3 - Oops something went wrong, please try again. Unable to join family premium.

[jssa1995]

Hi, up until recently my account was inside my family's premium plan. For some reason after a few months I received an email from spotify claiming that they couldn't verify my account's address and was then moved to a free status. Now I asked the handler of the family premium to re-add me via my email address. However, when filling up the confirmation page I repeatedly get the message: "3 - Oops something went wrong, please try again" no matter how many times I've filled the page. This happens only to me and none of my family members who are using the family premium. 

[Luke]

Hi!

It could be that you wrote the wrong address when you got invited to the family abo.

You can find more about this error here: 

https://community.spotify.com/t5/Premium-for-Family-Student/Spotify-Family-cant-add-certain-member/t...

Best regards.

[geloinravenclaw]

Me too. I can't add the premium. I tried to revoke the first invitation then send another bu t then the same porblem.

[user-removed]

I had this problem. But I decided when I contacted Spotify via Facebook. PERFECT SERVICE: fast, practical and objective.

[AteTerca]

I have the same problem , how didi you connect to spotify on facebook, or anything else , it is impossible to cantac spotify, do not know how to solve the issue

[Luke]

Hey again,

I think this is a known issue of Spotify.

The fastest way to solve this problem is to create a new account and invite the new one.

After you have done this you can ask the support to move all your playlists, songs etc.   to the new account.

Have a nice day.

LK608

[AteTerca]

Thanks!

Meanwhile i was able to speak with spotifyHelp in facebook and the made a change in the system, and then i tried to subscribe again and every thing went well.

Thanks a lot.

[Luke]

No problem 🙂

[madanvkumarster]

I am facing the exact same issue now. I was able to use the premium for a month and now It says address cannot be verified. Kindly let me know a solution.

[AteTerca]

Go to Spotify Help on facebook, there is a profile or page on facebook that is call SpotifyHelp, different from spotify normal profile.

[madanvkumarster]

Thanks for the response. I was able to join the spotify premiun back again after talking to spotify help. But just for the record the facebook page is called "Spotify Cares"

https://www.facebook.com/SpotifyCares/

Intitially i thought it was a page like NBA cares.. just like some NGO, then reading the description i was able to spot it.

[Laxmona]

Did Spotify change the name to Spotify Care?