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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • fas42
  • Casual Listener
  • 5085 Views
  • 34 replies
  • 6 likes
  • Other
  • 5085 Views
  • 34 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18715 Views
  • 9 replies
  • 2 likes
  • Other
  • 18715 Views
  • 9 replies
  • 2 likes

Spotify slowing computer and using a lot of memory to run.

Hello, I am having some technical trouble and this was the board that closet resembled the help I need. Spotify is causing my computer to run slowly, including causing scripts to fail on my computer. I usually start by opening the windows Task Manage...

  • Visitor
  • Hello,   I am having some technical trouble and this was the board that closet resembled the help I need.   Spotify is causing my computer to run slowly, including causing scripts t...
  • eunans
  • Newbie
  • 6179 Views
  • 3 replies
  • 0 likes
  • Other
  • 6179 Views
  • 3 replies
  • 0 likes

Web Player Bug: scrolling elements don't update when song changes

Background info first:Google Chrome 43.0.2357.124 (64-bit) (default flags)Firefox 38.0 (default settings, no add ons)Ubuntu 14.10 64bit on latest updates On songs where the title/artist in the div with id="player" are longer than fits in the div, the...

  • Newbie
  • Background info first: Google Chrome 43.0.2357.124 (64-bit) (default flags) Firefox 38.0 (default settings, no add ons) Ubuntu 14.10 64bit on latest updates   On songs where the title/artis...
  • 280 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 280 Views
  • 0 replies
  • 0 likes

Spotify can not connect to Sonos

Long time user from Spotify premium, on Sonos and family membership. Suddenly Sonos can't connect to spotify. It says its been connected but I am not able to browse music or any. Used to work just fine. Can you please help. I've been in contact with ...

  • Newbie
  • Long time user from Spotify premium, on Sonos and family membership. Suddenly Sonos can't connect to spotify. It says its been connected but I am not able to browse music or any. Used to work just fi...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Samsung TV App Error ID2

I will use the spotify app and I am getting error ID2 when I try to open a song. My Device is a UE26EH4510. I already updated the software. Any ideas?

  • Regular
  • I will use the spotify app and I am getting error ID2 when I try to open a song. My Device is a UE26EH4510. I already updated the software. Any ideas?
  • 277 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 277 Views
  • 0 replies
  • 0 likes

Deactivate Autoplay (Play ONLY ONE song from Playlist)

Hi there!On my premium account I have some selfmade playlists. Now I sometimes want to listen to one song without letting Spotify autoplay the next song in the playlist right afterwards. Is there any possibility? The only workaround I found is to put...

  • Newbie
  • Hi there! On my premium account I have some selfmade playlists. Now I sometimes want to listen to one song without letting Spotify autoplay the next song in the playlist right afterwards. Is there a...
  • Swanny
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 523 Views
  • 1 replies
  • 0 likes

Added Tracks - Unable to see

I am unable to view the added tracks that are saved in my playlists. For example, my Cardio playlist said there are 88 new songs in that playlist. From when I started following that playlist there should be over 100 songs on there and there's not. It...

  • Regular
  • I am unable to view the added tracks that are saved in my playlists. For example, my Cardio playlist said there are 88 new songs in that playlist. From when I started following that playlist there sh...
  • 186 Views
  • 0 replies
  • 0 likes
  • Other
  • 186 Views
  • 0 replies
  • 0 likes

Top 100 Pop Tracks on Spotify playlist seems out of date

Hi,I follow the Top 100 Pop Tracks on Spotify playlist and it would seem to be out of date. The top song is still Dark Horse and a lot of the songs in the Top 10 are really old. I also follow the Top 10 Tracks on Spotify and there are definitely a lo...

  • Newbie
  • Hi, I follow the Top 100 Pop Tracks on Spotify playlist and it would seem to be out of date. The top song is still Dark Horse and a lot of the songs in the Top 10 are really old. I also follow the...
  • 212 Views
  • 0 replies
  • 0 likes
  • Other
  • 212 Views
  • 0 replies
  • 0 likes

Starred playlist not public

Hello, I've just realized that my "Starred" playlist has never been public nor can I set it to public. I looked around in various places to set it to public. Desktop client:When I right click on the playlist in the left side I don't see an option to ...

  • Newbie
  • Hello,   I've just realized that my "Starred" playlist has never been public nor can I set it to public. I looked around in various places to set it to public.   Desktop client: When I...
  • MattSuda
  • Spotify Star
  • 1661 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 1661 Views
  • 1 replies
  • 0 likes

Sharing my Starred playlist

Hi,I've been trying to share my starred playlist with some friends, but they can never see anything on it. They can see all my other lists. Does anyone have an idea what the issue is or how to fix it? Link: https://open.spotify.com/user/nsnyderxc/sta...

