Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18177 Views
  • 117 replies
  • 11 likes
  • Other
  • 18177 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21558 Views
  • 9 replies
  • 2 likes
  • Other
  • 21558 Views
  • 9 replies
  • 2 likes

Samsung ue55es8005 - several problems with spotify app

Hi there. I have a samsung ue55es8005, with the spotify app. Not able to play or even sometimes log into my spotify account. Have tried logging directly into spotify account only using username and password (not facebook) and 50% of the time I get a ...

  • Newbie
  • Hi there.    I have a samsung ue55es8005, with the spotify app. Not able to play or even sometimes log into my spotify account.    Have tried logging directly into spotify acc...
  • chilli-cheese
  • Regular
  • 7550 Views
  • 18 replies
  • 1 likes
  • Samsung
  • 7550 Views
  • 18 replies
  • 1 likes

Using USB with my Nexus 5

I downloaded Spotify Launcher, exe and downloaded music to my USB. Since my Nexus 5 has very little memory, I have to play from a USB. How do I play the music on my USB with the Spotify app on my phone? Looking to default my player to the USB instead...

  • Casual Listener
  • I downloaded Spotify Launcher, exe and downloaded music to my USB.  Since my Nexus 5 has very little memory, I have to play from a USB.  How do I play the music on my USB with the Spotify a...
  • kirish
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • Connect
  • 394 Views
  • 2 replies
  • 0 likes

free trial on ps4 ended

Spoiler (Highlight to read) I have just recently moved to Germany because my dad is in the military and I had the free trial of spotify on my playstation 4 for a while and then one day when I got on the app, instead of taking me to the main menu, it ...

  • Newbie
  •   I have just recently moved to Germany because my dad is in the military and I had the free trial of spotify on my playstation 4 for a while and then one day when I got on the app, i...
  • 410 Views
  • 0 replies
  • 0 likes
  • Other
  • 410 Views
  • 0 replies
  • 0 likes

Spotify slowing computer and using a lot of memory to run.

Hello, I am having some technical trouble and this was the board that closet resembled the help I need. Spotify is causing my computer to run slowly, including causing scripts to fail on my computer. I usually start by opening the windows Task Manage...

  • Visitor
  • Hello,   I am having some technical trouble and this was the board that closet resembled the help I need.   Spotify is causing my computer to run slowly, including causing scripts t...
  • eunans
  • Newbie
  • 6286 Views
  • 3 replies
  • 0 likes
  • Other
  • 6286 Views
  • 3 replies
  • 0 likes

Web Player Bug: scrolling elements don't update when song changes

Background info first:Google Chrome 43.0.2357.124 (64-bit) (default flags)Firefox 38.0 (default settings, no add ons)Ubuntu 14.10 64bit on latest updates On songs where the title/artist in the div with id="player" are longer than fits in the div, the...

  • Newbie
  • Background info first: Google Chrome 43.0.2357.124 (64-bit) (default flags) Firefox 38.0 (default settings, no add ons) Ubuntu 14.10 64bit on latest updates   On songs where the title/artis...
  • 372 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 372 Views
  • 0 replies
  • 0 likes

Spotify can not connect to Sonos

Long time user from Spotify premium, on Sonos and family membership. Suddenly Sonos can't connect to spotify. It says its been connected but I am not able to browse music or any. Used to work just fine. Can you please help. I've been in contact with ...

  • Newbie
  • Long time user from Spotify premium, on Sonos and family membership. Suddenly Sonos can't connect to spotify. It says its been connected but I am not able to browse music or any. Used to work just fi...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Samsung TV App Error ID2

I will use the spotify app and I am getting error ID2 when I try to open a song. My Device is a UE26EH4510. I already updated the software. Any ideas?

  • Regular
  • I will use the spotify app and I am getting error ID2 when I try to open a song. My Device is a UE26EH4510. I already updated the software. Any ideas?
  • 308 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 308 Views
  • 0 replies
  • 0 likes

Deactivate Autoplay (Play ONLY ONE song from Playlist)

Hi there!On my premium account I have some selfmade playlists. Now I sometimes want to listen to one song without letting Spotify autoplay the next song in the playlist right afterwards. Is there any possibility? The only workaround I found is to put...

  • Newbie
  • Hi there! On my premium account I have some selfmade playlists. Now I sometimes want to listen to one song without letting Spotify autoplay the next song in the playlist right afterwards. Is there a...
  • Swanny
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 572 Views
  • 1 replies
  • 0 likes

Added Tracks - Unable to see

I am unable to view the added tracks that are saved in my playlists. For example, my Cardio playlist said there are 88 new songs in that playlist. From when I started following that playlist there should be over 100 songs on there and there's not. It...

  • Regular
  • I am unable to view the added tracks that are saved in my playlists. For example, my Cardio playlist said there are 88 new songs in that playlist. From when I started following that playlist there sh...
  • 227 Views
  • 0 replies
  • 0 likes
  • Other
  • 227 Views
  • 0 replies
  • 0 likes

Top 100 Pop Tracks on Spotify playlist seems out of date

Hi,I follow the Top 100 Pop Tracks on Spotify playlist and it would seem to be out of date. The top song is still Dark Horse and a lot of the songs in the Top 10 are really old. I also follow the Top 10 Tracks on Spotify and there are definitely a lo...

