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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5780 Views
  • 40 replies
  • 6 likes
  • Other
  • 5780 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18810 Views
  • 9 replies
  • 2 likes
  • Other
  • 18810 Views
  • 9 replies
  • 2 likes

Playlist Recovery - 1 week and counting...

As many others have recently attempted to do, I recently tried to disconnect my Spotify account from my Facebook account. When I submitted a ticket, I was told the only solution is for me to cancel my current account, and create a new one without the...

  • Visitor
  • As many others have recently attempted to do, I recently tried to disconnect my Spotify account from my Facebook account. When I submitted a ticket, I was told the only solution is for me to cancel m...
  • user-removed
  • Not applicable
  • 549 Views
  • 2 replies
  • 0 likes
  • 549 Views
  • 2 replies
  • 0 likes

[BB] 9790 Bold - still only premium version?

Dear Spotify users! Could anyone confirm or put me right that I need premium account to use Spotify agent on my BlackBerry 9790? While I’m listening Spotify on my PC still heat advert that now I can listen Spotify on my mobile device for free – not m...

  • Newbie
  • Dear Spotify users!   Could anyone confirm or put me right that I need premium account to use Spotify agent on my BlackBerry 9790? While I’m listening Spotify on my PC still heat adve...
  • Peter__
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Other
  • 546 Views
  • 1 replies
  • 0 likes

Solution needed, can't see my music on denon avr

Hello, I need one of two things to happen
1) To copy the entire my music section to one playlist
2) Acess my music on my denon avr and my ipad

Cheers

  • Regular
  • Hello, I need one of two things to happen <br>1) To copy the entire my music section to one playlist<br>2) Acess my music on my denon avr and my ipad <br><br>Cheers
  • Peter__
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Denon
  • 449 Views
  • 1 replies
  • 0 likes

Downloading MP3s

Is it possible to download tracks into MP3 format so I can burn them to CDs?

  • Newbie
  • Is it possible to download tracks into MP3 format so I can burn them to CDs?
  • Peter__
  • Community Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • Other
  • 336 Views
  • 3 replies
  • 0 likes

premium account and random album playback

Hello I have a premium account but I can play all albums only in random order. It is very very annoying Its bug or a new amazing special feature only for premium users?

  • Regular
  • Hello I have a premium account but I can play all albums only in random order. It is very very annoying   Its bug or a new amazing special feature only for premium users? 
  • DryMarker
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Original account lost!

Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, but i am still missing a few playlists! When i follow...

  • Newbie
  • Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, bu...
  • Peter__
  • Community Legend
  • 1583 Views
  • 5 replies
  • 1 likes
  • 1583 Views
  • 5 replies
  • 1 likes

Windows Phone 8.1 app, v4.0.1.0 - why aren't there parades and confetti about this?

The first time I didn't hear it, I didn't even notice. The second time I didn't hear it, I thought I had to be wrong. So I tried again - and again - and again - and I STILL didn't hear the gaps between songs that ought not to have gaps between them. ...

  • Regular
  • The first time I didn't hear it, I didn't even notice.  The second time I didn't hear it, I thought I had to be wrong.  So I tried again - and again - and again - and I STILL didn't hear th...
  • Peter__
  • Community Legend
  • 1365 Views
  • 2 replies
  • 2 likes
  • 1365 Views
  • 2 replies
  • 2 likes

[WP8.1] Cache size...is there a limit or will it fill my phone.?

HelloI really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, which is currently like 4gb. The faq only says it will...

  • Casual Listener
  • Hello I really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, w...
  • Peter__
  • Community Legend
  • 1957 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 1957 Views
  • 3 replies
  • 0 likes

Messaging not working on mobile app

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

  • Music Fan
  • So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?
  • Peter__
  • Community Legend
  • 1068 Views
  • 6 replies
  • 0 likes
  • Other
  • 1068 Views
  • 6 replies
  • 0 likes

i accidently deleted my musics that i added to my music

hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?

  • Newbie
  • hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?
  • Peter__
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Spotify on multiple devices

I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?

  • Newbie
  • I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?
  • Peter__
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Other
  • 363 Views
  • 1 replies
  • 0 likes

App in LG Smart TV. Argentina Region

Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina.My question is Why the Spotify App is not available in Argentina (south america) region, and other regions does like US.Regards.

  • Newbie
  • Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina. My question is Why the Spotify App is not available in Argentina (south america) r...
  • Peter__
  • Community Legend
  • 1389 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1389 Views
  • 1 replies
  • 0 likes

[WP 8] Deleting offline files

Hey folks, can you help me? Good. Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB with these playlists, but when I removed, the app still using 1...

  • Casual Listener
  • Hey folks, can you help me? Good.   Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB w...
  • Peter__
  • Community Legend
  • 1650 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 1650 Views
  • 6 replies
  • 0 likes

Premium account in China

Hey!
I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank account, but now when I came to China it says they had proble...

  • Casual Listener
  • Hey!<br>I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank ...
  • Peter__
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • Other
  • 640 Views
  • 1 replies
  • 0 likes

Denon And spotify Connect

Hi, I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon X1100 is shown in my Spotify, no matter where i am ... I calle...

  • Newbie
  • Hi,   I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon ...
  • Peter__
  • Community Legend
  • 1080 Views
  • 5 replies
  • 0 likes
  • 1080 Views
  • 5 replies
  • 0 likes

Ücretsiz olarak güncellenmesinin ardından...

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor. Teşekkürler.

  • Newbie
  • Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor.           Teşekkürler.  
  • zoolevation
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! verkeerde titel bij liedje

Kwam er achter dat er bij 2 nummers de titel verwisseld is. Kan ik dit ergens melden aan spotify?

  • Newbie
  • Kwam er achter dat er bij 2 nummers de titel verwisseld is.   Kan ik dit ergens melden aan spotify?
  • Jordi
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

wont disconnect from facebook

Hi, My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my ...

  • Newbie
  • Hi,  My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as tho...
  • kbrooksc
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Spotify 0.9.12.10 for Windows 8.1 consists of critical bug

I installed it on my Asus 8" tablet and worked it correctly. However, there is a critical bug causing this program becoming unusable. On all tablets or laptops, it will stop the playback of music and go into sleep mode when there is inacitivity for a...

  • Music Fan
  • I installed it on my Asus 8" tablet and worked it correctly.  However, there is a critical bug causing this program becoming unusable.  On all tablets or laptops, it will stop the play...
  • kbrooksc
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Other
  • 294 Views
  • 1 replies
  • 0 likes

songs got only 3 mins long...

Mischievous Kiss of Gina by G.NAmany songs got only 3 mins long... i can't enjoy those songs until end...

  • Casual Listener
  • Mischievous Kiss of Gina by G.NA many songs got only 3 mins long... i can't enjoy those songs until end...
  • TakeshiPan
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes