where is my music?ANY music?

where is my music?ANY music?

orcahusky

Hello!

 

I just upgraded to spotify premoum a few days ago.

 

Since that, any and all music I try to play-   " this song is not available .if you have the file on the computer you can import it".

 

For all my playlists, all my music.radio as well.I cannot play ANYTHING.

 

Not at home[[windows], nor on my phone[car]

 

Yes, I've rebooted spotify and /or entire box.

 

 

what is going on?

 

 

Reply
1 Reply

osornios

@orcahusky

 

Check this thread:

 

https://community.spotify.com/t5/Ongoing-Issues/Spotify-will-not-play-any-track/idc-p/1351428#M14488

 

Try clearing the cache:

 

Log out of Spotify and then close the program.

Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.

 

Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.

 

Going back to a previous version is another possible solution.

 

Check this thread out:

 

https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/This-track-is-not-available-for-all-...

 

osorniosSpotify Star
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