replies

0 likes

Other
  • 364 Views
  • 0 replies
  • 0 likes

Songs Deleted After Update

Hi! So before the update, I had 980 songs on my Spotify. I went to check how many song had downloaded, and it said I only had 200 and something songs... What happened? Is there anyway to get them back? I'll understand if I can't, but I pay for Premiu...

Casual Listener

Hi! So before the update, I had 980 songs on my Spotify. I went to check how many song had downloaded, and it said I only had 200 and something songs... What happened? Is there anyway to get them bac...

osornios

Spotify Star

416 Views

1 replies

0 likes

Other
  • 416 Views
  • 1 replies
  • 0 likes

lost al my saved albums

I lost al my saved albums on spotify. Why they dissapeared or where they are gone?

Newbie

I lost al my saved albums on spotify. Why they dissapeared or where they are gone?

MaryS

Roadie

1090 Views

1 replies

0 likes

Other
  • 1090 Views
  • 1 replies
  • 0 likes

Not able to find playlist that exist?

HiI have listened and added a playlist called "thought for food" and I am quite sure it is a "Spotify" playlist.I have also added it to my Sonos favorits but now its gone in my Spotify but still in Sonos (saying its a claeswillen Spotify playlist)?Wh...

Casual Listener

Hi I have listened and added a playlist called "thought for food" and I am quite sure it is a "Spotify" playlist. I have also added it to my Sonos favorits but now its gone in my Spotify but still ...

osornios

Spotify Star

1452 Views

2 replies

0 likes

Other
  • 1452 Views
  • 2 replies
  • 0 likes

Not able to find playlist that exist?

HiI have listened and added a playlist called "thought for food" and I am quite sure it is a "Spotify" playlist.I have also added it to my Sonos favorits but now its gone in my Spotify but still in Sonos (saying its a claeswillen Spotify playlist)?Wh...

Casual Listener

Hi I have listened and added a playlist called "thought for food" and I am quite sure it is a "Spotify" playlist. I have also added it to my Sonos favorits but now its gone in my Spotify but still ...

gnovella16

Roadie

344 Views

1 replies

0 likes

Other
  • 344 Views
  • 1 replies
  • 0 likes

Very Bad Soundquality

Dear Support, dear Community, since a long while I have a problem with the soundquality of my spotify music. If I start streaming music ("radio") I have a very bad sound quality. There is something like a ratched in the background. I can't hear the m...

Newbie

Dear Support, dear Community,   since a long while I have a problem with the soundquality of my spotify music. If I start streaming music ("radio") I have a very bad sound quality. There is so...

MaryS

Roadie

732 Views

1 replies

0 likes

Connect
Other
Philips
  • 732 Views
  • 1 replies
  • 0 likes

Problem with notification

Hello Suddenly i dont have the icon of notification on the spotify program in my pc! and i cant see the latest songs of my favorite djs neither i have notifications on my android mobile phone So what happened? and what can i do to fix this problem

Newbie

Hello    Suddenly i dont have the icon of notification on the spotify program in my pc! and i cant see the latest songs of my favorite djs   neither i have notifications on my andr...

MaryS

Roadie

1186 Views

1 replies

1 likes

Other
  • 1186 Views
  • 1 replies
  • 1 likes

Amazon Kindle suddenly stopped working

Hi, I have an Amazon Kindle Fire and today my spotify suddenly doesn't play any music at all anymore. There isn't any indication of anything except that when I hit shuffle play, it just says get premium to listen to unlimited music. (that isn't exact...

Newbie

Hi, I have an Amazon Kindle Fire and today my spotify suddenly doesn't play any music at all anymore. There isn't any indication of anything except that when I hit shuffle play, it just says get prem...

MaryS

Roadie

901 Views

1 replies

0 likes

Other
  • 901 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution all my music is gone after logging out then back in

Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....? Wtf its like I never used it before I'm pissed...

Visitor

Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....

Susan_GP

Moderator

6121 Views

3 replies

0 likes

Other
  • 6121 Views
  • 3 replies
  • 0 likes

Help

Hi I am have trouble with my Spotify when ever I play my playlist I can listen to one or three songs and then it shuts off the app I don't know if it's because I have to many songs or if it's a mount function with the app I don't know but I need help...

Newbie

Hi I am have trouble with my Spotify when ever I play my playlist I can listen to one or three songs and then it shuts off the app I don't know if it's because I have to many songs or if it's a mount...

MaryS

Roadie

712 Views

1 replies

0 likes

Connect
  • 712 Views
  • 1 replies
  • 0 likes

Spotify says the song is unavailable. Using Windows 10

Everytime I try to listen to a song it doesnt play AT ALL!!! A blue message line comes up and says "This song is not available. If you have the file on your computer you can import it." I don't have any music files on my computer, thats why I have Sp...

Newbie

Everytime I try to listen to a song it doesnt play AT ALL!!! A blue message line comes up and says "This song is not available. If you have the file on your computer you can import it." I don't have ...

Jannetteee

Casual Listener

649 Views

2 replies

0 likes

Web Player
Windows
  • 649 Views
  • 2 replies
  • 0 likes

Spotify keeps playing one playlist

Hey guys, I've had a problem a while now with the playlists. I listened to "music for concentration" and I followed it but when I go to play another song that's not in the playlist, after it finishes, the playlist plays and it's getting frustrating. ...

Newbie

Hey guys, I've had a problem a while now with the playlists. I listened to "music for concentration" and I followed it but when I go to play another song that's not in the playlist, after it finishes...

Nico

Community Legend

759 Views

1 replies

0 likes

Web Player
Windows
  • 759 Views
  • 1 replies
  • 0 likes

I cant see who I follow.

I cant find somewhere in the web player where I can see who I follow and who follows me. I would think this would be like the most basic thing to be able to find but I've looked everywhere.

Newbie

I cant find somewhere in the web player where I can see who I follow and who follows me. I would think this would be like the most basic thing to be able to find but I've looked everywhere.

406 Views

0 replies

0 likes

Web Player
  • 406 Views
  • 0 replies
  • 0 likes

Bad transition in The Wall

The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed.This is because one of the two songs, I can't recall which one, i...

Casual Listener

The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed. This is beca...

streamholder

Casual Listener

911 Views

3 replies

0 likes

Other
  • 911 Views
  • 3 replies
  • 0 likes

Need Spotify Webplayer to work without downloading Adobe Flash - On Internet Explorer

At my work we are required to use Internet Explorer and we are not permitted to download or install anything onto the computers. Spotify webplayer was working fine until today, a message now pops up saying I must install Flash to use the webplayer. I...

Newbie

At my work we are required to use Internet Explorer and we are not permitted to download or install anything onto the computers. Spotify webplayer was working fine until today, a message now pops up ...

506 Views

0 replies

0 likes

Web Player
  • 506 Views
  • 0 replies
  • 0 likes

[All Platforms][Radio] How about NOT advocating Tequila drinking on the main page?

A lot of kids use Spotify. Maybe think about that. Soak up the Sun radio? Tequila and Lime? C'mon Spotify, be smarter than that and don't resort to played-out cliches to market your services.I really have nothing against tequila, or drinking, but I a...

Casual Listener

A lot of kids use Spotify. Maybe think about that. Soak up the Sun radio? Tequila and Lime? C'mon Spotify, be smarter than that and don't resort to played-out cliches to market your services. I...

faultyanalogy

Casual Listener

981 Views

3 replies

0 likes

All Platforms
Radio
  • 981 Views
  • 3 replies
  • 0 likes

Greyed out song in album crashes the spotify web player

I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken when displaying the web page. I am using Chromium ...

Newbie

I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken...

429 Views

0 replies

0 likes

Web Player
  • 429 Views
  • 0 replies
  • 0 likes

Discover weekly hasnt updated for two weeks

As the title states, my discover weekly hasnt updated for two weeks in a row. I have tried unfollowing and following again, making it available offline, but it hasnt helped.

Newbie

As the title states, my discover weekly hasnt updated for two weeks in a row. I have tried unfollowing and following again, making it available offline, but it hasnt helped.

MaryS

Roadie

348 Views

1 replies

0 likes

Other
  • 348 Views
  • 1 replies
  • 0 likes