Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

EleanorT9

Newbie

27899 Views

150 replies

14 likes

Other
  • 27899 Views
  • 150 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23792 Views

9 replies

2 likes

Other
  • 23792 Views
  • 9 replies
  • 2 likes

Playlist Arrangement

Is there a way to arrange playlist on desktop app? I can do it on my mobile app but cannot on my desktop app. Its hard to find playlist because I have many and arranging them alphabetically would be really helpful.

Casual Listener

Is there a way to arrange playlist on desktop app? I can do it on my mobile app but cannot on my desktop app. Its hard to find playlist because I have many and arranging them alphabetically would be ...

lagwagonmike

Newbie

608 Views

2 replies

0 likes

Web Player
Windows
  • 608 Views
  • 2 replies
  • 0 likes

Solved!! Gramofon - Wifi signal

Hi! I ordered the Gramofon a few weeks ago and I use it for three weeks now. Great device, so simpel to listen to music on my stereo set now. I have just one problem with my Gramofon. It should also function as a wifi extender. Indeed it extends my n...

Casual Listener

Hi! I ordered the Gramofon a few weeks ago and I use it for three weeks now. Great device, so simpel to listen to music on my stereo set now.   I have just one problem with my Gramofon. It s...

Nostra

Regular

4325 Views

6 replies

0 likes

Other
  • 4325 Views
  • 6 replies
  • 0 likes

[WP] Lumia 930 - Spotify dysfunctional on Windows Phone

Phone: Lumia 930 with all latest updatesLatest available update of spotify from Store.Premium subscription Ongoing issues :- Randomly stops playback- Randomly shuts down app- Randomly disconnects- Uses VERY LONG time to start up app, even in offline ...

Casual Listener

Phone: Lumia 930 with all latest updates Latest available update of spotify from Store. Premium subscription   Ongoing issues : - Randomly stops playback - Randomly shuts down ap...

dorkvader

Casual Listener

911 Views

3 replies

0 likes

WP 8
  • 911 Views
  • 3 replies
  • 0 likes

Stop Following

Is there any way to remove people from "following" you on Spotify? I am like a lot of people and HATE this kind of stuff. I actually think it is seriously creepy and a form of stalking. I know I can set things to private so that they can see nothing ...

Visitor

 Is there any way to remove people from "following" you on Spotify? I am like a lot of people and HATE this kind of stuff. I actually think it is seriously creepy and a form of stalking. I know ...

driveflanger

Community Legend

1674 Views

1 replies

0 likes

Web Player
  • 1674 Views
  • 1 replies
  • 0 likes

BMW Connected Drive Sort all wrong

Hello, I have an iPhone 6 and with saved playlist I am noticing the with BMW ConnectedDrive that its showing a differnet sort then what I have in the app. Its really annoying as the sort the BMW is doing is by oldest song first, something I would nev...

Newbie

Hello,   I have an iPhone 6 and with saved playlist I am noticing the with BMW ConnectedDrive that its showing a differnet sort then what I have in the app.  Its really annoying as the so...

poisike

Roadie

954 Views

1 replies

0 likes

Connect
Other
  • 954 Views
  • 1 replies
  • 0 likes

Spotify connect with Raumfeld wireless speakers

Just bought Raumfeld Stero L and stereo cubes in a multi-room solution for use with Spotify Connect and realized that it´s not possible to stream music from Spotify Connect to two rooms at the same time. This must be a bug, since other wise there wil...

Newbie

Just bought Raumfeld Stero L and stereo cubes in a multi-room solution for use with Spotify Connect and realized that it´s not possible to stream music from Spotify Connect to two rooms at the same t...

477 Views

0 replies

0 likes

Other
  • 477 Views
  • 0 replies
  • 0 likes

disapeared songs on my favourites playlist

Hi, I have changed the distribution of my favourites playlist and songs from november 2014 to june 2015 have disapeard...

Newbie

Hi,  I have changed the distribution of my favourites playlist and songs from november 2014 to june 2015 have disapeard... 

169 Views

0 replies

0 likes

music
Other
  • 169 Views
  • 0 replies
  • 0 likes

PS4 App

Hi guys, I downloaded Spotify for PS4 and have 30 days free trials. As a reflex of all subscriptions, immediatly after downloading I got in to PS4 settings and deselected the automatic subscription renewal. What is happening now is that I want to get...

Newbie

  Hi guys,   I downloaded Spotify for PS4 and have 30 days free trials. As a reflex of all subscriptions, immediatly after downloading I got in to PS4 settings and deselected the automat...

225 Views

0 replies

0 likes

Other
  • 225 Views
  • 0 replies
  • 0 likes

Chromecast: need to restart playback multiple times after track changes

First of all, thank you for Chromecast support, finally! But. When change tracks manually, e.g. search for a track when one is playing and select the results I usually have to hit play at least five times before the track starts and keeps playing, it...

Regular

First of all, thank you for Chromecast support, finally!   But. When change tracks manually, e.g. search for a track when one is playing and select the results I usually have to hit play at le...

382 Views

0 replies

0 likes

Other
  • 382 Views
  • 0 replies
  • 0 likes

So... I'm paying for ads now?

I've checked in Spotify client, on the site as well. I am a premium user, which means I'm paying for getting rid of ads, or at least that is what I thought.How come I get this in my spotify client? In the image above "köp" means "buy" for those who d...

spotify_sneaks_in_ads.png

Casual Listener

I've checked in Spotify client, on the site as well. I am a premium user, which means I'm paying for getting rid of ads, or at least that is what I thought. How come I get this in my spotify client?...

305 Views

0 replies

0 likes

Other
  • 305 Views
  • 0 replies
  • 0 likes

Jason Aldean removes new album!!

What a let down to find out that as of yesterday, Jason Aldean has removed his new album from Spotify. As a premium subscriber I'm quite upset. Jason Aldean sticks it to Spotify users

Newbie

What a let down to find out that as of yesterday, Jason Aldean has removed his new album from Spotify.  As a premium subscriber I'm quite upset.   Jason Aldean sticks it to Spotify user...

Nico

Community Legend

2235 Views

12 replies

0 likes

country
music
  • 2235 Views
  • 12 replies
  • 0 likes

[PS4][Music] PS4 shuffle functionality

When I shuffle my playlists on the ps4 app, the songs selected are always close to each other in my playlist, which defeats the purpose of shuffling songs. This is not the case on a computer spotify player.

Casual Listener

When I shuffle my playlists on the ps4 app, the songs selected are always close to each other in my playlist, which defeats the purpose of shuffling songs.  This is not the case on a computer sp...

Stringsmanks

Casual Listener

995 Views

2 replies

0 likes

music
  • 995 Views
  • 2 replies
  • 0 likes

Starred playlist shows on some devices but not on others.

Hi there I have been having problems accessing my starred playlist. It shows up on the web app and my windows phone, but not on my iPhone or windows 7 desktop. I'm so confused here! I have tried uninstalling the desktop app and reinstalling it again....

Music Fan

Hi there   I have been having problems accessing my starred playlist. It shows up on the web app and my windows phone, but not on my iPhone or windows 7 desktop. I'm so confused here! I have t...

MauriceMV

Spotify Star

359 Views

1 replies

0 likes

Web Player
Windows
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Onkyo NR616

Hi! Just got an Onkyo NR616 reciever. The Spotify integration was one of the main reasons for my purchase. I have just updated it to the last available firmware. I have connected it to the internet. I go to the Spotify App on the Reciever, but when i...

Regular

Hi! Just got an Onkyo NR616 reciever. The Spotify integration was one of the main reasons for my purchase. I have just updated it to the last available firmware. I have connected it to the internet. ...

leongjack21

Newbie

9401 Views

44 replies

0 likes

  • 9401 Views
  • 44 replies
  • 0 likes

Starred Playlist missing on various Spotify accounts i've created, Is there a Fix? Please help!

Hello, I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices, desktop etc i was only ever able to see it show up when usi...

Visitor

Hello,   I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices,...

PoloK1Te

Newbie

420 Views

4 replies

0 likes

Web Player
Windows
  • 420 Views
  • 4 replies
  • 0 likes

PlayStation Music features

I wish I could post what I'm listening to from my Ps4 within the appWhy can't I crossfade my playlist from Ps4And listen to my local files through the ps4 app

Newbie

I wish I could post what I'm listening to from my Ps4 within the app Why can't I crossfade my playlist from Ps4 And listen to my local files through the ps4 app

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Spotify crashes on same song

Whenever the song is like 2 minutes in, spotify crashes. I go to play it a second time and then it works no problem. Anyone know why it keeps doing this? I have a Samsung Galaxy Note Edge.

Casual Listener

Whenever the song is like 2 minutes in, spotify crashes. I go to play it a second time and then it works no problem. Anyone know why it keeps doing this? I have a Samsung Galaxy Note Edge.

Dartsm

Casual Listener

452 Views

5 replies

0 likes

Samsung
  • 452 Views
  • 5 replies
  • 0 likes

Solved!! Can´t skip the random play on my windows Phone ...

Does anyone know how to deactivate the random play function in the Windows Phone 8.1 Spotify application ???Thx !

Casual Listener

Does anyone know how to deactivate the random play function in the Windows Phone 8.1 Spotify application ??? Thx !

LotSaucedo

Casual Listener

444 Views

2 replies

0 likes

Other
  • 444 Views
  • 2 replies
  • 0 likes

Spotify Connect volume not working with grouped speakers Samsung Multiroom

Hi,We have 3 Samsung M series speakers which support Spotify Connect. Individually they work fine with Spotify but when we group them using the Samsung Multiroom app it creates an issue with the volume control.In Spotify the speakers will show up as ...

Newbie

Hi, We have 3 Samsung M series speakers which support Spotify Connect. Individually they work fine with Spotify but when we group them using the Samsung Multiroom app it creates an issue with the vo...

392 Views

0 replies

0 likes

Samsung
  • 392 Views
  • 0 replies
  • 0 likes