Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Casual Listener
  • 6985 Views
  • 49 replies
  • 6 likes
  • Other
  • 6985 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19089 Views
  • 9 replies
  • 2 likes
  • Other
  • 19089 Views
  • 9 replies
  • 2 likes

Error 2 when palying any tune on Samsung Smart TV

Hi I just installed the Spotify App on our Samsung Smart TV bought a couple of months ago - I got a 48 hour test period but as soon as I try to play a tune I receive the error message "Error 2" which does not tell me anything. Does anybody know what ...

  • Newbie
  • Hi I just installed the Spotify App on our Samsung Smart TV bought a couple of months ago - I got a 48 hour test period but as soon as I try to play a tune I receive the error message "Error 2" whi...
  • Rerve
  • Casual Listener
  • 4218 Views
  • 12 replies
  • 2 likes
  • 4218 Views
  • 12 replies
  • 2 likes

Playstation app currently not fit for purpose

It's been a couple of months now and still the Ps3/4 app has no albums support and the browsing experience is useless with the short list of items then a 'more' button and just endless songs but no albums to group them together- I keep firing it up t...

  • Music Fan
  • It's been a couple of months now and still the Ps3/4 app has no albums support and the browsing experience is useless with the short list of items then a 'more' button and just endless songs but...
  • Jomol
  • Music Fan
  • 300 Views
  • 1 replies
  • 0 likes
  • Other
  • 300 Views
  • 1 replies
  • 0 likes

Spotify and tumblr

Why can't Spotify posts on tumblr open in the web player instead of the desktop app? Or play directly from the dashboard like Soundcloud posts do? Or is this all possible but not working for me? It's such a hassle to have to open the desktop app just...

  • Roadie
  • Why can't Spotify posts on tumblr open in the web player instead of the desktop app? Or play directly from the dashboard like Soundcloud posts do? Or is this all possible but not working for me?...
  • iamthecrime
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 551 Views
  • 1 replies
  • 0 likes

Solved!! New Queen Forever Album - Song missing

Why is this song: Queen – There Must Be More To Life Than This - William Orbit Mix grayed out / not available?

  • Roadie
  • Why is this song: Queen – There Must Be More To Life Than This - William Orbit Mix grayed out / not available?
  • luckyme73
  • Newbie
  • 1997 Views
  • 2 replies
  • 0 likes
  • rock
  • 1997 Views
  • 2 replies
  • 0 likes

Spotify does't work at college and in work

Hello,I'm a premium subscriber and also a fan of Spotify(references many other spotifiers). Really enjoyed the music and the whole service. My problem is that since I moved to college and also lot of time I'm in work, I'm not able to connect to spoti...

  • Regular
  • Hello, I'm a premium subscriber and also a fan of Spotify(references many other spotifiers). Really enjoyed the music and the whole service. My problem is that since I moved to college and also lot ...
  • Ricsie
  • Regular
  • 668 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 668 Views
  • 4 replies
  • 0 likes

Spotify conect two accounts

Hi!!My wife and I both have spotify premium accounts. We have recently bought a Yamaha receiver only because it supports connect. The devices logged with my account work flawlessly. None of the devices of my wife can connect to the receiver.Is the re...

  • Newbie
  • Hi!! My wife and I both have spotify premium accounts. We have recently bought a Yamaha receiver only because it supports connect. The devices logged with my account work flawlessly. None of the dev...
  • 300 Views
  • 0 replies
  • 0 likes
  • Connect
  • 300 Views
  • 0 replies
  • 0 likes

Solved!! android to apple

Just bought apple phone. Can anyone help as to whether I can easily switch my spotify account to use on apple?ThanksClaire

  • Casual Listener
  • Just bought apple phone. Can anyone help as to whether I can easily switch my spotify account to use on apple? Thanks Claire
  • MattSuda
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • music
  • 422 Views
  • 3 replies
  • 0 likes

after Windows Phone 8.1 update Spotify doesn't work anymore.

Hi all, This weekend I upgraded my Windows Phone from 8.0 to 8.1 and after the upgrade Spotify doesn't work anymore. I removed the app from my phone and tried to re-install it but after the download it gives an error. It says tap here for details and...

  • Regular
  • Hi all,   This weekend I upgraded my Windows Phone from 8.0 to 8.1 and after the upgrade Spotify doesn't work anymore. I removed the app from my phone and tried to re-install it but after th...
  • Toscanelli
  • Newbie
  • 2697 Views
  • 20 replies
  • 2 likes
  • WP 8
  • 2697 Views
  • 20 replies
  • 2 likes

Solved!! Roku: missing songs/albums

First I'd like to ask is there any way to report a bug in a more official manner? I've been using Spotify Premium for about a month and have been very pleased with the service. However today I noticed that some albums are missing from the Roku app th...

  • Regular
  • First I'd like to ask is there any way to report a bug in a more official manner? I've been using Spotify Premium for about a month and have been very pleased with the service. However today I notice...
  • jjtjp
  • Regular
  • 637 Views
  • 3 replies
  • 0 likes
  • Other
  • 637 Views
  • 3 replies
  • 0 likes

Spotify 5.0.0.0 released for Windows Phone 8. New UI!

Finally, Spotify released a new version today with the same look and feel like Android/iOS Here are some of the release notes: Spotify has a bold and beautiful new look: playing your favorite music has never looked so good. Your Music on Windows Phon...

  • Casual Listener
  • Finally, Spotify released a new version today with the same look and feel like Android/iOS   Here are some of the release notes:   Spotify has a bold and beautiful new look: playi...
  • edbradburn
  • Casual Listener
  • 3204 Views
  • 58 replies
  • 6 likes
  • WP 8
  • 3204 Views
  • 58 replies
  • 6 likes

PS4 Problem. Queue problems from Laptop

Hey guys. Im having a little problem with the connect feature. I can see what songs are playing, i can skip and i can choose playlists and what to play etc, but i cannot queue songs. If i queue them, spotify just resynchs and creates another "shuffle...

  • Regular
  • Hey guys. Im having a little problem with the connect feature. I can see what songs are playing, i can skip and i can choose playlists and what to play etc, but i cannot queue songs. If i queue t...
  • betterdayzzz
  • Regular
  • 1210 Views
  • 5 replies
  • 0 likes
  • Connect
  • 1210 Views
  • 5 replies
  • 0 likes

Blackberry Z10

Hi, Why can't is there no app for the Z10? I found it for other blackberry but not for the new one? When is this going to be available, is there another chance to listen to my music on this device? Thanks C.

  • Regular
  • Hi,   Why can't is there no app for the Z10? I found it for other blackberry but not for the new one? When is this going to be available, is there another chance to listen to my music on t...
  • courtney1
  • Casual Listener
  • 12373 Views
  • 8 replies
  • 1 likes
  • BB10
  • 12373 Views
  • 8 replies
  • 1 likes

spotify on z10

It's even easier if you download the Amazon app store off blackberry world, Spotify is on there and downloads perfectly!

  • Casual Listener
  • It's even easier if you download the Amazon app store off blackberry world, Spotify is on there and downloads perfectly!
  • 274 Views
  • 0 replies
  • 0 likes
  • BB10
    music
  • 274 Views
  • 0 replies
  • 0 likes

Ug!! Available offline, how so I change setting per song instead of per playlist?

I've searched every where! I can make a playlist available offline but i've accidentally made individual songs in different playlists available offline and now I've run out of space on my phone. Is there an option to make all song available offline, ...

  • Newbie
  • I've searched every where! I can make a playlist available offline but i've accidentally made individual songs in different playlists available offline and now I've run out of space on my phone. Is t...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Support site pictures broken

The pictures on the support site don't display due to permission issues

  • Casual Listener
  • The pictures on the support site don't display due to permission issues
  • MattSuda
  • Spotify Star
  • 433 Views
  • 2 replies
  • 0 likes
  • Other
  • 433 Views
  • 2 replies
  • 0 likes

Solved!! Sync Offline Playlists on all devices

Hi everyone,i have a question and didnt find an answer on the forums: Is there a way to automatically get a playlist offline on my second device if i make it offline on my first device?The idea behind: I have a second mobile in my car which should au...

  • Casual Listener
  • Hi everyone, i have a question and didnt find an answer on the forums:   Is there a way to automatically get a playlist offline on my second device if i make it offline on my first device? T...
  • tropisch
  • Casual Listener
  • 1005 Views
  • 2 replies
  • 0 likes
  • Other
  • 1005 Views
  • 2 replies
  • 0 likes

No puedo iniciar sesion en mi Lumia 630

Hola !No puedo inicar sesión en mi Lumia con WP 8.1 Denim. Trato de ingresar a mi cuenta con las opciones de usuario y a traves de facebook pero no puedo entrar. La app es la ultima version de la tienda.Traté con la red Wi-fi de mi casa y la red del ...

  • Newbie
  • Hola ! No puedo inicar sesión en mi Lumia con WP 8.1 Denim. Trato de ingresar a mi cuenta con las opciones de usuario y a traves de facebook pero no puedo entrar. La app es la ultima version de la t...
  • 400 Views
  • 0 replies
  • 3 likes
  • 400 Views
  • 0 replies
  • 3 likes

[WINDOWS PHONE] Spotify doesnt Work on WP10 Insider Preview

Deutsch:Liebes Spotify Team, ich darf nun seit einiger Zeit die Windows 10 Preview auf meinem Windows Phone (Nokia Lumia 630) nutzen.Ich habe mir nun gestern Spotify Premium gekauft und es funktioniert nichts!Die App stürzt sofort ab, wenn ich versuc...

  • Newbie
  • Deutsch: Liebes Spotify Team,   ich darf nun seit einiger Zeit die Windows 10 Preview auf meinem Windows Phone (Nokia Lumia 630) nutzen. Ich habe mir nun gestern Spotify Premium gekauft und ...
  • 424 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 424 Views
  • 0 replies
  • 0 likes

Spotify playlist in SONOS

Hi, I use spotify through the sonos app on my Ipad. When I want to play a spotify playlist, I have the following problem: I can either play the whole playlist or just a single song. When I want to start the playlist for example beginning with the thi...

  • Newbie
  • Hi, I use spotify through the sonos app on my Ipad. When I want to play a spotify playlist, I have the following problem: I can either play the whole playlist or just a single song. When I want to st...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Zwei Alben haben unterbrochene und zu kurze tracks

Hallo!Die folgenden zwei Alben haben unterbrochene, teilweise deutlich zu kurze tracks:Das Album "Istanbul" von "Fazil Say" ist unvollstaendig.Es fehlen zwar keine tracks, dafuer sind aber 3 tracks unvollstaendig und brechen mitten drin ab. Die Laufz...

  • Newbie
  • Hallo! Die folgenden zwei Alben haben unterbrochene, teilweise deutlich zu kurze tracks: Das Album "Istanbul" von "Fazil Say" ist unvollstaendig. Es fehlen zwar keine tracks, dafuer sind aber 3 tr...
  • 371 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 371 Views
  • 0 replies
  • 0 likes