A family account but account still says free account

[Esther20]

We have family premium. My mom did receive the invitation en accepted it. But when she is on her spotify app, then when you go to account. It says that her account is still an free account. So what to do??

[helpBound]

Hi Esther20,

I recommend that you sign out of her account then sign in as per usual. If that does not correct the issue then please reinstall Spotify, a guide can be found here.

Majority of the time these bugs simply need to be refreshed. If you have further issue please let me know.

[Hopfy]

I am having this issue too, I just purchased family. When I log in everything is fine, but I swap to my wife's account (who has joined the family plan), it says 'Spotify Free' on top of the app and nothing is synced. In the web player is says she is a Spotify Family member. We have done a fresh installation of the Spotify app on all 3 of her computers and they all exhibit the same behavior.

[Kelliee]

I am having the same problem. I have logged out and re installed app but still free account, even though the invitation has been accepted.  

[Vasil]

Hey @Kelliee,

Thanks for joining the thread! Let's get to the bottom of this...

For starters, the invited person receives an email with a link to join. They need to open and click ACCEPT INVITATION - this is already done I assume.

They then get redirected to their account page, where they'll see a confirmation screen.
Note: If they're not already logged in, they'll be asked to log in or sign up before seeing the confirmation. They have to then click 'submit' and this should do the trick.

If it still doesn't work after this, let us know where things go south and we'll take it from there 🙂
Cheers!

[RocketEK]

I did everything as you described and it says “you are already a member of this family plan” when I go back to the app I’m still on the free version. 
what next?

[Alex]

Hey @RocketEK, 

Thanks for getting in touch about this here in the Community. 

Since the posts in this thread are a bit old, can you give us more info about your situation, so we can offer better solutions?

Are you the family plan Manager, or are you trying to join someone else's family plan? In any case, it's best that you try logging out and back in the app two times in a row. This might sound odd, but it will force sync your account with the servers. 

Also, make sure that your username and profile picture on your account page where you see that you're part of a Family Premium plan, matches that of the account with which you're logging into the app.

Keep us posted on how you get on.

[RocketEK]

Thanks for your reply, my partner is the plan manager. I used to be a member until she let the membership lapse. When she reinstated the membership the 2 kids joined no fuss but every time she sends me an invite it tells me I’m already a member. When I go to my Spotify app it’s still on “free” I’ve tried logging out multiple times etc but still having the same result. 
cheers

[Alex]

Hey there @RocketEK,

Thanks for the reply.

Can you let us know what happens if you try to accept the invitation link on another device, like another phone or PC? You can also try opening the link in an incognito browser window and enter your account credentials. Sometimes if there is corrupted app data on one of your device, the app will come up with such error messages.

Keep us posted on how it goes.