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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5658 Views
  • 40 replies
  • 6 likes
  • Other
  • 5658 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18777 Views
  • 9 replies
  • 2 likes
  • Other
  • 18777 Views
  • 9 replies
  • 2 likes

Embedded Tumblr player not playing music on blog.

Hello community, I have a recent problem with music I share to my Tumblr from Spotify. If I share something new, it plays the song fine when it shows up on my Dashboard, but when I try and play the song from my actual blog page (e.g. anything on: htt...

  • Casual Listener
  • Hello community,   I have a recent problem with music I share to my Tumblr from Spotify. If I share something new, it plays the song fine when it shows up on my Dashboard, but when I try and...
  • Peter__
  • Community Legend
  • 3224 Views
  • 6 replies
  • 0 likes
  • 3224 Views
  • 6 replies
  • 0 likes

Roku - screensaver

is there any way to customize the roku screen saver? i'd really prefer to be able to have the screen go blank / dark but in this day and age? a "bouncing" logo type of thing? (yes, i know it's the album info) ... COME ON, that's awful. it's hideous a...

  • Regular
  • is there any way to customize the roku screen saver?    i'd really prefer to be able to have the screen go blank / dark   but in this day and age? a "bouncing" logo type of thi...
  • 891 Views
  • 0 replies
  • 3 likes
  • Other
  • 891 Views
  • 0 replies
  • 3 likes

Unstaring a song is not updated in offline Starred playlist

Hi, This is my first message in this forums so be gentle :). I recently update to Premium subscription because I loved the idea of having my favorite music automatically sync between devices. My mobile device is a Nokia Lumia 920 with Windows Phone 8...

  • Roadie
  • Hi,   This is my first message in this forums so be gentle :).   I recently update to Premium subscription because I loved the idea of having my favorite music automatically sync be...
  • SubzeroSC
  • Roadie
  • 952 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 952 Views
  • 6 replies
  • 0 likes

Track not available on Onkyo nor Squeezebox

Last night Kent "La belle epoque" was released on Spotify. Plays fine on the Spotify App. I've starred it there and am trying to play it on my Onkyo NR727 and on my Squeezbox Radio. All devices connected to the same network, in Sweden. On both the On...

  • Newbie
  • Last night Kent "La belle epoque" was released on Spotify. Plays fine on the Spotify App. I've starred it there and am trying to play it on my Onkyo NR727 and on my Squeezbox Radio. All devices conne...
  • 660 Views
  • 0 replies
  • 0 likes
  • Logitech
    Onkyo
  • 660 Views
  • 0 replies
  • 0 likes

Spotify on LG Blueray player BP430

Hi, I have been trying to use spotify on LG blueray player BP430. With the previous SW version on LG it was working pretty ok, but with the latest version the app crashes after the first song has been playing for about 1 minute or so. The error messa...

  • Casual Listener
  • Hi,   I have been trying to use spotify on LG blueray player BP430. With the previous SW version on LG it was working pretty ok, but with the latest version the app crashes after the first s...
  • Pexer
  • Regular
  • 1507 Views
  • 9 replies
  • 1 likes
  • Other
  • 1507 Views
  • 9 replies
  • 1 likes

Local files still appearing in playlist after deletion

I'm having quite an annoying problem with my starred playlist. I used to have about 20 songs in there which were local files on my computer. Upon syncing with my phone, the starred playlist now has an extra 20 tracks greyed out which it cannot play. ...

  • Newbie
  • I'm having quite an annoying problem with my starred playlist. I used to have about 20 songs in there which were local files on my computer. Upon syncing with my phone, the starred playlist now has a...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • BB10
  • 344 Views
  • 1 replies
  • 0 likes

Tracks in Playlist not being downloaded to phone playlist?

So I put the whole album of good kid, m.A.A.d city into one playlist under "Marick". I'm having trouble downloading all the songs from the playlist onto the phone. It says that there are 16 songs in the playlist (Marick), but the phone only downloads...

  • Casual Listener
  • So I put the whole album of good kid, m.A.A.d city into one playlist under "Marick". I'm having trouble downloading all the songs from the playlist onto the phone. It says that there are 16 songs in ...
  • henryli0drose
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Playlists lost but unrecoverable

Hi I lost my playlists because I accidentaly linked the facebook account (which was my account) to another spotify account, and when I unbound it, all playlists were gone and spotify thinks it is a complete new account, I had an acount number but thi...

  • Newbie
  • Hi I lost my playlists because I accidentaly linked the facebook account (which was my account) to another spotify account, and when I unbound it, all playlists were gone and spotify thinks it is a c...
  • Peter__
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! [Sonos] Some playlists are available - and some aren't

Hi, I have a premium subscription and have happily linked my Spotify accoutn to my Sonos system. Most of my playlists play happily on my Mac and Sonos - but some seem to only be available on the Mac - but not Sonos. The attached image shows the spoti...

  • Regular
  • Hi,   I have a premium subscription and have happily linked my Spotify accoutn to my Sonos system. Most of my playlists play happily on my Mac and Sonos - but some seem to only be available ...
  • nielsrump
  • Regular
  • 1927 Views
  • 6 replies
  • 0 likes
  • 1927 Views
  • 6 replies
  • 0 likes

Why is 'I See Fire' available in every country other than the U.S.?

'I See Fire' by Ed Sheeran I can't figure out why this song isn't available in the U.S. on Spotify. It's in the top list of many other countries. It was released 3-4 months ago. Does anyone know? I'm baffled.

  • Newbie
  • 'I See Fire' by Ed Sheeran   I can't figure out why this song isn't available in the U.S. on Spotify.  It's in the top list of many other countries.  It was released 3-4 months ago...
  • pnc
  • Community Legend
  • 2720 Views
  • 1 replies
  • 3 likes
  • 2720 Views
  • 1 replies
  • 3 likes

Generate Playlists from my Music automatically

Hi all, Is there any way I can get Spotify to generate playlists automatically from the I have added to the "Your Music" section? For example, if I wanted a rock mix, it would generate one from the songs I have saved there. Thanks, Derek

  • Regular
  • Hi all,   Is there any way I can get Spotify to generate playlists automatically from the I have added to the "Your Music" section? For example, if I wanted a rock mix, it would generate one...
  • Derekirl
  • Regular
  • 366 Views
  • 2 replies
  • 0 likes
  • Other
  • 366 Views
  • 2 replies
  • 0 likes

Help blackberry question

Hello, I want to know if are going to return the spotify for blackberry 9320. I really want it. I download and file but when it starts to download the program says that the file dont exist , So anyone have the program, or any solution of this problem...

  • Newbie
  • Hello, I want to know if are going to return the spotify for blackberry 9320. I really want it. I download and file but when it starts to download the program says that the file dont exist , So any...
  • Peter__
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • BB10
  • 795 Views
  • 1 replies
  • 0 likes

Spotify shows unrelated albums to an artist's discography

The band Cynic has albums from another artist on their discography. For instance, the album Sick Jacken – Terror Tapes, Vol. 1. Please fix it and remove unrelated albums. Cheers!

  • Casual Listener
  • The band Cynic has albums from another artist on their discography. For instance, the album Sick Jacken – Terror Tapes, Vol. 1. Please fix it and remove unrelated albums. Cheers!
  • Peter__
  • Community Legend
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Do you have "Sons of Anarchy" songs as available?

As in title. I am asking of curious. In mine (Poland) it's blocked with message, that it isn't available in my country. For example that: https://play.spotify.com/album/3M18rHXLz7eFOQXRMJcBk9 EDIT: Sorry for the wrong place.

  • Casual Listener
  • As in title. I am asking of curious. In mine (Poland) it's blocked with message, that it isn't available in my country.   For example that: https://play.spotify.com/album/3M18rHXLz7eFOQ...
  • BuffaloM1903
  • Casual Listener
  • 1739 Views
  • 2 replies
  • 0 likes
  • Other
  • 1739 Views
  • 2 replies
  • 0 likes

facebook mail change // device password mail

Hey, I have two problems: 1. I recently changed my facebook email address which means I also need to change my mail on spotify. But the changes did not appear in the spotify account settings, even if it says it could only be change via my fb profile,...

  • Newbie
  • Hey, I have two problems: 1. I recently changed my facebook email address which means I also need to change my mail on spotify. But the changes did not appear in the spotify account settings, even ...
  • Peter__
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 426 Views
  • 1 replies
  • 0 likes

Streaming from WIndows Phone 8 to Wireless Speaker (Pioneer A4)

Just checking if this is possible vie network. I have my iPad streaming perfectly ... My son can stream from his Android, but not sure how to do this with Windows Phone 8. I have the app, but cannot see how I can connect to devices ... is this only a...

  • Casual Listener
  • Just checking if this is possible vie network. I have my iPad streaming perfectly ...  My son can stream from his Android, but not sure how to do this with Windows Phone 8. I have the app,...
  • gw1zzer
  • Casual Listener
  • 3313 Views
  • 11 replies
  • 0 likes
  • WP 8
  • 3313 Views
  • 11 replies
  • 0 likes

Sharing Playlists

Hey,A friend and I are trying to share our playlists of "Starred" music. They can see mine but I can't see theirs.I'm in Ireland and they are in America. Is that a problem?Any info would be great, thanks

  • Casual Listener
  • Hey, A friend and I are trying to share our playlists of "Starred" music. They can see mine but I can't see theirs. I'm in Ireland and they are in America. Is that a problem? Any info would ...
  • Peter__
  • Community Legend
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

Solved!! Logging Problem with squeezebox after switching to premium

I sucessfully tested the spotify free account for the free 48 hours test period with my squeezebox Touch and Radio devices. After that I switched to the 30 days Test premium membership, entered sucessfully my payment and got the Mail confirming that ...

  • Regular
  • I sucessfully tested the spotify free account for the free 48 hours test period with my squeezebox Touch and Radio devices. After that I switched to the 30 days Test premium membership, entered suces...
  • walkingonedge
  • Newbie
  • 8299 Views
  • 22 replies
  • 0 likes
  • 8299 Views
  • 22 replies
  • 0 likes

Solved!! When someone shares a song with me, can I get an email notification?

Hi, When someone share's a song with me via "Sent to...", I'd like to receive an email notification. I see that, in my profile settings thre's an "Email Notifications" section, but no option to enable the functionality I want. A text would work too.....

  • Regular
  • Hi, When someone share's a song with me via "Sent to...", I'd like to receive an email notification. I see that, in my profile settings thre's an "Email Notifications" section, but no option to e...
  • Peter__
  • Community Legend
  • 1417 Views
  • 1 replies
  • 0 likes
  • Other
  • 1417 Views
  • 1 replies
  • 0 likes