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Alexa does not play song/artist any more, but only radio by artist (family)

Alexa does not play song/artist any more, but only radio by artist (family)

Hi,
a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio.
Any idea how to fix this?

Michael
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2 Replies

Hi there,


Thanks for the post.

 

It sounds like you might have connected a free Spotify account to your Amazon Alexa app. Make sure you disconnect the free account and connect one of your Family Premium accounts to the Alexa app. 


If you have a free account connected, you won't be able to play songs on demand, but just the shuffled artist radio.

 

You can follow this guide.

 

Hope this helps.

 

AlexModerator
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If i ask alexa to play a song by an artist on spotify, it plays the artist radio, random songs, on spotify. This has happened in the last week or so.

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