Help Wizard

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spotify family, only 1 member is working

spotify family, only 1 member is working

hey, we signed up for spotify premium , my partner lost his bank card and so it went back to the free subscription, then when he got a new card it says his got premium back again, but i cant login on mine still, i was previously on there as a family member.... does anyone know what i can do to still see if my account is connected to the family one we originally had? sick of the ads 😧

1 Reply

Hey there Natarsha, 


You will be able to check the status of your subscription here:


This will take you to the Your Account page and you are able to click on Subscriptions to check if you are on the Family Plan. 


Please let me know how you go with this!



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