Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
Firstly, in general, for ideas marked as 'Good Idea(s)' by the Admins or whatever powers-that-be, is there any way to get a status update on how that is progressing to implemenation, if at all? Even just a vague sense of the direction/likelihood if not actual timescales or anything. And the reason I ask, is...
Secondly, the removal of the thumbs down/dislike/don't show again feature, basically the negativisation arm of the recommend algorithim, I know there is already a clamour for its return and I dont want to repeat the request itself, but it was marked as a 'Good Idea' in April 2020. Does that mean they will reverse the decision to remove it? Will it come back in the sam or an altered form? So long as the play history feature is available (that has come and gone over the years, too) then the fact that some people accidentally disappear songs they actually liked, given they can very quickly check their play history, is not sufficient a reason; if people are removing songs without even listening to them, then what have they lost anyway? Plus, its ridiculous to punish the 'power users' because of others irredeemible stupidity.
Essentially, you have destroyed the algorithm for me and heavy users like me. It was critical to filtering out the undesirables, because there is too much 'positive' data if you have thousands of songs 'liked', so my recommendations have got progressively worse and worse, until the genuine excitement of my midnight Monday refresh of 'Discover Weekly' - it was a true marvel to get 4-5 songs minimum that you love but could never have discovered on your own - has evaporated completely. I don't even bother with recommendations now, and I've realised how tedious and repetitive it has become. I don't want Spotify at all, let alone Premium, if the Discovery and Recomended algorithms are broken. You've ruined what I considered a USP, but I am willing to try ANY other paid for music streaming service as they could not be any worse at it.
So I need to know: wil this feature come back, what are the plans for the next 3-6 months at an absolute maximum, and if no-one can tell me or if there is simply no news to report on the return of this feature, then I will cancel my premium subscription now. I'm thinking of doing it anyway, but I will hold out if there is some hope in the near future of having this key feature back. I know I'm not alone...this was a serious missteep, a real backwards step, and honestly a real shame more than anything.
Hoping to hear some good news in response...!