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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7145 Views
  • 49 replies
  • 6 likes
  • Other
  • 7145 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19130 Views
  • 9 replies
  • 2 likes
  • Other
  • 19130 Views
  • 9 replies
  • 2 likes

Symbian syncing via wlan sucks on Nokia N8

Have Nokia N8 with up-to-date Symbian OS, if using WLAN option and doing offline playlist sync with Spotify, after about 10 pieces of music, either spotify goes offline, or wlan gets disconnected, or both. After any of these cases, I have to shut dow...

  • Regular
  • Have Nokia N8 with up-to-date Symbian OS, if using WLAN option and doing offline playlist sync with Spotify, after about 10 pieces of music, either spotify goes offline, or wlan gets disconnected, or...
  • Joe
  • Community Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Solved!! Music is disappearing

Hi, I'm using Spotify for a long. This last weeks, lot of my favourite songs have disappaearied, like an album named Walls from Apparat, and some others. I have it in my playlists, but in grey color, unavaliable. Why is this happening?? I loved Spoti...

  • Newbie
  • Hi,   I'm using Spotify for a long. This last weeks, lot of my favourite songs have disappaearied, like an album named Walls from Apparat, and some others. I have it in my playlists, but in ...
  • Joe
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Other
  • 274 Views
  • 1 replies
  • 0 likes

FRUSTATED!!!!!!!!!

I am so pissed. For the past couple of weeks I've been trying to log in to my account (which decided to log itself out) and I wouldn't remember my username and password. I tried logging in with facebook and it would ask me to log in using my Spotify ...

  • Newbie
  • I am so pissed.  For the past couple of weeks I've been trying to log in to my account (which decided to log itself out) and I wouldn't remember my username and password.  I tried logging i...
  • blake
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Problem with order of tracks in Glenn Gould's album

Hi, as you can see (listen) in this link, the tracks are messed up, there's no correspondence between the track selected and the audio. Is it possible to fix it? Glenn Gould – Glenn Gould plays Bach: The Well-Tempered Clavier Books I & II, BWV 846-89...

  • Casual Listener
  • Hi, as you can see (listen) in this link, the tracks are messed up, there's no correspondence between the track selected and the audio. Is it possible to fix it?   Glenn Gould – Glenn Gould ...
  • Joefalchetto
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • Other
  • 224 Views
  • 2 replies
  • 0 likes

EXACTLY WHICH "THE ANIMALS" ALBUM IS THIS???

The Animals – Greatest Hits THIS ALBUM ROCKS! I CAN'T FIND "EXACTLY" WHICH ONE IT IS. SPOTIFY IS VERY HARD TO NAVIGATE. NO LINKS TO PURCHASE THIS ALBUM. NO DISCOGRAPHY ETC. HELP!!!

  • Casual Listener
  • The Animals – Greatest Hits   THIS ALBUM ROCKS!   I CAN'T FIND "EXACTLY" WHICH ONE IT IS.   SPOTIFY IS VERY HARD TO NAVIGATE.   NO LINKS TO PURCHASE THIS ALBUM. NO...
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Other
  • 198 Views
  • 1 replies
  • 0 likes

TiVO Slide Pro Remote Keyboard

Tivo sells a upgraded remote with a qwerty slide-out keyboard, which is very useful for searching. When you can't use the keyboard, you need to navigate around with arrow keys to enter text - cumbersome and error-ridden. This keyboard works with all ...

  • Newbie
  • Tivo sells a upgraded remote with a qwerty slide-out keyboard, which is very useful for searching. When you can't use the keyboard, you need to navigate around with arrow keys to enter text - cumbers...
  • 495 Views
  • 0 replies
  • 1 likes
  • Other
  • 495 Views
  • 0 replies
  • 1 likes

[WP8] How do you get songs to delete off of the phone when taken off of offline mode?

I have the Nokia Lumia 920, and I've made numerous playlists available in offline mode. I took up my entire phone space. I turned a few of the larger ones off to get more space but I can't get the space back eventhough those lists are now only availa...

  • Newbie
  • I have the Nokia Lumia 920, and I've made numerous playlists available in offline mode.  I took up my entire phone space.  I turned a few of the larger ones off to get more space but I can'...
  • DryMarker
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Jackie Evancho

Where can l find Jackie Evancho's album Songs from the Silver Screen?

  • Newbie
  • Where can l find Jackie Evancho's album Songs from the Silver Screen?
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Logging in on windows phone

I have recently downloaded Spotify on a windows phone. It says i can use the Spotify free however when i try logging in it says i need premium. i can log in on ipads and my old Samsung phone. Can you let me know how to use login to this Spotify or if...

  • Casual Listener
  • I have recently downloaded Spotify on a windows phone. It says i can use the Spotify free however when i try logging in it says i need premium. i can log in on ipads and my old Samsung phone. Can...
  • Silverspade92
  • Regular
  • 659 Views
  • 5 replies
  • 0 likes
  • 659 Views
  • 5 replies
  • 0 likes

{Music Track is missing} Approaching Nirvana - Glimpse Of Surface

hi guys whats up? im missing some songs from apporaching nirvana....This song is not on the apporaching nirvana page on spotify and i would love to have it on the program, can u please put it inside of the apporaching nirvana page? thanks!the song is...

  • Newbie
  • hi guys whats up? im missing some songs from apporaching nirvana.... This song is not on the apporaching nirvana page on spotify and i would love to have it on the program, can u please put it ins...
  • Peter__
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Other
    WP 8
  • 306 Views
  • 1 replies
  • 0 likes

Sonos and new broadband equals problems

I recently changed broadband providers (UK) from BT to EE. On to a unlimited service, I mainly use my sonos play 3 with spotify via the sonos app. However since the switch I am unable to use spotify within the sonos app. Spotify works on my iphone on...

  • Casual Listener
  • I recently changed broadband providers (UK) from BT to EE. On to a unlimited service, I mainly use my sonos play 3 with spotify via the sonos app. However since the switch I am unable to use spotify ...
  • Kidcragg
  • Casual Listener
  • 527 Views
  • 3 replies
  • 0 likes
  • Other
  • 527 Views
  • 3 replies
  • 0 likes

Wrong song on D12's Album "Devils Night"

Has anyone else noticed that the track "Words are Weapons" on D12's album Devils Night is incorrect on Spotify? when I click on the song it is the song "Sh*t can happen". here is the link to the song: D12 – Words Are Weapons - Non-Lp Version Definite...

  • Casual Listener
  • Has anyone else noticed that the track "Words are Weapons" on D12's album Devils Night is incorrect on Spotify?   when I click on the song it is the song "Sh*t can happen".    ...
  • karlbond88
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! Guardar album y pago desde argentina

Buenas tardes, quiero hacer dos consultas.1- No me deja guardar albumes de artistas, ni desde el dispositivo android ni desde la aplicación de escritorio de windows, y no sé porqué- 2- Quería saber si desde argentina se puede realizar el pago premium...

  • Casual Listener
  • Buenas tardes, quiero hacer dos consultas. 1- No me deja guardar albumes de artistas, ni desde el dispositivo android ni desde la aplicación de escritorio de windows, y no sé porqué- 2- Quería sab...
  • santyx
  • Casual Listener
  • 625 Views
  • 2 replies
  • 0 likes
  • 625 Views
  • 2 replies
  • 0 likes

Can't I listen to ALL the Spotify playlists on my Sonos?

I have a premium account. I thought I would be able to access all the Spotify created playlists on my new Sonos speaker. I can only access playlists I create! Am I missing something? Thanks!

  • Casual Listener
  • I have a premium account. I thought I would be able to access all the Spotify created playlists on my new Sonos speaker. I can only access playlists I create! Am I missing something?   Thank...
  • Joe
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Dieser Code kann derzeit nicht eingelöst werden

Nach dem eingeben des frisch erworben codes. und der auswahl des premiun fensters taucht diese meldung auf "Dieser Code kann derzeit nicht eingelöst werden" 1 von 3 hat funktioniert

  • Casual Listener
  • Nach dem eingeben des frisch erworben codes. und der auswahl des premiun fensters taucht diese meldung auf "Dieser Code kann derzeit nicht eingelöst werden" 1 von 3 hat funktioniert
  • Peter__
  • Community Legend
  • 599 Views
  • 3 replies
  • 0 likes
  • Other
  • 599 Views
  • 3 replies
  • 0 likes

Spotify Honda Civic lost connection

Hi,I use Spotify now since a few days with my iPhone5 iOS 7.0.2When I connect the iPhone5 via the USB interface in my 2010 Honda Civic FK2 it loses the connection after 40 seconds from beginning of the song.So whenever a new song starts, comes after ...

  • Casual Listener
  • Hi, I use Spotify now since a few days with my iPhone5 iOS 7.0.2 When I connect the iPhone5 via the USB interface in my 2010 Honda Civic FK2 it loses the connection after 40 seconds from beginn...
  • osfor
  • Newbie
  • 3321 Views
  • 6 replies
  • 0 likes
  • 3321 Views
  • 6 replies
  • 0 likes

Facebook connection issue

Have been meaning to post this for a while! Basically, a while back, I accidentally signed up for two premium memberships (one with a username and one connected to my FB). I contacted support about this, and am now using the account connected to my u...

  • Music Fan
  • Have been meaning to post this for a while! Basically, a while back, I accidentally signed up for two premium memberships (one with a username and one connected to my FB). I contacted support about t...
  • Joe
  • Community Legend
  • 327 Views
  • 4 replies
  • 0 likes
  • Other
  • 327 Views
  • 4 replies
  • 0 likes

Problems In Brazil

Good morning, First off, the following albums were released a while ago and are still unavailable in Brazil: Black Label Society - Catacombs of the Black VaticanCrowbar - Symmetry In BlackThere is also a Brazilian metal band called Gloria, which is b...

  • Newbie
  • Good morning,   First off, the following albums were released a while ago and are still unavailable in Brazil: Black Label Society - Catacombs of the Black Vatican Crowbar - Symmetry In...
  • Joe
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes