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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12613 Views
  • 8 replies
  • 0 likes
  • Other
  • 12613 Views
  • 8 replies
  • 0 likes

Add radio to the API please!

With this we could add radio support to multiple devices including the SONOS.

  • Newbie
  • With this we could add radio support to multiple devices including the SONOS.
  • ktd
  • Newbie
  • 3299 Views
  • 2 replies
  • 39 likes
  • Boxee
    Other
    Samsung
    SONOS
  • 3299 Views
  • 2 replies
  • 39 likes

Solved!! [Windows Phone 8.1] Mobile access requires a premium account?

Trying to use Spotify for Windows Phone on a Nokia Lumia 520 running Lumia Black. It keeps erroring out when I log in telling me that I can't use it on mobile because I don't have a premium account. It works fine on Android and iOS, so I suppose I ju...

  • Casual Listener
  • Trying to use Spotify for Windows Phone on a Nokia Lumia 520 running Lumia Black. It keeps erroring out when I log in telling me that I can't use it on mobile because I don't have a premium account. ...
  • bernardovleitao
  • Casual Listener
  • 682 Views
  • 2 replies
  • 0 likes
  • 682 Views
  • 2 replies
  • 0 likes

How to receive written permission to use Spotify in a quiz app?

Hi there, We're developing a Quiz App for iOS, Android, W8 and MacOSX, and we need written permission to use the 30 sec previews from the Web API. I've been trying to contact the right person for a while now, via Twitter / Email. Unfortunately no one...

  • Casual Listener
  • Hi there,   We're developing a Quiz App for iOS, Android, W8 and MacOSX, and we need written permission to use the 30 sec previews from the Web API. I've been trying to contact the right per...
  • notredamstra
  • Casual Listener
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Max volume upon playback

I was using Spotify on an iPhone 5 to airplay to an Apple TV and had the volume set to max in the app in order to control volume from one device (receiver). Just a little while ago I plugged in my earphones and made sure volume was down to 1 bar usin...

  • Newbie
  • I was using Spotify on an iPhone 5 to airplay to an Apple TV and had the volume set to max in the app in order to control volume from one device (receiver). Just a little while ago I plugged in my ea...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Embed codes for songs not displaying properly

I have a music blog and for each post I embed the Spotify song that I'm writing about. As of this morning, all of the embedded songs no longer display properly. There's no artwork and all of the text is unformatted. Is there an issue with the "embed....

  • Newbie
  • I have a music blog and for each post I embed the Spotify song that I'm writing about. As of this morning, all of the embedded songs no longer display properly. There's no artwork and all of the text...
  • DurexCA
  • Newbie
  • 436 Views
  • 1 replies
  • 1 likes
  • Other
  • 436 Views
  • 1 replies
  • 1 likes

Solved!! no cover art on apple tv

why spotify can't stream cover arts to the apple tv using the ipad-app like soundcloud or tunein?

  • Regular
  • why spotify can't stream cover arts to the apple tv using the ipad-app like soundcloud or tunein?
  • Joel909
  • Regular
  • 15527 Views
  • 8 replies
  • 0 likes
  • 15527 Views
  • 8 replies
  • 0 likes

Where are the top lists? Nuvo, Sonos

I Have a Nuvo and apperenly Spotify is not avaiable for it so I bought a Sonos and am trying it but can not find the TOP lists. Basically that is the only hting I want. Am I missing it? Now I am paying if thery are not there I need to drop Spodifiy I...

  • Newbie
  • I Have a Nuvo and apperenly Spotify is not avaiable for it so I bought a Sonos and am trying it but can not find the TOP lists.  Basically that is the only hting I want.  Am I missing it?&n...
  • mkir875
  • Casual Listener
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Spotify on Squeezebox - empty playlists or no playlists, 502 gateway errors

I have Spotify premium. I have been running it sucessfully on my Logitech Squeezebox Radio (LSR) for a least a year. Last week Spotify stopped working on the LSR. Spotify works fine on my other devices (PC and Iphone). The LSR works fine for other ap...

  • Casual Listener
  • I have Spotify premium.  I have been running it sucessfully on my Logitech Squeezebox Radio (LSR) for a least a year.  Last week Spotify stopped working on the LSR.  Spotify works fine...
  • BenTan
  • Music Fan
  • 2585 Views
  • 19 replies
  • 0 likes
  • Logitech
  • 2585 Views
  • 19 replies
  • 0 likes

windows 7 download

I was able to download Spotify to my computer and would like to download some of my lists to my computer. Is that possible? I have Windows 7.

  • Newbie
  • I was able to download Spotify to my computer and would like to download some of my lists to my computer. Is that possible? I have Windows 7.   
  • SuperWisdom
  • Community Legend
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

blackberry 10 native app

So when will spotify make a native BlackBerry 10 app!! Or at least make the APIs available for BlackBerry 10 devs who want to do the effort to make a native app. Spotify could at least do a little effort for there BlackBerry 10 premium members!!!

  • Casual Listener
  • So when will spotify make a native BlackBerry 10 app!! Or at least make the APIs available for BlackBerry 10 devs who want to do the effort to make a native app. Spotify could at least do a little ef...
  • Peter__
  • Community Legend
  • 895 Views
  • 1 replies
  • 0 likes
  • BB10
  • 895 Views
  • 1 replies
  • 0 likes

Spotify app for Blackberry 10

Hey, Is there still any chance Spotify develops an app for Blackberry 10? Do I really need to switch to Deezer? Please, do it. Cheers P

  • Regular
  • Hey,   Is there still any chance Spotify develops an app for Blackberry 10? Do I really need to switch to Deezer?   Please, do it.   Cheers   P
  • Peter__
  • Community Legend
  • 716 Views
  • 3 replies
  • 1 likes
  • BB10
  • 716 Views
  • 3 replies
  • 1 likes

Spotify thinks my Local Files (both desktop and iphone) are unplayable!

I am quite frustrated. 1) The artist I want to listen to has minimal tracks on Spotify (which I understand happens). 2) When I import my local tracks of this artist into the desktop app and then sync to my iPhone, Spotify tells me it's unplayable (du...

  • Newbie
  • I am quite frustrated.   1) The artist I want to listen to has minimal tracks on Spotify (which I understand happens). 2) When I import my local tracks of this artist into the desktop app ...
  • Peter__
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Solved!! less music of some artists

hi, i just tried to discover greatest artists, i found Four Tet, Flying Lotus, Beach House and Toro Y Moi, but thing is the discography is not enough of those artists: Beach House (Bloom and Teen Dream), Four Tet (Dialogue, Pause, Rounds, Everything ...

  • Newbie
  • hi, i just tried to discover greatest artists, i found Four Tet, Flying Lotus, Beach House and Toro Y Moi, but thing is the discography is not enough of those artists: Beach House (Bloom and Teen Dre...
  • Peter__
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • Other
  • 540 Views
  • 1 replies
  • 0 likes

A way to reorganize playlists.

I cant seem to move the songs around.. normally you could just drag a song to a higher place but it wont let me do that anymore. couldnt find anything here so i thought lets post this.Any advice will be appreciated.

  • Newbie
  • I cant seem to move the songs around.. normally you could just drag a song to a higher place but it wont let me do that anymore. couldnt find anything here so i thought lets post this. Any advice ...
  • Peter__
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 556 Views
  • 1 replies
  • 0 likes

Top 100 Indie Tracks playlist and Top 100 Alternative Tracks No Update.

It's been over three month's since Indie playlist and the Alternavite playlist have been updated. Any reason why these aren't getting updated every week?

  • Visitor
  • It's been over three month's since Indie playlist and the Alternavite playlist have been updated. Any reason why these aren't getting updated every week?
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

How do I retrieve a playlist

I created a playlist during the 7 day free trial. At the end of the trial I waited a week before upgrading to Spotify Premium. Since upgrading I can't find the playlist I created during 7 day trial. Is there a way to recover that playlist?

  • Casual Listener
  • I created a playlist during the 7 day free trial.  At the end of the trial I waited a week before upgrading to Spotify Premium.  Since upgrading I can't find the playlist I created during 7...
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

playlists on iphone but not on computer

I dowloaded the free app on my iphone and created a playlist. Now I set up the same account on my computer but cannot find the playlist from my phone. Shouldn't I be able to access it. It's the same account etc. ch

  • Newbie
  • I dowloaded the free app on my iphone and created a playlist. Now  I set up the same account on my computer but cannot find the playlist from my phone. Shouldn't I be able to access it. It's the...
  • Peter__
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! How do I unsubscribe from a playlist?

I keep getting e-mail updates on changes a person (I do not know) makes to his/her playlist. According to Spotify, I am following this playlist. I have no interest in following this playlist, but I can not find this setting anywhere! I have access to...

  • Casual Listener
  • I keep getting e-mail updates on changes a person (I do not know) makes to his/her playlist.  According to Spotify, I am following this playlist.  I have no interest in following this playl...
  • einarso
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • Other
  • 493 Views
  • 2 replies
  • 0 likes

[WP8] Click / pop noise at the beginning of every track

Hello, About a week ago (maybe after Windows Phone black update..?) every time a new track starts I hear loud click / pop noise, which is very annoying. It happens with streamed and offline files. It doesn't happen with the same tracks on the phone/S...

  • Casual Listener
  • Hello,   About a week ago (maybe after Windows Phone black update..?) every time a new track starts I hear loud click / pop noise, which is very annoying. It happens with streamed and o...
  • miles_351
  • Roadie
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes