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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12670 Views
  • 8 replies
  • 0 likes
  • Other
  • 12670 Views
  • 8 replies
  • 0 likes

Where the album Elton John?

Hello! Could not find one of the best albums of Elton John's "Duets" (1993). How Come?

  • Visitor
  • Hello! Could not find one of the best albums of Elton John's "Duets" (1993). How Come?
  • dinomight
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • Music
  • 408 Views
  • 3 replies
  • 0 likes

Tapping the "playlists" menu item continually returns to the Spotify generic playlists

Description Whenever I try to access my personal playlists on my Windows Phone, I am redirected to the list of Spotify generic playlists. I have to tap the playlists menu item several times before I can get to my own playlists. A more detailed descri...

  • Newbie
  • Description Whenever I try to access my personal playlists on my Windows Phone, I am redirected to the list of Spotify generic playlists.  I have to tap the playlists menu item several times ...
  • 110 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 110 Views
  • 0 replies
  • 0 likes

Help using Spotify Connect and FireTV

I have a fireTV that is now supposed to work as a target for Spotify using Connect as per this accouncement: https://news.spotify.com/us/2014/09/15/enjoy-millions-of-songs-on-your-amazon-fire-tv-with-spotify-connect-2 I have an iphone 5s with the lat...

  • Casual Listener
  •   I have a fireTV that is now supposed to work as a target for Spotify using Connect as per this accouncement:   https://news.spotify.com/us/2014/09/15/enjoy-millions-of-songs-on-your...
  • JillyBear
  • Casual Listener
  • 1427 Views
  • 4 replies
  • 0 likes
  • 1427 Views
  • 4 replies
  • 0 likes

problem with adding music

Hello, everytime when I add a song in my musiclist i can't find it back. I only have 20 songs in my list and can't add more songs.

  • Newbie
  • Hello, everytime when I add a song in my musiclist i can't find it back. I only have 20 songs in my list and can't add more songs.
  • 124 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 124 Views
  • 0 replies
  • 0 likes

Wrong characters in Facebook's OG Meta Tags (polish font)

Hello everyone, I've tried sharing this album on Facebook: https://play.spotify.com/album/04lIuWCWwhstNQ7WA6WvZM and the polish characters came out completely wrong. E.g. instead of correct artist name (Zespół Wokalny Minimus) Facebook shows "ZespóÅ...

  • Newbie
  • Hello everyone,    I've tried sharing this album on Facebook: https://play.spotify.com/album/04lIuWCWwhstNQ7WA6WvZM   and the polish characters came out completely wrong. E.g...
  • 263 Views
  • 0 replies
  • 0 likes
  • Other
  • 263 Views
  • 0 replies
  • 0 likes

change petition to remove 3,300 song limit

https://www.change.org/p/spotify-remove-3-300-song-per-device-limit?just_created=true

  • Casual Listener
  • <a href="https://www.change.org/p/spotify-remove-3-300-song-per-device-limit?just_created=true" target="_blank">https://www.change.org/p/spotify-remove-3-300-song-per-device-limit?just_created=...
  • 402 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 0 replies
  • 1 likes

E-card abroad

Hi everybody I would like to know if it's possible to buy an e-card as a gift for a friend even though my friend doesn't live in my own country. I would like to know then if the e-card would work also abroad.

  • Casual Listener
  • Hi everybody I would like to know if it's possible to buy an e-card as a gift for a friend even though my friend doesn't live in my own country. I would like to know then if the e-card would work als...
  • Randomange
  • Casual Listener
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Folow Button

Hi guys! I have in my signature the Spotify Folow Button, I saw my username and my profile picture correctly until today, I can only see numbers and no profile picture @_@ Any thoughts?

  • Community Legend
  • Hi guys!   I have in my signature the Spotify Folow Button, I saw my username and my profile picture correctly until today, I can only see numbers and no profile picture @ _@   ...
  • OviiiOne
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Other
  • 182 Views
  • 1 replies
  • 0 likes

Onyx vs Onyx

What are doing albums Energy Beats and Ultravoice Works in Onyx discography????There are 2 Onyx-label teams. Split them please!!!

  • Newbie
  • What are doing albums Energy Beats and Ultravoice Works in Onyx discography???? There are 2 Onyx-label teams. Split them please!!!
  • OviiiOne
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Windows Phone 8.1 app not opening

Hi, I have Spotify premium and on my Windows Phone 8.1 (Lumia 920) the app hangs in the initial loading screen. The loading dots are still working normally though. The app just stays on this screen. I have uninstalled and reinstalled the app several ...

  • Casual Listener
  • Hi,   I have Spotify premium and on my Windows Phone 8.1 (Lumia 920) the app hangs in the initial loading screen. The loading dots are still working normally though. The app just stays on th...
  • acid360
  • Newbie
  • 2830 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 2830 Views
  • 9 replies
  • 0 likes

App won't login after upgrading to Windows Phone 8.1

I upgraded my phone to WP8.1 and updated all the apps. Spotify would not go "online", even though under Settings it was set to be online. I toggled that a few times to no avail. So I uninstalled the app, rebooted the phone, and re-installed the app. ...

