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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Noodlewhips

Casual Listener

28422 Views

153 replies

14 likes

Other
  • 28422 Views
  • 153 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23850 Views

9 replies

2 likes

Other
  • 23850 Views
  • 9 replies
  • 2 likes

[WP 8] Partial Offline Mode after Update 5.1.0.0

I updated Spotify on 26. February 2015 to the current version. Since then a really annoying bug appears. When I try to listen to a song I'll get the message "Sorry, you can't do this in offline mode". But I'm not actually offline because I can make t...

Newbie

I updated Spotify on 26. February 2015 to the current version. Since then a really annoying bug appears. When I try to listen to a song I'll get the message "Sorry, you can't do this in offline mode"...

480 Views

0 replies

1 likes

WP 8
  • 480 Views
  • 0 replies
  • 1 likes

hide recently played artists

Since the new desktop update, the option in settings to show or hide recently played/top artists has disappeared. How can I hide them?

Casual Listener

Since the new desktop update, the option in settings to show or hide recently played/top artists has disappeared. How can I hide them? 

MattSuda

Spotify Star

1865 Views

1 replies

5 likes

Other
  • 1865 Views
  • 1 replies
  • 5 likes

premium

I send my card number which is ATM card . It is not a credit card ,so the system did not accept my card . I can ask to all why my card is unvalid to that situation because of ATM card or diffrent situation?

Newbie

I send my card number which is ATM card . It is not a credit card ,so the system did not accept my card . I can ask to all why my card is unvalid to that situation because of ATM card or diffrent sit...

MattSuda

Spotify Star

226 Views

1 replies

0 likes

Samsung
  • 226 Views
  • 1 replies
  • 0 likes

issue with play delay

I recently updated to 1.0.1060 and have been having issues with delays between songs. Sometimes it takes up to 20 seconds before the track begins to play. I dont believe this is a connection issue as this is happening on both my home and work wifi, a...

Casual Listener

I recently updated to 1.0.1060 and have been having issues with delays between songs. Sometimes it takes up to 20 seconds before the track begins to play. I dont believe this is a connection issue as...

Amarro

Community Legend

750 Views

3 replies

1 likes

  • 750 Views
  • 3 replies
  • 1 likes

Solved!! Latest Update for Windows

So one of the great things I loved about Spotify is the ease in jumping around from song to song or clicking on the currently playing song and it taking me directly to where that song is located on my playlist. This was easy to do when searching for ...

Newbie

So one of the great things I loved about Spotify is the ease in jumping around from song to song or clicking on the currently playing song and it taking me directly to where that song is located on m...

MattSuda

Spotify Star

465 Views

1 replies

0 likes

Other
  • 465 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Nokia E90

Hey to all! was using my iphone but switched back to my beloving nokia e90. so was searching the www for any symbian version of spotify. found a version and was trying to install it my e90. alert came up saying my mobile phone is not supported. anybo...

Newbie

Hey to all!   was using my iphone but switched back to my beloving nokia e90. so was searching the www for any symbian version of spotify. found a version and was trying to install it my e90. ...

MattSuda

Spotify Star

1174 Views

2 replies

0 likes

Symbian
  • 1174 Views
  • 2 replies
  • 0 likes

Solved!! Dead Can Dance - Anastasis missing?

Hi there, not quite sure whether this is the right thread to ask, but I'm wondering: What happened to DCDs album Anastasis?I know I once had a playlist of it but can't find the album anymore on spotify? Tom

Casual Listener

Hi there,   not quite sure whether this is the right thread to ask, but I'm wondering: What happened to DCDs album Anastasis? I know I once had a playlist of it but can't find ...

MattSuda

Spotify Star

500 Views

1 replies

0 likes

music
  • 500 Views
  • 1 replies
  • 0 likes

Can you create a ID3 tagger application using Spotify API?

Forgive me if this is the wrong place, as I did not see a spotify developer board. I'm trying to find a good API that will allow me to get artist, album and most importantly cover-art with the ability to save that data to a users audio files (ID3 tag...

Newbie

Forgive me if this is the wrong place, as I did not see a spotify developer board.   I'm trying to find a good API that will allow me to get artist, album and most importantly cover-art with t...

673 Views

0 replies

1 likes

Other
  • 673 Views
  • 0 replies
  • 1 likes

Could you help me out

Hi I recently signed up for the Spotify 1 Month Free Trial and I honestly I like Spotify alot but I dont use it as much as what I thought and when I wasnt able to deactivate my account in time before they started charging me so does anyone know how t...

Newbie

Hi I recently signed up for the Spotify 1 Month Free Trial and I honestly I like Spotify alot but I dont use it as much as what I thought and when I wasnt able to deactivate my account in time before...

mamapittbull051

Casual Listener

501 Views

4 replies

0 likes

  • 501 Views
  • 4 replies
  • 0 likes

*I wish I would have never installed Spotify's latest version.

Since my prompted install via Spotify, all the following problems have occurred, and yet to be fixed. Going on 2 weeks now! I contacted their Spotify email, and their customer service peeps were, well, lets say, useless. The facebook team did help, a...

Music Fan

Since my prompted install via Spotify, all the following problems have occurred, and yet to be fixed. Going on 2 weeks now! I contacted their Spotify email, and their customer service peeps were, wel...

325 Views

0 replies

1 likes

  • 325 Views
  • 0 replies
  • 1 likes

Spotify cutting out when using JBL flip speaker

Can someone help me? I will start a playlist only to have speaker cut out. Sometimes it makes it through 1song while other times cuts out sooner. When I listen only on my Android phone, no problems at all. The minute I connect to JBL, I'm lucky to ge...

Newbie

Can someone help me? I will start a playlist only to have speaker cut out. Sometimes it makes it through 1song while other times cuts out sooner. When I listen only on my Android phone, no problems a...

3359 Views

0 replies

6 likes

Other
  • 3359 Views
  • 0 replies
  • 6 likes

Solved!! Error regarding the artist "The Sword"

I'm having troubles with the artist "The Sword". I've got Premium, live in Denmark. 2 issuses: A) Some kind of data/filing error. B) An album is not available at all. A)In my Windows 7 desktop app, a search for "The Sword", results in two identical h...

Regular

I'm having troubles with the artist  "The Sword". I've got Premium, live in Denmark.   2 issuses: A) Some kind of data/filing error. B) An album is not available at all.   A) In m...

MattSuda

Spotify Star

1264 Views

6 replies

0 likes

Other
Premium
  • 1264 Views
  • 6 replies
  • 0 likes

Solved!! No more embedded link? What gives?

I used to right-click on tracks to get the code to implement music into my site, but it's not there anymore (the option). Help?!

Newbie

I used to right-click on tracks to get the code to implement music into my site, but it's not there anymore (the option). Help?!

MattSuda

Spotify Star

651 Views

1 replies

0 likes

Connect
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Gramofon Discount

Whats the deal with this Gramofon offer?? How do you get the discounted price? Is there a promo code?? Every so often, we like to drop you an email to help you get the most out of Premium. This time, it’s Premium at home. Did you know? You can contro...

Casual Listener

   Whats the deal with this Gramofon offer?? How do you get the discounted price? Is there a promo code??     Every so often...

tkso23

Regular

6674 Views

6 replies

0 likes

Other
  • 6674 Views
  • 6 replies
  • 0 likes

conflict with outlook

Since last update Spotify is conflicting with Outlook. It works ok for about 3 hours, then it doesn't support color and turns screen blue, then my email locks up. I need to close Spotify and then re-open. Happens again and again all day. I have done ...

Regular

Since last update Spotify is conflicting with Outlook.  It works ok for about 3 hours, then it doesn't support color and turns screen blue, then my email locks up.  I need to close Spotify ...

274 Views

0 replies

0 likes

music
  • 274 Views
  • 0 replies
  • 0 likes

Cannot connect Pionner AV 2024 with spotify

Hi there, I have recently bought a Pioneer AV 2024 to play my Spotify music via my surround system. I have downloaded the app of Pioneer and there I find a Spotify logo. When I click on it it says: "The spotify function can only be used in countries ...

Casual Listener

Hi there,   I have recently bought a Pioneer AV 2024 to play my Spotify music via my surround system. I have downloaded the app of Pioneer and there I find a Spotify logo. When I click on it i...

MattSuda

Spotify Star

496 Views

3 replies

0 likes

Connect
Other
  • 496 Views
  • 3 replies
  • 0 likes

Solved!! problems with shuffle and playlist

I've been having some problems with Spotify lately.Suddenly my Spotify won't shuffle anymore, it starts with a random song in my list of favorits and eventhough shuffle is on, it still plays in the normal order. Also, if I want to listen to a specifi...

Casual Listener

I've been having some problems with Spotify lately. Suddenly my Spotify won't shuffle anymore, it starts with a random song in my list of favorits and eventhough shuffle is on, it still plays in the...

MattSuda

Spotify Star

456 Views

3 replies

0 likes

music
Other
  • 456 Views
  • 3 replies
  • 0 likes