Help Wizard

Step 1


playing album problem

playing album problem


recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your computer you can import it"

I have no problem playing any other new albums or songs except for EXO's 

I had this problem with only this group new releases. 

wish someone can tell me what's wrong... 

thank you

1 Reply

Hey @meeka88, help's here.


Is this only happening with one album of one artist, or several from them, and are the songs in the album greyed out?


Additionally, we suggest you first do some troubleshooting:

  • Restart the device.
  • Reinstall the app.
  • Try different network connections if possible. 
  • Try different devices.
  • If possible, try logging in with a friend's account to see if it works for them.

Further, does this happen if using the Web Player?


Get back with a screenshot and the info above if it doesn't work and we'll help you out. 



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