  • Music Fan
  • Hi, I've been trying to share my starred playlist with some friends, but they can never see anything on it. They can see all my other lists. Does anyone have an idea what the issue is or how to fix ...
  • jakezze01
  • Music Fan
  • 1516 Views
  • 6 replies
  • 1 likes
  • music
  • 1516 Views
  • 6 replies
  • 1 likes

flash requirement for webplayer in regard of Apples announcement to launch streaming service

A while ago I posted the following question to which I haven't received much feedback: https://community.spotify.com/t5/Help-Web-Player/Web-Player-please-create-flash-free-option-and-offer-HTML5/m-p/1020323 My problem still remains: I am using an ope...

  • Regular
  • A while ago I posted the following question to which I haven't received much feedback:   https://community.spotify.com/t5/Help-Web-Player/Web-Player-please-create-flash-free-option-and-offer-H...
  • 286 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 286 Views
  • 0 replies
  • 0 likes

Can't find account

I do not know what email or username is associated with my premium account

  • Newbie
  • I do not know what email or username is associated with my premium account
  • mapuya19
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Other
  • 240 Views
  • 1 replies
  • 0 likes

Music not syncing across devices

A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other playlists sync fine, why is my starred playlist not syn...

  • Regular
  • A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other play...
  • user-removed
  • Not applicable
  • 354 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 354 Views
  • 3 replies
  • 0 likes

Web Player Malfunctions

I'm not sure if anyone else has experienced this error, but I deal with it at least two or three times a day. After long periods of use in the web player, I've noticed that the web player will start to crap out on me. I'm talking like, 4-5 hours of c...

  • Casual Listener
  • ...anted to get out into the public.    Psichi 
  • Psichi
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 410 Views
  • 2 replies
  • 0 likes

Broken Audio track

The song Love Is Unkind by Danko Jones, at the end of the track there is about 2 min silence follow by a load static noise for another min or so The track is listed as being 6.46 long, but it ends at 4:13, then at 5:44 the noice begin and last until ...

  • Newbie
  • The song Love Is Unkind by Danko Jones, at the end of the track there is about 2 min silence follow by a load static noise for another min or so   The track is listed as being 6.46 long, but i...
  • 175 Views
  • 0 replies
  • 0 likes
  • music
    Other
    Samsung
  • 175 Views
  • 0 replies
  • 0 likes

Kind of bad service at the support

I'm curious... Am I the only getting bad service when writing to support@spotify.com?5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice a mounth, and one 'fixed' the problem, by refunding on...

  • Casual Listener
  • I'm curious... Am I the only getting bad service when writing to support@spotify.com? 5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice...
  • Jason
  • Spotify Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • Other
  • 326 Views
  • 4 replies
  • 0 likes

Getting Spotify songs on other devices

Ok so here's my question. I know this is NOT really a "windows" question.I know thanks to the "general questions" section that Spotify really only supports IOS devices. I have an I-pod Nano and the section says it doesn't support that device. ok. Soo...

  • Casual Listener
  • Ok so here's my question. I know this is NOT really a "windows" question. I know thanks to the "general questions" section that Spotify really only supports IOS devices. I have an I-pod Nano and the...
  • SumYungGuy1975
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 370 Views
  • 2 replies
  • 0 likes

New Facebook Friend is not visible in Spotify

I've restarted the app on both iPhone and Mac, logged out and back in multiple times on the iPhone and my friend is still not showing up. As of now, its been 18 hours since we became facebook friends. I tried these troubleshooting tips both yesterday...

  • Casual Listener
  • I've restarted the app on both iPhone and Mac, logged out and back in multiple times on the iPhone and my friend is still not showing up. As of now, its been 18 hours since we became facebook fr...
  • dextr
  • Casual Listener
  • 502 Views
  • 1 replies
  • 0 likes
  • Other
  • 502 Views
  • 1 replies
  • 0 likes

Windows Phone 8.1 mobile streaming not working

Hello, I am a premium account owner using a Nokia Lumia 830 on Windows Phone 8.1. I even did a reset of my smartphone to make sure the problem isnt coming from somewhere else. Reinstalling the app did also not work of course. Also worth noting is I a...

  • Music Fan
  • Hello,   I am a premium account owner using a Nokia Lumia 830 on Windows Phone 8.1. I even did a reset of my smartphone to make sure the problem isnt coming from somewhere else. Reinstall...
  • hirtegirte
  • Music Fan
  • 619 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 619 Views
  • 2 replies
  • 0 likes

Radio/Playlist bugs/suggestions

Hi. I've found the following problems: RadioWhen you start a radio from a song that is currently playing, the song will stop and start again, but this time inside the radio. This should not happen and the song should continue uninterrupted.When you t...

  • Casual Listener
  • Hi. I've found the following problems:   Radio When you start a radio from a song that is currently playing, the song will stop and start again, but this time inside the radio. This should n...
  • 264 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 264 Views
  • 0 replies
  • 0 likes