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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

27950 Views

152 replies

14 likes

Other
  • 27950 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23800 Views

9 replies

2 likes

Other
  • 23800 Views
  • 9 replies
  • 2 likes

Solved!! Nine faces?

Primarily, I use Windows to enjoy Spotify. I downloaded an update to a newer version yesterday, and now, nine random faces take a fourth of the desktop screen. I don't use Facebook, and I don't need to "Find Friends" through Spoitfy. How do I turn of...

Casual Listener

Primarily, I use Windows to enjoy Spotify.  I downloaded an update to a newer version yesterday, and now, nine random faces take a fourth of the desktop screen.  I don't use Facebook, and I...

Desmond

Casual Listener

478 Views

2 replies

0 likes

Other
  • 478 Views
  • 2 replies
  • 0 likes

Streaming rate on Now TV box

What is the streaming rate on the Now TV box (similar to Roku) in the UK in kbps. Is it 80, 160 or 320 kbps or some other rate?

Music Fan

What is the streaming rate on the Now TV box (similar to Roku) in the UK in kbps.  Is it 80, 160 or 320 kbps or some other rate?

MattSuda

Spotify Star

432 Views

1 replies

0 likes

Other
  • 432 Views
  • 1 replies
  • 0 likes

Can't download cut files to mobile

Hi, due to a certain reason (see below ifyou're interested) I've cut dowm some local mp3 files to 45 seconds. After having done so, I integrated them in a spotify playlist (Cortinas) on the PC. As they are now in the PC playlist, I can integrate them...

Newbie

Hi,   due to a certain reason (see below ifyou're interested) I've cut dowm some local mp3 files to 45 seconds. After having done so, I integrated them in a spotify playlist (Cortinas) on the ...

195 Views

0 replies

0 likes

Samsung
  • 195 Views
  • 0 replies
  • 0 likes

An Album appears in search - but "not available in the current region"

I've been waiting like a mad new Nightwish "Endless Forms Most Beautiful", and it appears now in search resultsspotify:album:34cB85J5qbh5R08ce4c2HX Why "Cant' play this track - Sorry it is not available in the current region"?

Regular

I've been waiting like a mad new Nightwish "Endless Forms Most Beautiful", and it appears now in search results spotify:album:34cB85J5qbh5R08ce4c2HX   Why "Cant' play this track - Sorry it is...

GrumpyDad

Regular

535 Views

5 replies

0 likes

Other
  • 535 Views
  • 5 replies
  • 0 likes

One last request for: Nightwish - Imaginaerum..... Show your support!

So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basically calling out to the label and Spotify to come ...

Casual Listener

So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basi...

MattSuda

Spotify Star

2609 Views

3 replies

11 likes

  • 2609 Views
  • 3 replies
  • 11 likes

Chromecast SDK

Hello, today Google released the software development kit for the Chromecast. It can be found here: https://developers.google.com/cast/ I would like to voice my support for Spotify supporting the Chromecast. <br><br>Thank you

Newbie

Hello, today Google released the software development kit for the Chromecast. It can be found here:  https://developers.google.com/cast/   I would like to voice my support for Spotify...

JefDeCoster

Casual Listener

1678 Views

2 replies

19 likes

Other
  • 1678 Views
  • 2 replies
  • 19 likes

My playlists are gone

Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.

Newbie

Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.

MattSuda

Spotify Star

325 Views

1 replies

0 likes

Other
  • 325 Views
  • 1 replies
  • 0 likes

David Guetta missing

Hello,since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable? GreetzNico

Casual Listener

Hello, since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable?  Greetz Nico

MattSuda

Spotify Star

593 Views

2 replies

0 likes

music
  • 593 Views
  • 2 replies
  • 0 likes

Google Ads in Spotify Premimum ?!

Cen someone explain google ads in spotify to me? (like in attachment) I have premimum account.I use Mac and spotify for mac, but i never before see such an ugly ads...Is it some kind of new feature. Yon can listen to music and buy lawn mower for a ha...

Casual Listener

Cen someone explain google ads in spotify to me? (like in attachment)   I have premimum account. I use Mac and spotify for mac, but i never before see such an ugly ads... Is it som...

alekgk

Casual Listener

954 Views

1 replies

0 likes

Other
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! [Offline Devices] Wrong last updated dates

Hello!! I have a confusion and possibly an issue. When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-01, which cannot be true. I wonder if anyone has a clue of what's go...

Visitor

Hello!!  I have a confusion and possibly an issue.  When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-...

MattSuda

Spotify Star

358 Views

1 replies

0 likes

Other
  • 358 Views
  • 1 replies
  • 0 likes

PS4 still playing adverts even though i subscribed to premum

Hi i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription is free. Yet when i log into spotify.com is says its premium...

Newbie

Hi   i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription ...

Jordi

Community Legend

1477 Views

2 replies

0 likes

music
  • 1477 Views
  • 2 replies
  • 0 likes

Windowsphone app tells I am offline - which is not true

I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. Strange: Despite this message I can see all my saved a...

Casual Listener

I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. &n...

JMR

Casual Listener

307 Views

2 replies

0 likes

WP 8
  • 307 Views
  • 2 replies
  • 0 likes

Windows phone version is botch

Hi ! Can you make an effort to develop an decent application of spotify for windows phone ? The design is pretty nice but the performances ... The app is slow, not optimizied and crash often, and where is spotify connect ????

Regular

Hi !     Can you make an effort to develop an decent application of spotify for windows phone ?   The design is pretty nice but the performances ...   The app is slow, not ...

600 Views

0 replies

3 likes

WP 8
  • 600 Views
  • 0 replies
  • 3 likes

PS4 + Spotify Mobile Connect = Desynched Info

I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the current track is wrong. Trying to pause a song via...

Newbie

I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the...

479 Views

0 replies

0 likes

Connect
  • 479 Views
  • 0 replies
  • 0 likes

[WP 8] App crashes everytime after +/- 1 minute after startup

Hi, Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute after startup. When I open the app on the ' Home' page I get t...

Regular

Hi,   Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute af...

301 Views

0 replies

0 likes

WP 8
  • 301 Views
  • 0 replies
  • 0 likes

Songs repeating on PS4 with repeat off

I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started with in the beginning so it would go from song 1 th...

Newbie

I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started ...

1039 Views

0 replies

3 likes

music
  • 1039 Views
  • 0 replies
  • 3 likes

[Other Platform][Partnerships] Playstation Music Needs Social

I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "more ubiquitous" and essentially be the center of the ...

Casual Listener

I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "mor...

Marco

Community Legend

954 Views

4 replies

0 likes

Other Platform
Partnerships
  • 954 Views
  • 4 replies
  • 0 likes

[Windows Phone] BUG: Windows Phone pinned albums start playing on app resume

It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done that then when the app resumes (either because you'...

Music Fan

It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done ...

BGBrereton

Music Fan

589 Views

2 replies

0 likes

Windows Phone
  • 589 Views
  • 2 replies
  • 0 likes

POLK Audio Devices

When do you think Polk Audio will be added as a partner device? I was told it would happen in March, but haven't seen any announcements. Can you update me on status?

Newbie

When do you think Polk Audio will be added as a partner device?  I was told it would happen in March, but haven't seen any announcements.  Can you update me on status?

319 Views

0 replies

0 likes

Connect
Other
  • 319 Views
  • 0 replies
  • 0 likes

Spotify won't play 'my music' when offline

I've had a look round the Internet but not found anything to sort my problem!I am a premium spotify user with 2gb left on my phone, I have an iPhone 5c but whenever I go to play music on 'my music offline, it won't let me! I can sync whole playlist f...

Casual Listener

I've had a look round the Internet but not found anything to sort my problem! I am a premium spotify user with 2gb left on my phone, I have an iPhone 5c but whenever I go to play music on 'my music ...

dinomight

Spotify Star

1432 Views

3 replies

0 likes

music
  • 1432 Views
  • 3 replies
  • 0 likes