[All Platforms][Other] Unknown person joining family plan

[sgallant-10]

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

[Ivan]

Hey there @sgallant-10, 

Thanks for searching for the answer you need here!

If you can't see the unknown member listed on the Manage your family accounts page, try opening it in a private/incognito window. 

To secure your Spotify account, make sure you follow the steps below:

1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 
2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE. 

In case you still experience the same after performing these steps, we suggest you head to this help page. Here you'll find useful tips on how to secure your account. 

Additional info on how to protect your Spotify account can be found here.

Keep us posted! We'll be happy to lend a hand if you need more help.