A family member can't join my family premium plan due to an error?

[rodriguezo]

Hello
My family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else 's plan again in 12 months. Or find another Premium plan that's right for you."

How to solve this? Thank you

[Maxim]

Hey @rodriguezo,

Thanks for reaching out.

I recommend checking with them if they've recently been part of a Premium Duo/Family plan (as a member) and were asked to verify their address either through an in-app notification or via email.

They can also check their email's junk/spam folder in case they can't find the email in their inbox.

Let me know how it goes 🙂

[rodriguezo]

Dear Maxim,

Yes, on the 5th of august without any action from my main Family Plan manager, he received that email asking for the address confirmation. So, since he wasn't expecting any email, on the 8th of august the request expired and since then he's not able to join the family plan again.

[Maxim · Accepted solution]

Hey @rodriguezo,

Thanks for getting back.

Those emails are being sent by Spotify automatically and the plan manager can't influence this.

Plan members usually get around 7 days to verify their address. If they believe that they've been given much less time than that, it's best for them to reach out to Support here so that they can double-check it 🙂