Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Noodlewhips

Casual Listener

28422 Views

153 replies

14 likes

Other
  • 28422 Views
  • 153 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23850 Views

9 replies

2 likes

Other
  • 23850 Views
  • 9 replies
  • 2 likes

Solved!! "Provocative Piano" album incorrect

The album labeled as **bleep** Hyman's "Provacative Piano" on Spotify is some other album entirely.spotify:album:2cruIfbxOCyoNkZVcLcGDuI don't know what it is, but it's not even a piano album. (It's mostly electric organ.) The only clue I have is tha...

Regular

The album labeled as **bleep** Hyman's "Provacative Piano" on Spotify is some other album entirely. spotify:album:2cruIfbxOCyoNkZVcLcGDu I don't know what it is, but it's not even a piano...

ALIckel

Regular

1037 Views

2 replies

0 likes

Band
Jazz
  • 1037 Views
  • 2 replies
  • 0 likes

Using Spotify on my Samsung TV

Hello!I have a smart tv Samsung UN40H5103 (Series 5) and i'm not finding the Spotify there to install.Do you have any idea why, or any prevision for it to be available again? ('cause i guess that in the past it was...) Thks, and sorry my bad english ...

Newbie

Hello! I have a smart tv Samsung UN40H5103 (Series 5) and i'm not finding the Spotify there to install. Do you have any idea why, or any prevision for it to be available again? ('cause i guess th...

842 Views

0 replies

1 likes

Other
Samsung
  • 842 Views
  • 0 replies
  • 1 likes

Can't get rid of PS4-946 device on my account

Hello! I have a premium spotify account, and i have 3 devices only that is logged in to my account.However, last night I discovered something disturbing. I was going to change to my device in the living-room when suddenly I got my eyes on a device na...

Newbie

 Hello!   I have a premium spotify account, and i have 3 devices only that is logged in to my account. However, last night I discovered something disturbing. I was going to change to my ...

638 Views

0 replies

0 likes

Other
  • 638 Views
  • 0 replies
  • 0 likes

Can you deactivate Spotify Connect?

Hi, I want to know if you can deactivate Spotify Connect? It bothers me alot, that all my devices play music, even if I only use one device. For example, if I listen to Spotify with my smartphone, my tablet and other devices will play the music too. ...

Newbie

Hi,   I want to know if you can deactivate Spotify Connect?   It bothers me alot, that all my devices play music, even if I only use one device. For example, if I listen to Spotify with...

angelaharvey

Newbie

351 Views

1 replies

2 likes

Connect
  • 351 Views
  • 1 replies
  • 2 likes

Solved!! Offline Access with Spotify Connect on AV Receivers

Is offline playback supported on any of the Spotify Connect receivers, especially Denon & Marantz? Streaming at higher quality is killing my data usage so prefer to stay offline. Assuming there is no storage on the reveiver, can I use a USB thumb dri...

Regular

Is offline playback supported on any of the Spotify Connect receivers, especially Denon & Marantz?  Streaming at higher quality is killing my data usage so prefer to stay offline. &nbsp...

GreenMcMurray

Regular

568 Views

1 replies

0 likes

Connect
  • 568 Views
  • 1 replies
  • 0 likes

How can I play songs on my Nokia Lumia 635?

I downloaded Spotify on my new Nokia Lumia 635 last night so I could start using it today. But there's 1 thing I'm having trouble with - playing a song. I can press 'shuffle play' so I can listen to songs related to that artist/band, but I can't seem...

Music Fan

I downloaded Spotify on my new Nokia Lumia 635 last night so I could start using it today. But there's 1 thing I'm having trouble with - playing a song. I can press 'shuffle play' so I can listen to ...

645 Views

0 replies

0 likes

WP 8
  • 645 Views
  • 0 replies
  • 0 likes

Listening history causing performance problems

Hi!So listening history is causing performance problems after the history goes over about 200-400 songs. The whole interface becomes very sluggish and unresponsive. Every action has a delay which gets worse over time.The issue can be fixed by deletin...

Music Fan

Hi! So listening history is causing performance problems after the history goes over about 200-400 songs. The whole interface becomes very sluggish and unresponsive. Every action has a delay which g...

253 Views

0 replies

0 likes

Other
  • 253 Views
  • 0 replies
  • 0 likes

[WP 8.1] distorted audio via Bluetooth in Mazda3 BM MZC

Hi there, I own a Lumia 735 with 8.1 Denim and Mazda 3 BM with MZD Connect ver 31.I have a problem connecting the phone with MZD Mazda Connect in my car: 1) connection via bluetooth is quite often broken, often torn and distorted while streamed from ...

Visitor

Hi there,   I own a Lumia 735 with 8.1 Denim and Mazda 3 BM with MZD Connect ver 31. I have a problem connecting the phone with MZD Mazda Connect in my car:   1) connection v...

icavalera

Casual Listener

1186 Views

2 replies

1 likes

WP 8
  • 1186 Views
  • 2 replies
  • 1 likes

BMW ConnectedDrive - ETA FOR A FIX?

Where are we with the fix, its been weeks since the 3.0.0 update and its still not working. I pay £10 a month for this and its not working. BMW, 3.0.0BMW, 3.0.WHERE ARE WE!?!!?!? Papillon

Newbie

Where are we with the fix, its been weeks since the 3.0.0 update and its still not working.   I pay £10 a month for this and its not working.  BMW, 3.0.0BMW, 3.0. WHERE ARE WE!?!!?!? &...

Robbut

Newbie

412 Views

1 replies

1 likes

Other
  • 412 Views
  • 1 replies
  • 1 likes

Regional issue for many tracks on WP 8.1

Tons of good albums are displayed for my followed artists but many return that "track not available ..." message when I try to listen.Firstly, I'm a paying subscriber and feel I should have access to anything and everything. But if paying to listen d...

Newbie

Tons of good albums are displayed for my followed artists but many return that "track not available ..." message when I try to listen. Firstly, I'm a paying subscriber and feel I should have acces...

179 Views

0 replies

0 likes

WP 8
  • 179 Views
  • 0 replies
  • 0 likes

Free trial permanent

Hi all.Need urgent help! I'm using spotify to do my sisters wedding music. For this weekend. I've signed up to a free premium trial and have all my playlists made up and save. However I've heard all these horror stories about the free trials and adds...

Casual Listener

Hi all. Need urgent help! I'm using spotify to do my sisters wedding music. For this weekend. I've signed up to a free premium trial and have all my playlists made up and save. However I've heard ...

saz08

Casual Listener

1242 Views

2 replies

0 likes

Other
  • 1242 Views
  • 2 replies
  • 0 likes

[WP8/7] Pretty close to cancelling my premium subscription because of all the bugz!!!

Guys, your support on the Windows Phone platform is rubbish! I do not just mean the application - these forums are littered with posts about WPx issues and I am yet to see a Spotify rep respond to ANY OF THEM! I use WP8 however this thread for WP7.5,...

Casual Listener

Guys, your support on the Windows Phone platform is rubbish! I do not just mean the application - these forums are littered with posts about WPx issues and I am yet to see a Spotify rep respond to AN...

277 Views

0 replies

1 likes

WP 8
  • 277 Views
  • 0 replies
  • 1 likes

Solved!! iPod sync for premium

Hi, I have an iphone but am struggling for memory so want to sync my ipod nano to spotify, also it is smaller for carrying around in pocket when out and about. I read you could do this without the app, you would loose all your itunes music off it, wh...

Newbie

Hi, I have an iphone but am struggling for memory so want to sync my ipod nano to spotify, also it is smaller for carrying around in pocket when out and about.  I read you could do this without ...

Amarro

Community Legend

549 Views

1 replies

0 likes

Other
  • 549 Views
  • 1 replies
  • 0 likes

Spotify App for Nokia C5-00

Hello! Is Nokia C5-00 still supported? I have some trouble to find the spotify app... (I am premium user) Would be glad if somebody could help...

Newbie

Hello!   Is Nokia C5-00 still supported?  I have some trouble to find the spotify app...   (I am premium user)   Would be glad if somebody could help...

1249 Views

0 replies

0 likes

Symbian
  • 1249 Views
  • 0 replies
  • 0 likes

adding more then 1 track to playlist

hey guys, i got a problem. when i want to add some tracks from my local files to a playlist i have to add them 1by1. its super annyoing. when i mark all of the tracks and press at the 3 points and choose add to playlist it only adds 1 song. its the l...

Newbie

hey guys, i got a problem. when i want to add some tracks from my local files to a playlist i have to add them 1by1. its super annyoing. when i mark all of the tracks and press at the 3 points and ch...

267 Views

0 replies

0 likes

music
  • 267 Views
  • 0 replies
  • 0 likes

Your Music coming to Roku?

I love the new Your Music feature. But now that I've moved all my album-based playlists to Your Music, I realize I have no access to them on my Roku. Any idea when this feature is coming to the Spotify Roku channel? thanks ron

Music Fan

I love the new Your Music feature. But now that I've moved all my album-based playlists to Your Music, I realize I have no access to them on my Roku. Any idea when this feature is coming to the Spoti...

buddy904

Regular

1162 Views

7 replies

3 likes

Other
  • 1162 Views
  • 7 replies
  • 3 likes

[LG SmartTV 2013] Not available in app store (South America)

If you go to any help page for Spotify in South America, the help page for LG products says it supports 2013 Smart TVs.But if you go to any south america LG store, no Spotify app is available. They are available only for 2014 TVs (webOS). All Spotify...

Newbie

If you go to any help page for Spotify in South America, the help page for LG products says it supports 2013 Smart TVs. But if you go to any south america LG store, no Spotify app is available. They...

535 Views

0 replies

4 likes

Other
  • 535 Views
  • 0 replies
  • 4 likes

Solved!! [Other Platform][Other] BUG FIX Community forum post oddity

I don't know if this is a suitable place to post this but didn't see anywhere more obvious from a quick look around. I've noticed a couple of times that when I edit a post I've made, then edit it again... sometimes a load of code "junk" appears at th...

Roadie

I don't know if this is a suitable place to post this but didn't see anywhere more obvious from a quick look around. I've noticed a couple of times that when I edit a post I've made, then edit it aga...

madpw

Roadie

1196 Views

6 replies

1 likes

Other
Other Platform
  • 1196 Views
  • 6 replies
  • 1 likes