  • Regular
  • I upgraded my phone to WP8.1 and updated all the apps. Spotify would not go "online", even though under Settings it was set to be online. I toggled that a few times to no avail. So I uninstalled the ...
  • rukhh
  • Casual Listener
  • 991 Views
  • 13 replies
  • 0 likes
  • WP
    WP 8
  • 991 Views
  • 13 replies
  • 0 likes

Login Problems Lumia 620 Windows Phone 8.1

Hello! Spotify Windows Phone Version has been running till the great Update. Now i am not able to login and connect the device to my account. After entering my credentials and click on the login-button it greys out, the waiting bar displays and nothi...

  • Casual Listener
  • Hello! Spotify Windows Phone Version has been running till the great Update. Now i am not able to login and connect the device to my account. After entering my credentials and click on the login-...
  • 316 Views
  • 0 replies
  • 0 likes
  • WP
    WP 8
  • 316 Views
  • 0 replies
  • 0 likes

Noel Gallagher - Merry Christmas Everybody (Slade Cover)

Noel Gallagher - Merry Christmas Everybody (Slade Cover) With the holidays upon us, how about Spotify adds this track, what do you think? https://www.youtube.com/watch?v=tH_0J50hcZo Many thanks

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  • Casual Listener
  • Noel Gallagher - Merry Christmas Everybody (Slade Cover)   With the holidays upon us, how about Spotify adds this track, what do you think? https://www.youtube.com/watch?v=tH_0J50hcZo Man...
  • Rapter5
  • Casual Listener
  • 3093 Views
  • 2 replies
  • 0 likes
  • Other
  • 3093 Views
  • 2 replies
  • 0 likes

Rdio vs Spotify Direct

I have a Pioneer VSX-1123 Amp that has Spotify Connect feature built into the amp. The claim is that when using the app on my iPad that the app is just the interface controlling the amp and not streaming. I am happy with Airplay and Rdio subscription...

  • Newbie
  • I have a Pioneer VSX-1123 Amp that has Spotify Connect feature built into the amp.   The claim is that when using the app on my iPad that the app is just the interface controlling the amp and n...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Solved!! Eminem - SHADYXV, Detroit vs. Everybody

Deutsch: Hi wollte fragen ob man das Compilation-Album SHADYXV von Eminem zu seiner Compilation Liste hinzufügen kann, da er ja Executive-Producer ist, also kann das Album unter seinem Namen gespeichert werden oder? Wurde bei Eminem Presents: The Re-...

  • Newbie
  • Deutsch: Hi wollte fragen ob man das Compilation-Album SHADYXV von Eminem zu seiner Compilation Liste hinzufügen kann, da er ja Executive-Producer ist, also kann das Album unter seinem Namen gespeich...
  • blake
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! [Wrong Metadata] Enter Future by Mirrored Theory is marked as explicit

All songs in Mirrored Theorie's album "Enter Future" are marked as explicit. Yet, this album is almost entirely instrumental. Please fix this. Mirrored Theory – Enter Future

  • Gig Goer
  • All songs in Mirrored Theorie's album "Enter Future" are marked as explicit. Yet, this album is almost entirely instrumental. Please fix this.   Mirrored Theory – Enter Future
  • blake
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Music
  • 434 Views
  • 1 replies
  • 0 likes

Angels & Airwaves - The Dream Walker?

Anyone have any info on when the album will be coming to Spotify? Tom has recently spoken against streaming services, and the album is an independent release, so perhaps it won't be on there at all? I actually purchased it on iTunes because I dig it ...

  • Roadie
  • Anyone have any info on when the album will be coming to Spotify? Tom has recently spoken against streaming services, and the album is an independent release, so perhaps it won't be on there at ...
  • Josh
  • Community Legend
  • 3674 Views
  • 1 replies
  • 2 likes
  • Alternative
  • 3674 Views
  • 1 replies
  • 2 likes

Solved!! transfer my playlists

I have recently bought a new tablet and I would like to transfer my music from my old tablet to my new one but I don't know how to do it, can somebody help me please,thanks Kevin.

  • Newbie
  • I have recently bought a new tablet and I would like to transfer my music from my old tablet to my new one but I don't know how to do it, can somebody help me please,thanks Kevin.
  • OviiiOne
  • Community Legend
  • 923 Views
  • 3 replies
  • 0 likes
  • 923 Views
  • 3 replies
  • 0 likes

Ryan Adams / Wrong Profile

I don't know if this is the right topic, but, anyway. I'm using Spotify from Argentina (if that's relevant), and some records from the artist Ryan Adams (paxamrecords.com) are on a different profile of a guy named Ryan Adams also. So, the content is ...

  • Newbie
  • I don't know if this is the right topic, but, anyway. I'm using Spotify from Argentina (if that's relevant), and some records from the artist Ryan Adams (paxamrecords.com) are on a different profil...
  • OviiiOne
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes