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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

EleanorT9

Newbie

27908 Views

150 replies

14 likes

Other
  • 27908 Views
  • 150 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23795 Views

9 replies

2 likes

Other
  • 23795 Views
  • 9 replies
  • 2 likes

Last time on each device

Hi, I would like to know, is there anyway to know last time have used in each device not only the date? If there is a way please let me know. Like when I go to offline devices I find only the date of last activate in each device. Is it possible to sh...

Newbie

Hi,   I would like to know, is there anyway to know last time have used in each device not only the date? If there is a way please let me know.   Like when I go to offline devices I...

237 Views

0 replies

0 likes

Other
  • 237 Views
  • 0 replies
  • 0 likes

Spotify Year in Music

I love the "Year in Music" idea - combining geeky stats and music is win-win!However, when I load my personalised year in music view, my top playlists, artists and songs doesn't load Anyone else experiencing this?Link: https://www.spotify-yearinmusic...

Visitor

I love the "Year in Music" idea - combining geeky stats and music is win-win! However, when I load my personalised year in music view, my top playlists, artists and songs doesn't load 😞 Anyone...

awfulshot

Music Fan

1389 Views

5 replies

0 likes

Other
  • 1389 Views
  • 5 replies
  • 0 likes

App on HTC windows 8 phone

I have the HTC Win-8XT phone, been using spotify premium for over a year with no problems. The phone just went through the latest software update, now I can't reinstall the app. Please help.

Newbie

I have the HTC Win-8XT phone, been using spotify premium for over a year with no problems. The phone just went through the latest software update, now I can't reinstall the app. Please help.

332 Views

0 replies

0 likes

WP 8
  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Access "My Music" section on Windows Phone 8.1

Hello, First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is still missing, which I know many people are upset about, so I...

Casual Listener

Hello,   First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is...

Hex

Regular

1151 Views

4 replies

1 likes

  • 1151 Views
  • 4 replies
  • 1 likes

Christmas problem: can't buy gift codes

I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish): Oops! Something went wrong, please try again or check out our testing help area ...

Newbie

I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish):   Oops! Something we...

349 Views

0 replies

2 likes

Other
  • 349 Views
  • 0 replies
  • 2 likes

Problem with Metal Music

I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work/smartphone and buy Premium?

Casual Listener

I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work...

313 Views

0 replies

1 likes

  • 313 Views
  • 0 replies
  • 1 likes

what's wrong with the play queue on Windows phone?

Hi,I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app.First, how am I supposed to play an album? I see a random order button, no play button. So I supposed I just have to click on the first ...

Music Fan

Hi, I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app. First, how am I supposed to play an album? I see a random order button, no pl...

341 Views

0 replies

1 likes

WP 8
  • 341 Views
  • 0 replies
  • 1 likes

Solved!! Samsung smart tv. Old firmware?

EDIT: Found a new update for spotify on my tv. Everything is working now.Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any problem but now I can't even login.When I launch spotify I g...

Casual Listener

EDIT: Found a new update for spotify on my tv. Everything is working now. Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any probl...

dudoripenem

Regular

44228 Views

17 replies

0 likes

Samsung
  • 44228 Views
  • 17 replies
  • 0 likes

Music recommendations in Discover

Hey there. Spotify is great app, but suggestion stuff, like playlists total garbage. I have no listen for these, because I listen only Underground music like techno techno, not house electro! And Spotify keeping suggesting me on main page of app, som...

Visitor

Hey there.    Spotify is great app, but suggestion stuff, like playlists total garbage.   I have no listen for these, because I listen only Underground music like techno techno...

user-removed

Not applicable

544 Views

2 replies

0 likes

music
  • 544 Views
  • 2 replies
  • 0 likes

Nokia Symbain Problem

Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the picture below and automatically closes. I restarted my phone, again not w...

Scr000021.jpg

Visitor

Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the pictu...

411 Views

0 replies

0 likes

music
  • 411 Views
  • 0 replies
  • 0 likes

Synched playlists deleted, message saying access has been denied

After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted. Any idea why this is, or if there is any way to solve it?

Newbie

After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted.  Any idea why this is, ...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Re: Why are some artists not available on spotify Australia.

I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"... O_O What the ...? Sure it is, I can download it from the pirate bay! I absolutely refuse to hear this "not ava...

Casual Listener

I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"...   O_O   What the ...? Sure it i...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

Spotify Sample Rate? Please Help!

Hi there, I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device allows sample rates up to 96.000 Hz I really would like to know what sample rate t...

Regular

Hi there,   I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device ...

user-removed

Not applicable

52587 Views

10 replies

3 likes

Other
  • 52587 Views
  • 10 replies
  • 3 likes

Song gone missing?

For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?

Casual Listener

For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?

kbrooksc

Community Legend

517 Views

1 replies

0 likes

music
  • 517 Views
  • 1 replies
  • 0 likes

Solved!! hands off

Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!

Music Fan

Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!

JoeThomas

Community Legend

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
  • 0 likes

ONKYO 515 login problem

sorry if this has been answered elsewhere, I have looked through other threads. I have an ONKYO 515 and I am trying to login to spotify, but I keep getting a login error. I am using my spotify details (not facebook). My spotify account works fine on ...

Regular

sorry if this has been answered elsewhere, I have looked through other threads. I have an ONKYO 515 and I am trying to login to spotify, but I keep getting a login error. I am using my spotify de...

onboar68

Casual Listener

1638 Views

7 replies

0 likes

  • 1638 Views
  • 7 replies
  • 0 likes

Are offers still valid if purchased as a gift card?

There is an offer going right now which gives you 2 months free when you buy one month premium. I would like to get this for a friend.. but if i buy the 1 month premium through a gift card, would I still get the 2 free months?

Newbie

There is an offer going right now which gives you 2 months free when you buy one month premium. I would like to get this for a friend.. but if i buy the 1 month premium through a gift card, would I s...

user-removed

Not applicable

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Re: can't find a song

i knw this playlist and tried it but the 2 songs that i want from it is lock. i cannot click on it

Casual Listener

i knw this playlist and tried it but the 2 songs that i want from it is lock. i cannot click on it

user-removed

Not applicable

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Spotify para Firefox os

Cuando Spotify esté disponible para Firefox OS avisen que me hago la cuenta premium. Mientras tanto no.

Casual Listener

Cuando Spotify esté disponible para Firefox OS avisen que me hago la cuenta premium. Mientras tanto no.

335 Views

0 replies

0 likes

Other
  • 335 Views
  • 0 replies
  • 0 likes