Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 14186 Views
  • 8 replies
  • 1 likes
  • Other
  • 14186 Views
  • 8 replies
  • 1 likes

I need my premium restored.

I need my spotify back working on my phone. I paid for the student discount on the premium and I get it on my iPad but I can't get it only phone. In the account settings it says unlimited. That's not what I paid for. I want my money refunded if I can...

  • Newbie
  • I need my spotify back working on my phone. I paid for the student discount on the premium and I get it on my iPad but I can't get it only phone. In the account settings it says unlimited. That's not...
  • Taylor
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Other
  • 260 Views
  • 1 replies
  • 0 likes

One spotify premium account for 3 SONOS devices

Hello, I have 2 questions about SONOS: - Is it possible with one Spotify premium account to play 3 different songs at the same time on 3 different SONOS devices, controlled from one phone or ipad? - Is it possible for 3 different persons to be connec...

  • Newbie
  • Hello,  I have 2 questions about SONOS: - Is it possible with one Spotify premium account to play 3 different songs at the same time on 3 different SONOS devices, controlled from one phone o...
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • SONOS
  • 271 Views
  • 1 replies
  • 0 likes

Why can anyone with access to my Sonos system play music via my Spotify account?

I share my flat with another guy and when he installed the Sonos app on his Android phone he could play music via both my Spotify and Google Play Music accounts. I find it very weird that access to my paid account is enabled by default for anyone who...

  • Regular
  • I share my flat with another guy and when he installed the Sonos app on his Android phone he could play music via both my Spotify and Google Play Music accounts. I find it very weird that access to m...
  • Peter__
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Not getting concert notifications from songkick anymore?

Whenever I check my "Discover" feed, it seems that there are no more notifications for concerts in my area anymore. How did this happen?

  • Casual Listener
  • Whenever I check my "Discover" feed, it seems that there are no more notifications for concerts in my area anymore. How did this happen?
  • Peter__
  • Community Legend
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Spotify payment question

Hi
I'm a student and am interested in upgrading to spotify premium for the cheaper price. I also am in the process of changing my bank account to the Santander 123 account. It needs 2 direct debits for the bank account to fully function. I have my pho...

  • Newbie
  • Hi<br>I'm a student and am interested in upgrading to spotify premium for the cheaper price. I also am in the process of changing my bank account to the Santander 123 account. It needs 2 direc...
  • Peter__
  • Community Legend
  • 605 Views
  • 2 replies
  • 0 likes
  • Other
  • 605 Views
  • 2 replies
  • 0 likes

Help! :(

I wasn't sure what category to post this under but I'm need of serious help. I've had my spotify account for about 3 years I guess. I logged off of my account and onto my friends so he could follow me and view my playlists. Whenever I logged back ont...

  • Newbie
  • I wasn't sure what category to post this under but I'm need of serious help. I've had my spotify account for about 3 years I guess. I logged off of my account and onto my friends so he could follow m...
  • Peter__
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Other
  • 181 Views
  • 1 replies
  • 0 likes

Playlists removed from Browse --> Genres & Moods

Hey Spotify,First I'd like to say how much I appreciate the services you, SPOTIFY, provide myself and everyone! It is so amazing and game changing and much more than simply a place to listen to music.My message is about the evolution of Tunigo into t...

  • Casual Listener
  • Hey Spotify, First I'd like to say how much I appreciate the services you, SPOTIFY, provide myself and everyone!  It is so amazing and game changing and much more than simply a place to ...
  • Peter__
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • Other
  • 564 Views
  • 1 replies
  • 0 likes

Who can solve problems with mixed up artists - example Diorama?

Hi to everyone,I hope someone can ask my question. I love the music of the German band Diorama (Leadsinger/Mastermind Torben Wendt). But when I look for the artist Diorama I always get a mixed up overview of several artists. One of them is the german...

  • Regular
  • Hi to everyone, I hope someone can ask my question. I love the music of the German band Diorama (Leadsinger/Mastermind Torben Wendt). But when I look for the artist Diorama I always get a mixed up...
  • Josh
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Sounds from Future not longer available

There is a problem with this release Dr. Sounds – Sounds from Future, The tracks cannot be played right now.

  • Community Legend
  • There is a problem with this release Dr. Sounds – Sounds from Future,   The tracks cannot be played right now.
  • krikelin
  • Community Legend
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

iOS Push Notifications not received

Hello.&lt;br&gt;&lt;br&gt;I am not receiving any push notifications, nor have I ever from the Spotify app. I'm a Spotify premium account holder, in the US, on an iPhone 5 with the app installed.&lt;br&gt;&lt;br&gt;I've checked Settings/ Notifications...

  • Regular
  • Hello.&amp;lt;br&amp;gt;&amp;lt;br&amp;gt;I am not receiving any push notifications, nor have I ever from the Spotify app. I'm a Spotify premium account holder, in the US, on an iPhon...
  • 275 Views
  • 0 replies
  • 0 likes
  • Other
  • 275 Views
  • 0 replies
  • 0 likes

Solved!! Help canceling subscription

I purchased the premium and says i have 5 days left from today. I dont know what that means. Anyways, i dont want to be charged 9.99$ a month after 22nd and want to cancel it. How can i cancel it on time before they charge me 9.99$ a month!?

  • Casual Listener
  • I purchased the premium and says i have 5 days left from today. I dont know what that means. Anyways, i dont want to be charged 9.99$ a month after 22nd and want to cancel it. How can i cancel it on ...
  • kbrooksc
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • Other
  • 397 Views
  • 3 replies
  • 0 likes

Radio Issues

Here is my issue... when I first got Spotify my kids would listen when I did not. Time passed, I got them their own account and my reccommended listings showed my tastes. Now 6 months later, I have been using the radio feature and everything has been...

  • Casual Listener
  • Here is my issue... when I first got Spotify my kids would listen when I did not. Time passed, I got them their own account and my reccommended listings showed my tastes.   Now 6 months la...
  • MainMor
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

[LG] Smart TVs - Supported models - Supported software/WebOS versions

Hi, I have recently purchased an LG TV with Smart TV only to find that the Spotify App is not available on the LG Store. The TV model is an LG 47LB671V-ZB, software version is 03.23.24, WebOS TV version is 1.2.0-2724. Country of purchase and use is S...

  • Newbie
  • Hi,   I have recently purchased an LG TV with Smart TV only to find that the Spotify App is not available on the LG Store. The TV model is an LG 47LB671V-ZB, software version is 03.23...
  • 1302 Views
  • 0 replies
  • 3 likes
  • Other
  • 1302 Views
  • 0 replies
  • 3 likes

LG smart tv app Australia

I purchased the LG 55LM9600 Smart tv a few months back with the promise that spotify is availible on all 2013 LG smart tvs... The app is not visible in store, so i called LG only to be told that it isnt availible in Australia. WTF spotify?! Why not? ...

  • Newbie
  • I purchased the LG 55LM9600 Smart tv a few months back with the promise that spotify is availible on all 2013 LG smart tvs... The app is not visible in store, so i called LG only to be told that it...
  • sebasrosenfeld
  • Newbie
  • 1715 Views
  • 7 replies
  • 1 likes
  • Other
  • 1715 Views
  • 7 replies
  • 1 likes

Black Screen

Hi, I noticed that my spotify has a problem. I can't see nothing and I can't search music, playlist... Has just a black screen. See in this print. Thanks you

  • Newbie
  • Hi, I noticed that my spotify has a problem. I can't see nothing and I can't search music, playlist... Has just a black screen. See in this print. Thanks you
  • Peter__
  • Community Legend
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Unable to search for certain albums only on my account

I was searching for the Stars album, The 5 Ghosts, but was unable to locate it on spotify. My friend, however, is able to access that album on his account. We are both using Premium accounts. How can I fix this?

  • Newbie
  • I was searching for the Stars album, The 5 Ghosts, but was unable to locate it on spotify. My friend, however, is able to access that album on his account. We are both using Premium accounts. How can...
  • Peter__
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Spotify não abre

Eu comprei o pacote premium e quando tento fazer o login no meu Windows phone , aparece uma imagem que e necessário ter a conta premium sendo que já comprei ela.

  • Newbie
  • Eu comprei o pacote premium e quando tento fazer o login no meu Windows phone , aparece uma imagem que e necessário ter a conta premium sendo que já comprei ela.
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Poor Audio Quality in Canada

Hey guys, I just got Spotify Canada yesterday from an invite. I'm just wondering if anyone else noticed a distinct difference in audio quality between Spotify and other streaming services? I have the 30 day premium trial with high quality streaming t...

  • Casual Listener
  • Hey guys, I just got Spotify Canada yesterday from an invite. I'm just wondering if anyone else noticed a distinct difference in audio quality between Spotify and other streaming services? I hav...
  • Peter__
  • Community Legend
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Local double-disc album reads as two separate discs

I wouldn't call this an idea. You could perhaps call this a bug, but I'll call it a missing feature. The album The Lamb Lies Down the Broadway is not avalible on Spotify, however if you do search for this album, you will eventually find it. The track...

Screen Shot 2014-08-13 at 18.58.00.png
  • Regular
  • I wouldn't call this an idea. You could perhaps call this a bug, but I'll call it a missing feature. The album The Lamb Lies Down the Broadway is not avalible on Spotify, however if you do search for...
  • Peter__
  • Community Legend
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Solved!! Sonos radio feature

Hi guys, Can anyone put my mind at rest I have just payed £9.99 premium service through sonos as told it is a better service than napster, but can anybody tell me what features you get with premium account as wee but concerned I haven't got all featu...

  • Newbie
  • Hi guys, Can anyone put my mind at rest I have just payed £9.99 premium service through sonos as told it is a better service than napster, but can anybody tell me what features you get with premium a...
  • iel
  • Casual Listener
  • 2914 Views
  • 9 replies
  • 1 likes
  • 2914 Views
  • 9 replies
  • 1 likes