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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Casual Listener
  • 7010 Views
  • 49 replies
  • 6 likes
  • Other
  • 7010 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19093 Views
  • 9 replies
  • 2 likes
  • Other
  • 19093 Views
  • 9 replies
  • 2 likes

Solved!! Discover weekly playlist issue

Hey guys, I've been making good use of the Discover weekly playlist for a few weeks. But the thing is today it wouldn't update, it just stayed as it was last week, so does anyone know how to fix this? I've already tried to log out and in for a couple...

  • Newbie
  • Hey guys, I've been making good use of the Discover weekly playlist for a few weeks. But the thing is today it wouldn't update, it just stayed as it was last week, so does anyone know how to fix...
  • 1000tobbe
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Disable Playstation 4 Rest mode

Hey there, I'd really like it if the Spotify App for playstation 4 would block rest mode from being activated when music is playing - it's annoying that rest mode gets activated after a while and I have to manually turn my PS4 back on.

  • Casual Listener
  • Hey there,   I'd really like it if the Spotify App for playstation 4 would block rest mode from being activated when music is playing - it's annoying that rest mode gets activated after a whil...
  • 820 Views
  • 0 replies
  • 2 likes
  • Connect
    Other
  • 820 Views
  • 0 replies
  • 2 likes

Mixed up track

I'm listening to Brain Damage by Pink Floyd and in about the middle and at the and the song goes quiet and an audiobook seems to cut in. I've looked into it and it seems to be the audio track from an audio play the bbc did a few years ago. It is not ...

  • Newbie
  • I'm listening to Brain Damage by Pink Floyd and in about the middle and at the and the song goes quiet and an audiobook seems to cut in. I've looked into it and it seems to be the audio track from an...
  • 198 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 198 Views
  • 0 replies
  • 0 likes

Solved!! Just a few questions!

I have a few questions:-Can i listen to music offline on my ipod?-How much is monthly payment?-Is there a limit to how many songs i can have?-Do your charts update regularly?And most of all, why spotify and not apple music? Because apple music P*****...

  • Casual Listener
  • I have a few questions: -Can i listen to music offline on my ipod? -How much is monthly payment? -Is there a limit to how many songs i can have? -Do your charts update regularly? And most of a...
  • blake
  • Community Legend
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Connexion problem in a new country

Hi there,I'm in sweden since one month (I'm from France), there was no problem to connect to spotify since today. When I try to connect with my FB, it's written " you seem to connecter in a new country". And it's impossible to connect with my email a...

  • Newbie
  • Hi there, I'm in sweden since one month (I'm from France), there was no problem to connect to spotify since today. When I try to connect with my FB, it's written " you seem to connecter in a new cou...
  • 271 Views
  • 0 replies
  • 0 likes
  • Connect
  • 271 Views
  • 0 replies
  • 0 likes

Incorrect Song on La Seleccion - La Serie (Banda Sonora)

There is an incorrect song showing on an Album and also on the Artist page, its called Colombia Caribe and the one that plays is Oiga, Mire, Vea

  • Newbie
  • There is an incorrect song showing on an Album and also on the Artist page, its called Colombia Caribe and the one that plays is Oiga, Mire, Vea
  • jean3601
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Incorrect song
  • 462 Views
  • 1 replies
  • 0 likes

Advertisements and premium.

I'm sick of this poor treatment. People would go premium if spotify wasn't so crappy about what they did. Not everyone has the extra money to spend on a music service, when there are other free methods. I use spotify, because it was much better when ...

  • Regular
  • I'm sick of this poor treatment. People would go premium if spotify wasn't so crappy about what they did. Not everyone has the extra money to spend on a music service, when there are other free ...
  • debarstard
  • Newbie
  • 1176 Views
  • 4 replies
  • 2 likes
  • Other
  • 1176 Views
  • 4 replies
  • 2 likes

Spotify keeps buffering when connected to Bose Cinemate 130 with SoundTouch Adapter

Hi all, I have an issue playing music on my Bose Cinemate 130 with SoundTouch Adapter using Spotify Connect. I recently updated my Spotify App to version 3.8.0.1169 on both my iPhone 5S and on my iPad mini. Since I updated to the above version, the m...

  • Casual Listener
  • Hi all,   I have an issue playing music on my Bose Cinemate 130 with SoundTouch Adapter using Spotify Connect.   I recently updated my Spotify App to version 3.8.0.1169 on both my iPhon...
  • SharkBaitHuhaha
  • Casual Listener
  • 1947 Views
  • 6 replies
  • 0 likes
  • Connect
  • 1947 Views
  • 6 replies
  • 0 likes

Top Tracks does not refresh on Sonos

Hi I am using Spotify on Sonos and the 123 Top Tracks is not refreshing. I have spoken to Sonos and thier response was as follows After having investigated this thoroughly we have identified the issue to be with the Spotify Top Tracks app itself.We h...

  • Music Fan
  • Hi I am using Spotify on Sonos and the 123 Top Tracks is not refreshing.   I have spoken to Sonos and thier response was as follows   After having investigated this thoroughly we ...
  • Superpugs
  • Casual Listener
  • 5346 Views
  • 55 replies
  • 3 likes
  • 5346 Views
  • 55 replies
  • 3 likes

Changed PW , but phone can still log on.

Recently someone hacked my account, so i change my password, but the person still logs on some how. I found out to day that my wife can still log on to my spotify from her mobil, with out it asking for the new password, why is this? Everything else, ...

  • Visitor
  • Recently someone hacked my account, so i change my password, but the person still logs on some how.   I found out to day that my wife can still log on to my spotify from her mobil, with out it...
  • MaryS
  • Roadie
  • 439 Views
  • 3 replies
  • 0 likes
  • BB10
    Other
    WP 8
  • 439 Views
  • 3 replies
  • 0 likes

Windows xp No me pueden enviar streaming

Hola por favor solo encontre dos posibles soluciones en el foro y ninguna me funcionó, en la pc cuando inicio sesión me dice Lo sentimos pero parece que en estos momento no podemos enviarte música en streaming, Probablemente esto se debe a restriccio...

  • Newbie
  • Hola por favor solo encontre dos posibles soluciones en el foro y ninguna me funcionó, en la pc cuando inicio sesión me dice   Lo sentimos pero parece que en estos momento no podemos enviarte ...
  • DasPeter
  • Community Legend
  • 801 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 801 Views
  • 1 replies
  • 0 likes

Solved!! Error code 4 when connected to wifi

I recently moved into a new apartment and got a different wifi router. My roommates and I cannot connect spotify on any of our devices even though the wifi is working perfectly fine in every other regard. The applications says it is offline when conn...

  • Regular
  • I recently moved into a new apartment and got  a different wifi router. My roommates and I cannot connect spotify on any of our devices even though the wifi is working perfectly fine in every ot...
  • YargMonster
  • Regular
  • 5039 Views
  • 18 replies
  • 1 likes
  • Web Player
    Windows
  • 5039 Views
  • 18 replies
  • 1 likes

Would like playlist to play in embed on blog

Hello all, Is there a way to have an embedded playlist actually play *in* the embed instead of automatically opening the Spotify app? For example, here's a playlist on my blog (Wordpress): http://www.rashunda.com/category/mixtapes/ When I start the p...

  • Casual Listener
  • Hello all,   Is there a way to have an embedded playlist actually play *in* the embed instead of automatically opening the Spotify app? For example, here's a playlist on my blog (Wordpress): ...
  • 648 Views
  • 0 replies
  • 0 likes
  • Other
  • 648 Views
  • 0 replies
  • 0 likes

Solved!! Just can't seem to make my playlists public

The only playlist that is public is this "starred" one. Has four songs on it. Ihave created my real playlist for years, over 500 songs. This whole time I thought it was public. It's not. PLEASE help. This is very frustrating. Thank you.

  • Casual Listener
  • The only playlist that is public is this "starred" one. Has four songs on it. Ihave created my real playlist for years, over 500 songs. This whole time I thought it was public. It's not.  P...
  • woutervanhaeren
  • Music Fan
  • 1696 Views
  • 6 replies
  • 0 likes
  • Other
  • 1696 Views
  • 6 replies
  • 0 likes

Followed artists are not visible

Hi, in windows, android application and also in the web app I have no followed tab. Why? When I'm looking on my friend profile's it's normally visible. Can you tell me what happened?

  • Newbie
  • Hi,   in windows, android application and also in the web app I have no followed tab. Why? When I'm looking on my friend profile's it's normally visible. Can you tell me what happened?
  • user-removed
  • Not applicable
  • 340 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! How do I force Spotify to open links in the webplayer rather than the desktop player?

I find it extremely irritating that it keeps trying to open the desktop client every time I click on an open.spotify link. There used to be an option to force the links to open the music in the webplayer, why has this vanished?

  • Regular
  • I find it extremely irritating that it keeps trying to open the desktop client every time I click on an open.spotify link. There used to be an option to force the links to open the music in the webpl...
  • zzzsleepingas
  • Regular
  • 9011 Views
  • 8 replies
  • 1 likes
  • Web Player
    Windows
  • 9011 Views
  • 8 replies
  • 1 likes

volume too low

Hello everyone, so I think I'm not the only having this issue.The volume from the windows app is too much lower than the web player. Here, look at this:This is the volume from windows app, with all on the higher. And this, is the web player with all ...

spotify app.jpg spotify web.jpg
  • Music Fan
  • Hello everyone, so I think I'm not the only having this issue. The volume from the windows app is too much lower than the web player. Here, look at this: This is the volume from windows app, with...
  • Rodrigolnl
  • Music Fan
  • 569 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 569 Views
  • 2 replies
  • 0 likes

Solved!! webplayer; can't delete song from "songs"

I can not delete one special song from my "songs" list. This song is not part of any playllist, roughly one second after pressign the "X" button the song reapers. I can delete other songs, but not the song I would like too

  • Regular
  • I can not delete one special song from my "songs" list.   This song is not part of any playllist, roughly one second after pressign the "X" button the song reapers. I can delete other songs, b...
  • fastgiga
  • Regular
  • 1602 Views
  • 6 replies
  • 0 likes
  • Web Player
  • 1602 Views
  • 6 replies
  • 0 likes

Bose Soundtouch 20 and Android - Keeps interrupting every 10 secs

I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose also, and same thing. When I stream via bluetooth ...

  • Newbie
  • I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose...
  • bobandaimee
  • Casual Listener
  • 599 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 599 Views
  • 2 replies
  • 0 likes