Announcements

unable to listen on certain songs

unable to listen on certain songs

kilit95

Hi! I have never had a problem with listen to songs from my account, but now when I want to listen to a certain songs it is blackmarked and cant even push ''play''. I asked my friends and they all can listen to the songs without any problems, but I cant... Why? 

Reply
1 Reply

crematedman

@kilit95 hey there, sorry to hear that.

 

here are some useful troubleshooting steps that resolve most playback issues:

  • log out of all devices, then back in
  • uninstall the app, restart your device(s) and then re-install.
  • next, you can sign out of all devices here.
  • clear the cache for the app.
  • i would suggest a fresh re-install of flash which you can do here.
  • try listening on a different device to see if the same problem occurs.

let me know how you go! ^_^

Suggested posts

Env: prod