cant play music

[TheFairyMary]

Hello,

Spotify wont play songs or playlists when i don't start them in my "favourites" playlist. But sometimes even that doesn't work 😞

have already tried:

- checked and reconnect internet connection

- excluded any other failures coming from my device

- update to newest version of spotify

- reinstall the app

- crying and hoping

need help 😞

thanks a lot in foward! best wishes, Mary

[Novy]

Hey there @TheFairyMary,

Thanks for reaching out here in the Community! We moved your post from the Chat section to the help boards as its content fits better here. 

We’re aware of an Ongoing Issue causing the behavior that you describe. Rest assured that the team in charge is currently looking into it. In this case, we’d recommend adding your +VOTE to this Ongoing Issue.

Feel free to leave a comment in that thread with all the info that's been requested in the Status Update, as this will help us forward all reports to the right teams. You can also subscribe to it by clicking the three-dot menu next to the title and we’ll keep you updated with any relevant updates there.

If anything else comes up, the Community will be here.

Cheers!