Ads in family premium

[Wheltonfam]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.

[Billy-J]

Hey @Wheltonfam, thanks for reaching out to the Community!

Does this happen on one account or all accounts connected to your Premium Family plan? Also, where are you seeing these ads, can you send a screenshot so I can take a closer look?

Make sure that the members are actually connected to your Premium Family plan and that they have logged out > restart device > log back in.

Keep me posted! 

[akaquest2]

My wife recently started getting ads on our premium family account in her car. She connects via apple play.

[Vasil]

Hey @akaquest2,

Thanks for joining the thread!

What do the ads look like? As @Billy-J has mentioned - a screenshot / photo would be of help in identifying what's going on here 🙂 

We'd also like to know when the ads in question appear and if this happens only in the vehicle and only via Car Play.

Many thanks! We'll be on the lookout for your reply.