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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18055 Views
  • 117 replies
  • 11 likes
  • Other
  • 18055 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21547 Views
  • 9 replies
  • 2 likes
  • Other
  • 21547 Views
  • 9 replies
  • 2 likes

Complete album streaming and availability of downloading

Greetings. I would like to find out if Spotify streams entire albums of their music they have. I checked out another service and they do not at the current moment have full albums. Secondly, but less important, are full albums available for offline v...

  • Newbie
  • Greetings.   I would like to find out if Spotify streams entire albums of their music they have. I checked out another service and they do not at the current moment have full albums. Secondly,...
  • kbrooksc
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes

PLaylists

Hi After creating a playlist, Im having a hard time arranging songs in the order I want. The system won't allow me to move songs around. Am I doing something wrong? How can I fix this?

  • Casual Listener
  • Hi   After creating a playlist, Im having a hard time arranging songs in the order I want. The system won't allow me to move songs around. Am I doing something wrong? How can I fix this? &nbs...
  • user-removed
  • Not applicable
  • 580 Views
  • 15 replies
  • 0 likes
  • music
  • 580 Views
  • 15 replies
  • 0 likes

Spotify Web Player changes genre.

Whenever I am playing any song, unless it is in a playlist I created, it will change genre after one song. I was playing ACDC today and after the first song it chagned to some random Dubstep artist.

  • Newbie
  • Whenever I am playing any song, unless it is in a playlist I created, it will change genre after one song. I was playing ACDC today and after the first song it chagned to some random Dubstep artist.&...
  • 214 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 214 Views
  • 0 replies
  • 0 likes

Nick Carter seems to have aged 40 years

Nick Carter seems to have aged 40 years, with a mass consumption of whiskey and cigarettes.I attached a picture where you can see the new album "Lost Weekend", it is however connected to the wrong Nick Carter in Spotify.The Nick Carter of BSB.

  • Newbie
  • Nick Carter seems to have aged 40 years, with a mass consumption of whiskey and cigarettes. I attached a picture where you can see the new album "Lost Weekend", it is however connected to the wrong ...
  • Dreadlord
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 307 Views
  • 1 replies
  • 0 likes

Someone stole my music.

Hello my name is Connery A. I'm a music producer who makes music under the alias CMA. Recently I found out that a person called "Grandmaster Dub" stole a track of mine called "You're Free" and was able to release it on Spotify under the name "Chilly ...

  • Newbie
  • Hello my name is Connery A. I'm a music producer who makes music under the alias CMA. Recently I found out that a person called "Grandmaster Dub" stole a track of mine called "You're Free" and was ab...
  • NightScape
  • Roadie
  • 3996 Views
  • 1 replies
  • 1 likes
  • Other
  • 3996 Views
  • 1 replies
  • 1 likes

Solved!! Yamaha R-N602 display

When Airplay is used the display on my Yamaha R-N602 can show artist or track name, but when using Spotify Connect I cannot select anything and the display only shows "Spotify".Who is to blame for the lack of display options, Spotify or Yamaha?

  • Casual Listener
  • When Airplay is used the display on my Yamaha R-N602 can show artist or track name, but when using Spotify Connect I cannot select anything and the display only shows "Spotify". Who is to blame fo...
  • Skipit
  • Casual Listener
  • 3274 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 3274 Views
  • 2 replies
  • 0 likes

suggestion to Spotify windows phone version

Hi spotify developers,I have a suggestion regarding the phone version software, I have spotify installed on my windows phone, the available offine switch is placed too close to the music list, it is really easy to remove all the local files by accide...

  • Casual Listener
  • Hi spotify developers, I have a suggestion regarding the phone version software, I have spotify installed on my windows phone, the available offine switch is placed too close to the music list, it i...
  • DasPeter
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 267 Views
  • 1 replies
  • 0 likes

No-Play List?

There are a few songs that I absolutely hate from the very first note. The problem is they come up in a number of radio stations and playlists, even after being "thumbs-downed". Is there a way to add a song to some kind of "never play this song again...

  • Newbie
  • There are a few songs that I absolutely hate from the very first note.  The problem is they come up in a number of radio stations and playlists, even after being "thumbs-downed".  Is there ...
  • kbrooksc
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • music
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Chromecast Audio

I recently bought a chromecast audio so I could listen to Spotify from my hifi easier. My problem is that the chromecast does not appear in the devices list, yet it appears in other apps (Google play music). So I'm assuming it's a Spotify issue. Coul...

  • Casual Listener
  • I recently bought a chromecast audio so I could listen to Spotify from my hifi easier. My problem is that the chromecast does not appear in the devices list, yet it appears in other apps (Google play...
  • GulibleCraig
  • Casual Listener
  • 843 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 843 Views
  • 2 replies
  • 0 likes

Disconnect All Users On My Account

Went on a road trip an opted we use my account. I've even reset my password multiple times. It's very obnoxious. Please help me resolve this issue.

  • Newbie
  • Went on a road trip an opted we use my account. I've even reset my password multiple times. It's very obnoxious. Please help me resolve this issue.
  • DasPeter
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 392 Views
  • 1 replies
  • 0 likes

How to unlink Spotify from a PSN account

How do I unlink potify from my PSN account in order to link t to a different PSN account?

  • Newbie
  • How do I unlink potify from my PSN account in order to link t to a different PSN account?
  • Nico
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • Other
  • 726 Views
  • 1 replies
  • 0 likes

Error 409 windows 8 phone lumia 610

First time spotify user, set up my account on the web page, Downloaded the app and it won't let me log in because "you need a premium account 409". What is going on?!?!?

  • Newbie
  • First time spotify user, set up my account on the web page, Downloaded the app and it won't let me log in because "you need a premium account 409". What is going on?!?!?
  • DasPeter
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 436 Views
  • 1 replies
  • 0 likes

Nightcore - Who gets the money?

So, I saw that there are a lot of songs on Spotify by the "artist" Nightcore, which confuses me. Nightcore is a listener-created genre, and not an artist, so who has submitted the edited songs, and who gets the money for them being played?

  • Newbie
  • So, I saw that there are a lot of songs on Spotify by the "artist" Nightcore, which confuses me. Nightcore is a listener-created genre, and not an artist, so who has submitted the edited songs, and w...
  • Umpire
  • Newbie
  • 5753 Views
  • 5 replies
  • 0 likes
  • 5753 Views
  • 5 replies
  • 0 likes

SPOTIFY crashes everytime i go to "search" WP

Hello,Can someone help me? My Spotify has been crashing everytime I try to search for anything there for over a month. I already tried uninstalling e installing it back, and logged in and out of my account.I don't know what to do, because I pay for p...

  • Casual Listener
  • Hello, Can someone help me? My Spotify has been crashing everytime I try to search for anything there for over a month. I already tried uninstalling e installing it back, and logged in and out of ...
  • Pete
  • Roadie
  • 1017 Views
  • 5 replies
  • 0 likes
  • 1017 Views
  • 5 replies
  • 0 likes

New problem, Mobile works perfectly but Web Player buffers 2 or 3 times every song.

First off this is a completely new issue that has only started happening this past week.I tried using Firefox with no addons or plugins apart from Flash, mobile works perfectly fine so it can't really be a connection problem unless the Web player use...

  • Music Fan
  • First off this is a completely new issue that has only started happening this past week. I tried using Firefox with no addons or plugins apart from Flash, mobile works perfectly fine so it can't rea...
  • Pete
  • Roadie
  • 792 Views
  • 8 replies
  • 0 likes
  • Web Player
    Windows
  • 792 Views
  • 8 replies
  • 0 likes

Solved!! Problem with Playlists When you look at my profile.

Hello, when my friends go on my profile ( https://play.spotify.com/user/neolytik ), they don't see all playlist but only one playlist, Why ? I think it's a bug, or a bad usage of options spotify playlist Thanks for your future awnsers ////////// Mess...

  • Casual Listener
  •     Hello, when my friends go on my profile ( https://play.spotify.com/user/neolytik ), they don't see all playlist but only one playlist, Why ? I think it's a bug, or a ba...
  • neolytik
  • Casual Listener
  • 1029 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 1029 Views
  • 4 replies
  • 0 likes

Solved!! lost playlist

I upgraded to premium and my playlist is gone

  • Casual Listener
  • I upgraded to premium and my playlist is gone
  • Choles
  • Casual Listener
  • 926 Views
  • 5 replies
  • 0 likes
  • music
  • 926 Views
  • 5 replies
  • 0 likes

Problem with a song! HELP!

Esta cancion dura 110 minutos.....pero como esto es posible? La cancion deberia durar 3:22......como es que a spotify se le escapa algo como esto.....ayuda por favor.....quiero saber por que sucede esto?.....la cancion es (Nicolas Jaar - Colomb)........

  • Regular
  • Esta cancion dura 110 minutos.....pero como esto es posible? La cancion deberia durar 3:22......como es que a spotify se le escapa algo como esto.....ayuda por favor.....quiero saber por que sucede e...
  • Joseblek
  • Regular
  • 660 Views
  • 2 replies
  • 0 likes
  • Boxee
    Connect
    Denon
    Marantz
    music
    Onkyo
    Other
    Philips
    Samsung
  • 660 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Album assigned to artist

The artist 'The Agonist' has a new album assigned 'Soundwave Blasters' which is not correct, this belongs to another artist please remove it from the assignment.

  • Casual Listener
  • The artist 'The Agonist' has a new album assigned 'Soundwave Blasters' which is not correct, this belongs to another artist please remove it from the assignment.
  • rolandwilken
  • Casual Listener
  • 658 Views
  • 2 replies
  • 0 likes
  • Other
  • 658 Views
  • 2 replies
  • 0 likes

Solved!! No sounds

Hi folks,Spotify is the only App of mine that there is no sounds even the status shows playing,It happened as soon as I didn't choose pay for listening.Any suggestions?Thanks

  • Casual Listener
  • Hi folks, Spotify is the only App of mine that there is no sounds even the status shows playing, It happened as soon as I didn't choose pay for listening. Any suggestions? Thanks
  • Janejane
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes