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my spotify is not loading and the screen is black.

my spotify is not loading and the screen is black.

I have tried turning my computer on and off and my wifi connection is secure
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7 Replies

Hey there @fd121,

Thanks for reaching out on the Community!

We had a look in to this and we can see that few users recently reported issues with the Web Player. However, our tech folks has since made some tweaks backstage, so everything should be up and running again. 

Just to confirm, are you still experiencing issues with this? If so, could you let us know if it happens both with the app and with the Web Player?

We'll keep an eye out for your reply.

MariaModerator
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Same issue here now… 😞

Still the same issue.

Hey folks, 

 

Thanks for getting in touch about this here in the Community. 

 

Just to confirm, are you still experiencing this issue? If so, could you send us the info @Maria asked for previously (if you haven't already)? 

 

On another note, we suggest checking if the same happens in an incognito window and a different browser. Also, make sure to try clearing cookies and cache of your browser to see if that makes the difference. 

 

Additionally, sending us a screenshot of what you're seeing on your end would come in handy. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.


We'll be on the lookout for your replies. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

I'm facing the same problem right now, it has been loading but nothing is appearing on the screen.

Web player on Chrome is black (incog tab as well) and downloaded app's home page is not loading. I tried clearing cache but still does not make a difference. It works on safari.

Hi folks!

 

Could you check if disabling all browser extensions has any effect on this? If you're using a VPN, try disabling it temporarily as well to see if that does the trick.

 

Something else that's worth checking is your hosts file and removing any lines that mention Spotify in the address. You'll find a detailed guide here.

 

Let us know how it goes.

 

Cheers 🤘

YordanModerator
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