Adding Family Members to Family Plan

[courtmagort031]

Plan

Premium

Country

USA

Device

Computer

Operating System

Windows 10

My Question or Issue

I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work. 

[MihailY]

Hey @courtmagort031,

Thanks for reaching out.

Are you getting any error messages when you try to click the button? Also, have you tried again using a different device (preferably a different platform) and a different connection by a different provider? 

If that doesn't help, is it possible to send us a screenshot of how things look on your end so we can investigate further? Please make sure to blur out any personal/sensitive info from the image.

Keep us posted.

[tgal2000]

After clicking to copy the link and getting the "link copied" confirmation, DO NOT USE THE LINK BUTTONS (ie: Messenger, etc) to send it to someone. Instead manually paste the link (ie: CTRL + V) into an email or a Messenger chat. Otherwise the invited member does not get brought to the correct page where they can join the plan.