  • Newbie
  • Hi, I follow the Top 100 Pop Tracks on Spotify playlist and it would seem to be out of date. The top song is still Dark Horse and a lot of the songs in the Top 10 are really old. I also follow the...
  • 237 Views
  • 0 replies
  • 0 likes
  • Other
  • 237 Views
  • 0 replies
  • 0 likes

Starred playlist not public

Hello, I've just realized that my "Starred" playlist has never been public nor can I set it to public. I looked around in various places to set it to public. Desktop client:When I right click on the playlist in the left side I don't see an option to ...

  • Newbie
  • Hello,   I've just realized that my "Starred" playlist has never been public nor can I set it to public. I looked around in various places to set it to public.   Desktop client: When I...
  • MattSuda
  • Spotify Star
  • 1709 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 1709 Views
  • 1 replies
  • 0 likes

Sharing my Starred playlist

Hi,I've been trying to share my starred playlist with some friends, but they can never see anything on it. They can see all my other lists. Does anyone have an idea what the issue is or how to fix it? Link: https://open.spotify.com/user/nsnyderxc/sta...

  • Music Fan
  • Hi, I've been trying to share my starred playlist with some friends, but they can never see anything on it. They can see all my other lists. Does anyone have an idea what the issue is or how to fix ...
  • jakezze01
  • Music Fan
  • 1770 Views
  • 6 replies
  • 1 likes
  • music
  • 1770 Views
  • 6 replies
  • 1 likes

flash requirement for webplayer in regard of Apples announcement to launch streaming service

A while ago I posted the following question to which I haven't received much feedback: https://community.spotify.com/t5/Help-Web-Player/Web-Player-please-create-flash-free-option-and-offer-HTML5/m-p/1020323 My problem still remains: I am using an ope...

  • Regular
  • A while ago I posted the following question to which I haven't received much feedback:   https://community.spotify.com/t5/Help-Web-Player/Web-Player-please-create-flash-free-option-and-offer-H...
  • 353 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 353 Views
  • 0 replies
  • 0 likes

Can't find account

I do not know what email or username is associated with my premium account

  • Newbie
  • I do not know what email or username is associated with my premium account
  • mapuya19
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Other
  • 296 Views
  • 1 replies
  • 0 likes

Music not syncing across devices

A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other playlists sync fine, why is my starred playlist not syn...

  • Regular
  • A cople of days ago, I was using spotify on my computer to edit my stared playlist. After doing songs arent syncing on my starred playlist across my devices (phone, ipad and computer). All other play...
  • user-removed
  • Not applicable
  • 412 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 412 Views
  • 3 replies
  • 0 likes

Web Player Malfunctions

I'm not sure if anyone else has experienced this error, but I deal with it at least two or three times a day. After long periods of use in the web player, I've noticed that the web player will start to crap out on me. I'm talking like, 4-5 hours of c...

  • Casual Listener
  • I'm not sure if anyone else has experienced this error, but I deal with it at least two or three times a day. After long periods of use in the web player, I've noticed that the web player will start ...
  • Psichi
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 451 Views
  • 2 replies
  • 0 likes

Broken Audio track

The song Love Is Unkind by Danko Jones, at the end of the track there is about 2 min silence follow by a load static noise for another min or so The track is listed as being 6.46 long, but it ends at 4:13, then at 5:44 the noice begin and last until ...

  • Newbie
  • The song Love Is Unkind by Danko Jones, at the end of the track there is about 2 min silence follow by a load static noise for another min or so   The track is listed as being 6.46 long, but i...
  • 227 Views
  • 0 replies
  • 0 likes
  • music
    Other
    Samsung
  • 227 Views
  • 0 replies
  • 0 likes

Kind of bad service at the support

I'm curious... Am I the only getting bad service when writing to support@spotify.com?5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice a mounth, and one 'fixed' the problem, by refunding on...

  • Casual Listener
  • I'm curious... Am I the only getting bad service when writing to support@spotify.com? 5 different supporters has wrote back to me: 4 doesn't understand that I do not wan't to pay for Spotify twice...
  • Jason
  • Spotify Legend
  • 416 Views
  • 4 replies
  • 0 likes
  • Other
  • 416 Views
  • 4 replies
  • 0 likes

Getting Spotify songs on other devices

Ok so here's my question. I know this is NOT really a "windows" question.I know thanks to the "general questions" section that Spotify really only supports IOS devices. I have an I-pod Nano and the section says it doesn't support that device. ok. Soo...

  • Casual Listener
  • Ok so here's my question. I know this is NOT really a "windows" question. I know thanks to the "general questions" section that Spotify really only supports IOS devices. I have an I-pod Nano and the...
  • SumYungGuy1975
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 425 Views
  • 2 replies
  • 0 likes