linking problem with rogers

[nosaj662]

i am sorry for my poor english it is not my language !! 

i am wondering if someone got the same problem. 

i was already premium member on sporify and i changed to rogers with their offer spotify free 24 months 

on rogers side everything seem to be ok it show me im connected premium but on spotify its marked im on a free  !!

is that making sense 

[osornios]

@nosaj662

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

Double check if you linked the correct Spotify account to Rogers. If so, in that page you should see yourself as Premium.

[kwperley]

I am having this same issue, I had (and still do for a couple days) a premium subscription, which I cancelled prior to linking to rogers.  On my rogers account it shows my spotify username, but spotify shows my premium subscription ends 2016-06-07.

I contacted Rogers and they told me to contact Spotify.  Spotify support told me to send a screenshot, which i did, and then haven't heard back since.

[jarjarjarjarjar]

I am having the same problem. I go through the linking process on the Rogers web site, but I receive the message "Request in process."

[osornios]

@jarjarjarjarjar

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

[12186801039]

Having the same issue. I had premium downgraded to free signed up with Rogers. Un installed Spotify. Etc etc. And still doesn't work.

[12186801039]

Spotify has support!? Wow. I can't find it anywhere. Maybe I'll see if Rogers can switch me over to showmi

[osornios]

@12186801039

Check the status of your subscription here:

https://www.spotify.com/account/subscription/

If it appears as Free, you should do the Rogers registration process again:

https://www.youtube.com/watch?v=unelipVoJis

To contact customer support use this link:

https://support.spotify.com/contact-spotify-support/

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.