Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...




im on my computer and no matter what songs i play it skips and skips and skips. it will eventually pick a song but it wont have any sound. once that song is halfway through it will start skipping again. have had this problem for awhile and its getting on my nerves
3 Replies

Same issue here.  Either it wont play at all, or it stops playing after 10 seconds, or it shows as playing but there is no sound.  Was there an update to the Spotify app within the past week or so?  Something is definitely broken.

Hi there folks,


Thanks for reaching out about this in the Community!


In order to investigate this further and see what might be causing the issue, can you provide us with the following info:

  • Device model + OS version
  • Spotify app version 
  • Is this happening only on the Desktop app or on the Web player too?
  • Does this happen with any song/ album/ playlist, or just with a specific one.

We'll be on the lookout for your replies.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!


This is happening on the newest windows version of Spotify (I have re-installed twice, so it's definitely the newest).  My OS is WIndows 10.  The issue seems to only happen on the desktop app.  It happens on any/all songs not in a playlist. 


Here is my log file.

Suggested posts