spotify appears offline even though mobile data is on. How can ı fix?

[#1]

I tried everything. I deleted and reinstalled, restarted the device, messed with my internet connection settings but it didn't work. Currently spotify only opens when connected to wifi. Can you help me please?

[Dian]

Hey there,

Thanks for posting in the Community.

This sounds like something related to the mobile data settings of your device. Could you check if Spotify has all the necessary permissions for using mobile data? If you tell us the brand and model of your mobile device, we may be able to assist you in setting this up.

Keep us posted,

Cheers!