streaming volume turns to max and blows up speakers

[Gerjon]

Dear Spotifiers,

I use the Spotify function to play the music on my NAD or Sonos system (click on the icon (monitor/phone) and select the apparatus). The volume that will play on the external audio is depicted on the bottom of the screen and I slide it always to about 20%. This worked fine, but....

.... since a week or so, when a song is played at its desired volume on my NAD or Sonos, ANY button touched in the Spotify app will make the volume go to max. And with my 300 watt speakers this gives a shocking blast that almost kills my speakers (and heart). Sometimes, even just selecting the NAD icon will instantly put the volume on max. 

Please let me know what causes this and how it can be resolved. Also if this a bug on the Apple iPhone side.

Thanks!

Gerjon Zomer, The Netherlands

[Lyubka · Accepted solution]

Hey @Gerjon,

Thanks for reaching out. This sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in 2 times - this should force a sync between your account and the device? It's also a good idea to clear cached files on your iPhone to remove any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens when you're using the Spotify Connect feature on the web player or on the desktop app as well?

We'll be on the lookout for your update. 

[Gerjon]

YES!! clearing cache solved the issue. thanks! 

[Alex]

Hi there @Gerjon 

Thanks for letting us know that this helped 🙂

Cheers.