Help Wizard

Step 1


keeps redirecting to Enable player in your browser

keeps redirecting to Enable player in your browser


Operating System

(Ubuntu 18.04.1 LTS)


My Question or Issue

 After login i get redirected to and am being asked to enable "Allow site to play protected content" which is already enabled in my chrome and it is not going forward.

6 Replies

Hey @byqh-2a5br_3! Welcome to the Spotify Community. ^^


That doesn't sound cool.

Have you tried to use a different browser to see if this happens there too?

And be sure to clear your browser cache/cookies to see, if that helps! ^^



hey yeah, i have a dual boot system, thus i started chrome in windows and it's working fine there, as well as my phone (iPhone 6s) is also not logging in, it says to change country but i am in India for 3-4 months and India is not being shown on the list. 
I certainly have no idea on how should proceed, any help would be appreciated.




I've escalated your issue to the support.

I will reply on this thread with help soon. ^^





I'm sorry, the Web Player isn't accessible in countries where Spotify isn't available/launched, such as India.

Be sure to check this help site out for more details about it. ^^


If you're on Premium, and you've the app downloaded, you should be able to log in. ^^




Same issue here, Firefox 62.0 (64-bit) on Windows 10 Pro

2018-09-18 15_40_53-Browse - Featured.png
2018-09-18 15_44_35-Options.png

Hey @m-p-3! Welcome to the Spotify Community. ^^


Have you tried to follow the steps I've mentioned in the post above?

And in which country are you located currently?


Let me know how it goes! ^^


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