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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6817 Views
  • 48 replies
  • 6 likes
  • Other
  • 6817 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19039 Views
  • 9 replies
  • 2 likes
  • Other
  • 19039 Views
  • 9 replies
  • 2 likes

Superuser Contribution Where did all the podcasts go?

I tried looking for podcasts this morning but couldn't find them anywhere, even searched the names of the podcasts, but all it shows are the play lists. Are podcasts removed from spotify?

  • Newbie
  • I tried looking for podcasts this morning but couldn't find them anywhere, even searched the names of the podcasts, but all it shows are the play lists. Are podcasts removed from spotify?
  • Susan_GP
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

downloading to wireless headphones

I purchased the samsung icon wireless headphones. The reviews said that they play twice as long if you download the music directly onto them rather than using bluetooth to listen. Someone, somewhere said that with my premium spotify account, I can do...

  • Newbie
  • I purchased the samsung icon wireless headphones. The reviews said that they play twice as long if you download the music directly onto them rather than using bluetooth to listen. Someone, somewhere ...
  • Rqangel
  • Casual Listener
  • 4155 Views
  • 4 replies
  • 1 likes
  • 4155 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to make a collaborative playlist?

About 2 months ago, I made a collaborative playlist. Now, I can't. I can't see the collaborative opinion, when I click the '...' button. Is this fuction avaible?

  • Visitor
  • About 2 months ago, I made a collaborative playlist. Now, I can't. I can't see the collaborative opinion, when I click the '...' button. Is this fuction avaible?
  • Undeterred
  • Regular
  • 3831 Views
  • 6 replies
  • 1 likes
  • 3831 Views
  • 6 replies
  • 1 likes

Superuser Contribution Web player stop when i log out from phone

I usually log in phone app and web player(chrome) at the same time → select my playlist using my phone → choose playing through web player, then i will log out from phone and the web player will keep playing my music. But recently when i log out from...

  • Visitor
  • I usually log in phone app and web player(chrome) at the same time → select my playlist using my phone → choose playing through web player, then i will log out from phone and the web player will keep...
  • Maria
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 130 Views
  • 1 replies
  • 0 likes

Anuncios na conta premium

PlanoGrátis/PremiumPaísBrasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema

  • Visitor
  • Plano Grátis/Premium País Brasil Dispositivo (iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016) Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou pro...
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 3 replies
  • 1 likes
  • Other
  • 198 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can you please unban this IP address?

Plan Free Country Portugal Device Oppo Find X5 Operating System Android 13 My Question or Issue Hi! Can you please unban my IP? Can't login and listen to music using this IP and unfortunately I can't change it with my mobile operator. Spotify app say...

  • Casual Listener
  • Plan Free Country Portugal Device Oppo Find X5 Operating System Android 13   My Question or Issue Hi! Can you please unban my IP? Can't login and listen to music using this I...
  • Joan
  • Moderator
  • 371 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accessing documents

Planfamily PremiumCountryAustraliaDevice iPhone XSMaxOperating SystemiOS 16.6.1My Question or IssueHi, so this is weird and probably not one anyone’s heard before but I don’t know how instead of saving to my files app I have these documents that save...

  • Visitor
  • Plan family Premium Country Australia Device iPhone XSMax Operating System iOS 16.6.1 My Question or Issue Hi, so this is weird and probably not one anyone’s heard before but I don’t know h...
  • Maria
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • Other
  • 145 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't remove Sonos from the app

Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account? Attached screenshot from my account

  • Casual Listener
  • Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account?   Attached scre...
  • Vasil
  • Moderator
  • 943 Views
  • 6 replies
  • 0 likes
  • Account
  • 943 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't access my data.

I requested my listening data and a few days later I was emailed a link that is good for 14 days. When I click on the link (today, on day 1), it says "The link you received was only available temporarily."

  • Visitor
  • I requested my listening data and a few days later I was emailed a link that is good for 14 days. When I click on the link (today, on day 1), it says "The link you received was only available tempora...
  • Maria
  • Moderator
  • 797 Views
  • 3 replies
  • 1 likes
  • 797 Views
  • 3 replies
  • 1 likes

The same device multiple times under Devices

Hello everyone, I've been having the problem for two or possibly more days that my Amazon AEcho devices can no longer be found and that the old entry in Spotify remains there every time I restart an Echo. I have already deactivated the skill and reas...

  • Regular
  • Hello everyone, I've been having the problem for two or possibly more days that my Amazon AEcho devices can no longer be found and that the old entry in Spotify remains there every time I restart an ...
  • Pingus72
  • Regular
  • 916 Views
  • 6 replies
  • 1 likes
  • Connect
    Other
  • 916 Views
  • 6 replies
  • 1 likes

Superuser Contribution search music, filter it dwn to songs , play the song, next song never PLAYS

i pull up search, type anything in search, it formulates a play list, i switch my filter to songs, i play first song in the auto generated search list, it plays all good till here, it gets to the end of the song , (now im looking at along search play...

  • Newbie
  • i pull up search, type anything in search, it formulates a play list, i switch my filter to songs, i play first song in the auto generated search list, it plays all good till here, it gets to the end...
  • Vasil
  • Moderator
  • 120 Views
  • 1 replies
  • 1 likes
  • 120 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tried to watch Joe Rogan podcasts in Ukraine... not available in my country...

"This content is not available in your country", podcasts don't even show up on the desktop app, the playlists are all empty. Great job guys, when his youtube videos will be gone by the end of year how are we going to watch JRE? Literally no alternat...

  • Music Fan
  • "This content is not available in your country", podcasts don't even show up on the desktop app, the playlists are all empty. Great job guys, when his youtube videos will be gone by the end of year h...
  • wyesumu
  • Newbie
  • 30195 Views
  • 99 replies
  • 195 likes
  • Other
  • 30195 Views
  • 99 replies
  • 195 likes

Superuser Contribution Selected Podcast will play a different podcast - FireTV

PlanPremiumCountryCanadaDeviceFireTV 4K My Question or IssueWhen selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a different subscribed podcast and start to play. I did a factory reset on my de...

  • Casual Listener
  • Plan Premium Country Canada Device FireTV 4K   My Question or Issue When selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a di...
  • Joan
  • Moderator
  • 388 Views
  • 6 replies
  • 0 likes
  • Other
    TV
  • 388 Views
  • 6 replies
  • 0 likes

lotr audiobook

PlanPremiumCountryEnglandDeviceGoogle pixel 6a My Question or Issueive been really enjoying listening to the lord of the rings audiobooks narrated by andy serkis, listened to the first one and started two towers yesterday, got about two hours in. but...

  • Casual Listener
  • Plan Premium Country England Device Google pixel 6a   My Question or Issue ive been really enjoying listening to the lord of the rings audiobooks narrated by andy serkis, listened to the...
  • MackeralPhat
  • Casual Listener
  • 1657 Views
  • 18 replies
  • 11 likes
  • Other
  • 1657 Views
  • 18 replies
  • 11 likes

Superuser Contribution Showing Public Playlists

I have all of my music sorted by playlists in folders on my account. Even though all the playlists are marked as public, they don't show up on my account for others to see since they are in a folder of playlists. It would also be nice to have the abi...

  • Visitor
  • I have all of my music sorted by playlists in folders on my account. Even though all the playlists are marked as public, they don't show up on my account for others to see since they are in a f...
  • AlejaR
  • Moderator
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Superuser Contribution DJ and/or kids mode so that songs played while activated don’t contribute to your algorithm

I play songs for my kids and for friends on occasion that I would prefer not be included in the algorithm that suggests artists or adds songs to my personalized playlists. Having a mode to turn off the “tracking” at specific times would be helpful

  • Newbie
  • I play songs for my kids and for friends on occasion that I would prefer not be included in the algorithm that suggests artists or adds songs to my personalized playlists. Having a mode to turn off t...
  • AlejaR
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution both mobile and desktop apps running slowly

Spotify is suddenly running super slow for me both on the desktop app and mobile app. Switching songs, deleting songs from a playlist, removing downloads, loading pages, any function takes multiple seconds to process. A clean reinstall (both devices)...

  • Casual Listener
  • Spotify is suddenly running super slow for me both on the desktop app and mobile app. Switching songs, deleting songs from a playlist, removing downloads, loading pages, any function takes multiple s...
  • Ivelina
  • Moderator
  • 203 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 203 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nova função de letras não aparecem na minha conta

PlanPremiumCountryBrasilDevice(Galaxy A20)Operating System(Android Oreo,Windows 10) My Question or IssueA nova funcionalidade de letras geridas pelo spotify não está disponível na minha conta quando procuro, e usando a conta do meu pai no mesmo dispo...

  • Regular
  • Plan Premium Country Brasil Device (Galaxy A20) Operating System (Android Oreo,Windows 10)   My Question or Issue A nova funcionalidade de letras geridas pelo spotify não está dis...
  • LipeMenegasso
  • Newbie
  • 93699 Views
  • 60 replies
  • 41 likes
  • Account
  • 93699 Views
  • 60 replies
  • 41 likes