Add a former member to a Premium for Family Plan

[mashidaniel]

Plan PREMIUM

Free/Premium

Country ECUADOR

Device SAMSUNG A20

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System ANDROID

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Good morning,

I am from Ecuador. I have a family plan where my parents, my 2 brothers and I are. My dad mistakenly deleted the Spotify app and now he has a new one, we are visiting family in the US and we want to include him again in the plan, but we can't since the original address is in Ecuador. How do I fix this?

Thank you very much

[Ver]

Hey @mashidaniel,

Thanks for getting in touch with us and welcome to the Community 🙂

No worries. He can still log in to his old account after reinstalling the app. 

In case he needs help logging in to his account he can give these steps a go.

It's necessary to first update your payment details in order to change the country on your account. You can check this article for more information. 

Hope this was helpful for you. If you have more questions, we are here for you.