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Administrator for our Family plan can not login

Administrator for our Family plan can not login

Hello anyone who can help.


My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password. I can log in to my account but I am not an administrator so I cant do anything I think to help him.


how do we recover this account and possibly change myself to the main administrator?


If it makes any difference this is a swedish account.



1 Reply

Hey there @sgjennifer


Thanks for reaching out about this here in the Community. 


In this case, we suggest that you ask your husband to reach out directly to our Support team through any of these channels so they can take a closer look at his account and further assist him with this. 


On another note, if you'd like to be the plan's administrator, you can ask your husband to cancel the subscription following these steps.  Once your accounts revert to the free service, you can subscribe from your account here and then you can add all the members by following the steps here.  


If you need a hand with anything else, the Community is here for you. 

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